I had Amherst Dry cleaners hem my Rock Revival jeans I purchased from eBay. The lady did a absolute…read moreamazing job on them. The price was a great value too. I recommend them for any sewing needs you my need. They were fast at getting it done, and getting them back to me, in just two days. I'll be using them again real soon.... (5)-Stars service all the way around....

I went into Amherst Dry Cleaners intending to become a customer. I left believing that the way a…read morebusiness treats a customer when something goes wrong tells you considerably more than how it treats one when everything goes right. My concern with Amherst Dry Cleaners ultimately became less about their intake procedure and much more about how ownership responds when a customer raises a concern. I brought 11 pieces--suits, dresses and jackets--to the Amherst location. Although the clerk was initially pleasant, I was surprised that my garments were neither inspected nor itemized in my presence. The description area on my form was left blank, and I received only a numbered ticket. I was told the garments would be tagged and documented later in the back. After leaving, I became uncomfortable having 11 garments in someone else's possession without documentation of what I had left, so I returned. I simply asked that we confirm the number of pieces. We counted 11. I wrote "11 pieces" on my ticket and initialed it, then asked the clerk to initial it as well. She was hesitant to do so but complied after telling me that this was "a bit too much" and I was being "unreasonable" because no one had ever requested this before. Rather than post a negative review, I contacted the owners privately and gave them an opportunity to address my experience. A few days later, co-owner Julie Mays called with a very aggressive tone. She confirmed their policy of itemizing garments later and I explained that while I might disagree with that policy, my complaint was primarily about being called unreasonable for wanting acknowledgment of the number of garments I had entrusted to them. Instead of simply addressing that concern, Ms. Mays became defensive. She told me the clerk was a "pillar in the community" and a minister's wife, said I was the first person to complain about this, suggested I use one of their other locations, and at one point told me to "calm down." I was calm. I repeatedly explained that I was not questioning the clerk's character; I was addressing how I had been treated as a customer. Within minutes of that conversation ending, co-owner Andrew Mays called and informed me that they would not clean my garments and thought it best that I go elsewhere. I specifically asked whether they were declining to serve me simply because I had complained about my experience. He reiterated that I should go elsewhere "due to the situation" and they would not be serving me. Arrangements were made for me to retrieve my garments from another location. Let me be clear...I never asked for a refund, discount or special treatment. I asked for my garments to be counted and later asked ownership to address how I was spoken to. Prospective customers considering Amherst Dry Cleaners should read not only the reviews, but also management's responses to critical reviews. I believe those responses provide valuable insight into how customer concerns may be handled. I fully expect the owner may respond aggressively and defensively to this review as well. I will simply stand by this factual account of my experience and allow readers to reach their own conclusions.

Helpful, kind and very professional. I was under a time crunch and they were very accommodating…read more Pricing is very fair and I was very happy overall with the service of Kwik As A Wink Dry Cleaners!

I drove all the way from Altavista to Kwik Dry Cleaneers yesterday (Friday) and they were closed!…read moreThere was no mention on their website that they were closed from Friday through Monday.

My husband has been going here for years with no issues, so I thought it would be a.good place to…read moretake my new wool blanket to be cleaned. However, it came back covered in long dog or cat hair. He took it back. They cleaned it again. It still had hair on it. We tried to lint roll it at home and went through 2 lint brushes trying to get the hair out. Still hair on it. I went in to nicely speak to the owner about it. She rudely stated that there's nothing they can do about and do I want my cleaning refund or not. If you have no issues, it's a great place. If there's a problem, the customer is left to deal with it. Would not recommend.

Poor work but what made it worse was the customer service. I brought in a brand new suit on…read moreThursday to be pressed for my son's wedding. I went to pick it up on Saturday morning as scheduled. When I looked at the suit, I noticed the jacket had a crease pressed into the lapel, and as you will see in the pictures, there were other areas that look like they had just been missed in the pressing. I spoke with Julie who with her husband Andy are the owners. My family was scheduled to go out of town on Monday. Julie recognized that the jacket needed to be repressed and said that her husband Andy must not have inspected it when it was pressed. Julie said that they could get it re-pressed and either delivered to me by noon on Monday or I could pick it up from the store Monday morning by noon. She said that they would make it right. I felt that Julie was trying to do the right thing and mistakes happen. about an hour later, I got a call from Andy, her husband, who said that there was nothing wrong with the jacket, that he had pressed it himself, and that Julie, and two other customers said there was nothing wrong with the jacket. (Why other customers would be sharing their opinions is not clear to me. I think the pictures speak for themselves.). Andy also said that he couldn't get it re-pressed by Monday morning. He told me I either needed to pick up the jacket by noon on Saturday or that they would be open at eight on Monday and I could pick it up then. He said they would refund my money, but that they would not fix the problem. I told him I was not happy but he wasn't giving me any choice. I drove back on Saturday to get the jacket which ruined my planned Saturday morning breakfast with my son and family. On the way, I called Julie, told her I was coming back for the jacket,she said she had refunded the payment. I expressed to her that what really hurt was that her husband who had never seen the jacket said there was no problem when both she and I had seen the jacket and she had acknowledged there was a problem. When I got back to the store I told Julie that my breakfast with my son had been ruined. Her whole attitude had changed. She said she didn't want to hear it, what I had said was inappropriate and to get out of the store.

I have a sports team jacket that needed to be cleaned. They did a wonderful job. My wife was very…read morehappy with the results. I was very happy with the results. I doped it off that morning and picked it up late that evening. Very Good Service.

Great shop, will be using them again! My items came back on time and in great condition, and…read moreeveryone was super nice! :)

You may drive by and overlook . Signage not to good. Had 3 comforters cleaned. So very nice and…read moredid a great job.

Nice place. Good at fixing dress shirts and pants. I highly recommend them. You won't be…read moredisappointed. They are the best in town.

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

This Asian family-owned Alterations and Dry Cleaning business is one of Roanoke's best kept secret…read more I discovered it a while ago, and it was not by chance. Needing to have some alterations done to a new suit I had just bought to attend a special event, I visited several alterations and dry cleaning businesses that I knew about because of their central location and expensive advertising to get their name out there. All of them charged exuberant amount of money to have what I needed done, as well as having to outsource the job, and taking much too long to have it done. Then, all of a sudden, I remembered a little place I once saw as I was driving by the Colonial Office Center. It was located in one of three small businesses at the end of the parking lot to this Office Center. And I thought to myself: "Sometimes amazing things come in small packages." So I decided to travel on the road less traveled, in this case beyond the parking lot, and to this small building that housed the Sun's Alterations & Dry Cleaning business. This is where I met a very kind and hospitable lady who's main concern was solving my problem of getting my new suit tailored and ironed on time to attend my special event. Since all their alterations are done on the premises by a professional tailor with 26 years of experience, she told me it could be done and quoted me a very reasonable price. Who would ever have imagined that in this humble, little store, hidden behind a large Office building, I found the solution to my problem provided by a wonderful and warm Korean family-owned business. Since then I have always gone there for all my alterations and dry cleaning needs, and recommend the place to family and friends. Today, when I visited the place to take some photographs to accompany this review, I had the privilege to also meet the husband of the family and their older son, and to personally thank them for the great contribution that they are making to the community of the Star City of Roanoke, Virginia. I highly recommend this small business for all your alterations and dry cleaning needs, and urge you to support this wonderful family by giving them your business and friendship.

Wonderful experience getting the dress for my sons wedding altered and hemmed. Kim was very kind…read moreand attentive as we discussed what I wanted done. Her work was excellent, the dress had multiple layers and the bodice was "constructed". I thought the price was very reasonable for the amount of work. After the wedding I took the dress back to be cleaned and again excellent job.

This business is under new ownership. My last two services for men's dress shirts were not folded…read moreas requested but hung on a hanger. A cashmere sweater was also hung on a hanger in such a way that it was very wrinkled at the shoulder and sleeve area. I am going to try to speak to management before changing my company. Suzeeka

Never use this place! Go across the street to the other dry cleaner. It took 3 days for clothes to…read morebe cleaned and they weren't ready. They lost 2 shirts but eventually found them but it was a horrible inconvenience.

Don't mind using dryers but washing machines have mold and smell moldy that's gross I had to put a…read moreold shirt on the front load washing machine so when I take clothes out it won't get on my clothes-seems the machines stay shut up and causes mold to grow- bathroom not properly cleaned. First time there and last time for washing-too high priced for moldy machines.

From the owner: Our business specializes in offering customers a clean, safe environment to wash and dry their…read moreclothes quickly using state of the art commercial equipment. We offer a variety of washing machine sizes for small loads and large loads and everything in between.