If I could choose no star I would…read more My mother arrived at The Willows at around 4:30 PM on 05/09/2025 to room 220. The transportation services manually lifted her into the bed and there were two Willows employees present (names unknown) which left the room right after the transportation services left. There were two short bed railings located at the top of her bed. I plugged her wireless phone charger into the wall located behind the headboard and located a button on clip that was on the wall with a help call button attached. I unbuttoned the clip and buttoned it around the left top railing of her bed and clipped her phone charger to it so she would not lose the cord behind the bed. I then proceeded to move a table closer to her bedside so she could reach her laptop and plugged her laptop charger into the wall also located behind her headboard and placed her laptop on the bedside table. No one ever came into the room, so after waiting for a while I went to the desk located just down the hall from her room and spoke with two employees there. I introduced myself and told them that my mother had just arrived and I could not get her television remote to work. They told me that they would be right there, that they had been dealing with another patient that had just arrived also. Once they arrived to assess my mother I thought that she was in good hands now, maybe there was some miscommunication. I did inform them that my mother had to be assisted at all times by two people. She could not bear weight on the right leg. They assured me that she would be taken well care of. I then left to travel to my destination because I was scheduled to be out of town for the weekend. At 9:18 PM, my mother called me to inform me that she had not received any pain medication and she was in severe pain. She stated that she kept pressing the button and no one would come and that one employee stated that they did not have her medication filled yet. My mother was neglected and abused and I had her removed from the facility.

Let me start by saying I absolutely adore the Willows at Hamburg. Every time there has been an…read moreissue they have fixed it immediately. Even when I am red in the face mad, they find out what is going on and fix it. My grandmother has been there since June/July because she broke her back. They have went above and beyond time after time. My grandmother got hurt by a transportation service and they were just as appalled as I was, they quickly got her bandaged up and filed a report the next day. Granny loves it there, from the staff to the residents. She adores them, and they adore her. I am so glad I found a place like the Willows at Hamburg to care for my grandmother when I can't. They treat her, and everyone there like family. Truly an amazing place, and amazing staff.

I came to this hospital (ER) with my 6 yr old and 1 yr old nieces, and I just want to brag on one…read moreof their nurses for a moment. Everyone was very kind and courteous, but one in particular went above and beyond. The 6 yr old was being treated for basically an allergic reaction, and a ER nurse named Micki Jo (sp?) was so kind. She brought the girls coloring books, tiaras, and stuffed animals, and she wasn't even their primary nurse. Later, she then came in and picked up the 1 yr old (who HATES strangers) and took her to get ice cream for both of the girls. She was wonderful, and deserves to be praised!

Need to find short-term care for my elderly mother who is visiting the area. Turns out we're not…read morein Barbara Care's service area yet Reuben spent 20 minutes on the phone with me, providing helpful guidance on what to look for and questions to ask of prospective providers. Very professional and very helpful. Thank you Reuben!!

From the owner: At Barbara Care – From In-Home Care to Transportation - We're the Bridge to Healing, and We Serve…read moreBecause We Care! We're a Compassionate Home Care Company Rooted in the Community, where peace of mind is just a call away! At Barbara Care, we believe quality care starts with compassion. Proudly serving Central Kentucky, we deliver exceptional in-home care services that empower seniors to live with dignity, purpose, and joy. From Alzheimer's and dementia support to recovery care and transportation, our caregivers go beyond tasks by building trust and fostering meaningful connections. We’re more than caregivers. We’re companions, advocates, and your bridge to a better quality of life. Because your well-being is our mission These are some of the tasks we perform for our clients: laundry and light housekeeping chores, meal preparation, grocery shopping, and other errands; medication reminders; bathing, grooming, and companionship/sitter care; toileting assistance; turning and positioning; and help with exercise routines, eating, and drinking. We are open from 8:00 am to 4:30 pm, Monday through Friday, and provide transportation and care 24 hours a day, 7 days a week.

Don't use this agency. They have no concern for patient wellbeing, only to make money when they…read morecan provide someone to work. They left my 87 year old mother with dementia with no care many times because they pulled scheduled caregivers to go to nursing homes where they had other commercial arrangements. Their response when called for explanation was "your contract states family is ultimately responsible for care." Caregivers informed us what was really going on. When you are looking for someone to care for your loved ones you need to find to find someone that really cares. This is not one that cares.

My sister and I contracted with Homewell after our disabled mom broke her arm. Initially there was…read moreno issue. However, after my mother relocated to my home, 8 miles away from her original location, we were told by the owner of the company that the home health aid refused to come "that far." Even though the company reports servicing our area, the owner states he is unable to "force" his employees to travel to our location. As a side note, this particular employee lives in the same community as we do. We were notified late the evening prior, with no opportunity to make arrangements to care for our mother the next day. I caution anyone who considers this company for in home care.

We had an elevator placed. love it! the owner is hands on and excellent in follow up, needs, etc…read more couldn't be more pleased!! we ordered a lift chair , then ordered TWO more we loved it so much. we'll built with a Pride mobility base !

Here we go again!! I had the pleasure once again of working with Lindsay. I ordered a stair lift…read morefor a client and the experience was flawless!! Everything was done on time and very professionally. Evan, the installer, was so nice and answered all of the questions my client asked. This is the only company I will even consider when I need medical equipment!

No-show appointments. No call to advise. No returned phone calls. Left instructions that use…read moretechnical words which, even after checking on the internet, I did not understand the explanation.

Ethical & hard working group with a stellar reputation. I know, I work there. *full disclosureread more

Very patient staff took time with me today trying to get just the right fit for my medical needs…read more I would recommend them if you are asked what DME you would like to use or if you have a choice I would highly recommend them based on my experience today. Ask for them with your next durable medical equipment need!

Prices are extremely cheap and the medical supplys are top notch, but the customer service here is…read moreterrible. No one asked if i need help carrying my device or offered to put it in my car for me. Also the front desk seemed unaware that i had something on hold. When i came they thought i had already picked up my items as well and i had to wait around till they sorted everthing out.