No-show appointments. No call to advise. No returned phone calls. Left instructions that use…read moretechnical words which, even after checking on the internet, I did not understand the explanation.

Ethical & hard working group with a stellar reputation. I know, I work there. *full disclosureread more

What an amazing place!!! Clean, friendly, professional, and caring are just a few ways to describe…read morethe people and facilities at Morning Pointe Lexington East. My dad receives outstanding care in the assisted living community. His apartment is always clean and his laundry done. He adores the staff and medical care team. Upon move in, he was frequently checked on and asked how he could be helped (by multiple people). They even introduced him to other residents so he has never had to eat alone. The activities have kept him entertained and socializing with his new pals. He loves that the staff call him Mr. Dave and treat him like an old friend. There are so many wonderful people working at MPLE. I couldn't be happier with our decision to keep my dad independent with a little help from MP.

The worst care. Absolutely the worst. Not enough help, not trained. I know if several who died…read morehere. Mom lost alot of weight until moved her to Preston Greens. Nurse there called, gained 11 lbs her first month there and no longer needed wheelchair!!

I have lived in several locations on the east coast and this is easily the best company that I have…read morehired to care for my mother. Attention to detail, professional , compassionate caregivers that love their job. Best in Lexington!

From the owner: A Loving Touch In-Home Care distinguishes itself through its unwavering commitment to compassion,…read moreempathy, and personalized care. Our experienced and well-trained caregivers create a nurturing environment, where each client's unique needs are met with utmost attention and respect. We pride ourselves on fostering independence and maintaining dignity, all while ensuring open communication and collaboration with families. With flexible scheduling options and a genuine passion for improving lives, we stand as a beacon of excellence in the realm of in-home care services.

Baptist Health Home Care has really gone downhill. Apparently they were bought out by another…read morecompany and it's been one problem after another. First, I asked for a FEMALE physical therapist which they said was not a problem. A couple of weeks later, a MALE PT calls me to set up an appointment. I explained I wanted a female. So another week or so went by with no call. So I called them and said I would accept a male PT. Another couple of weeks go by and I get a call from nurse wanting to come by. I said I'd already seen their nurse and I'd been waiting weeks for a PT. Finally another week or so later, a PT calls and I have my first PT session. He said he'd let me know how many PT sessions a week I would have, but it's usually once a week. A week went by with no call, no show for a second visit. A second week goes by no call, no show, so I had start all over again finding another home physical therapy company. I don't recommend anyone use BH home care because they apparently don't have enough staff and they are very disorganized.

If I could choose no star I would…read more My mother arrived at The Willows at around 4:30 PM on 05/09/2025 to room 220. The transportation services manually lifted her into the bed and there were two Willows employees present (names unknown) which left the room right after the transportation services left. There were two short bed railings located at the top of her bed. I plugged her wireless phone charger into the wall located behind the headboard and located a button on clip that was on the wall with a help call button attached. I unbuttoned the clip and buttoned it around the left top railing of her bed and clipped her phone charger to it so she would not lose the cord behind the bed. I then proceeded to move a table closer to her bedside so she could reach her laptop and plugged her laptop charger into the wall also located behind her headboard and placed her laptop on the bedside table. No one ever came into the room, so after waiting for a while I went to the desk located just down the hall from her room and spoke with two employees there. I introduced myself and told them that my mother had just arrived and I could not get her television remote to work. They told me that they would be right there, that they had been dealing with another patient that had just arrived also. Once they arrived to assess my mother I thought that she was in good hands now, maybe there was some miscommunication. I did inform them that my mother had to be assisted at all times by two people. She could not bear weight on the right leg. They assured me that she would be taken well care of. I then left to travel to my destination because I was scheduled to be out of town for the weekend. At 9:18 PM, my mother called me to inform me that she had not received any pain medication and she was in severe pain. She stated that she kept pressing the button and no one would come and that one employee stated that they did not have her medication filled yet. My mother was neglected and abused and I had her removed from the facility.

Let me start by saying I absolutely adore the Willows at Hamburg. Every time there has been an…read moreissue they have fixed it immediately. Even when I am red in the face mad, they find out what is going on and fix it. My grandmother has been there since June/July because she broke her back. They have went above and beyond time after time. My grandmother got hurt by a transportation service and they were just as appalled as I was, they quickly got her bandaged up and filed a report the next day. Granny loves it there, from the staff to the residents. She adores them, and they adore her. I am so glad I found a place like the Willows at Hamburg to care for my grandmother when I can't. They treat her, and everyone there like family. Truly an amazing place, and amazing staff.

We had an elevator placed. love it! the owner is hands on and excellent in follow up, needs, etc…read more couldn't be more pleased!! we ordered a lift chair , then ordered TWO more we loved it so much. we'll built with a Pride mobility base !

Here we go again!! I had the pleasure once again of working with Lindsay. I ordered a stair lift…read morefor a client and the experience was flawless!! Everything was done on time and very professionally. Evan, the installer, was so nice and answered all of the questions my client asked. This is the only company I will even consider when I need medical equipment!