My husband has been going here for years with no issues, so I thought it would be a.good place to…read moretake my new wool blanket to be cleaned. However, it came back covered in long dog or cat hair. He took it back. They cleaned it again. It still had hair on it. We tried to lint roll it at home and went through 2 lint brushes trying to get the hair out. Still hair on it. I went in to nicely speak to the owner about it. She rudely stated that there's nothing they can do about and do I want my cleaning refund or not. If you have no issues, it's a great place. If there's a problem, the customer is left to deal with it. Would not recommend.

Poor work but what made it worse was the customer service. I brought in a brand new suit on…read moreThursday to be pressed for my son's wedding. I went to pick it up on Saturday morning as scheduled. When I looked at the suit, I noticed the jacket had a crease pressed into the lapel, and as you will see in the pictures, there were other areas that look like they had just been missed in the pressing. I spoke with Julie who with her husband Andy are the owners. My family was scheduled to go out of town on Monday. Julie recognized that the jacket needed to be repressed and said that her husband Andy must not have inspected it when it was pressed. Julie said that they could get it re-pressed and either delivered to me by noon on Monday or I could pick it up from the store Monday morning by noon. She said that they would make it right. I felt that Julie was trying to do the right thing and mistakes happen. about an hour later, I got a call from Andy, her husband, who said that there was nothing wrong with the jacket, that he had pressed it himself, and that Julie, and two other customers said there was nothing wrong with the jacket. (Why other customers would be sharing their opinions is not clear to me. I think the pictures speak for themselves.). Andy also said that he couldn't get it re-pressed by Monday morning. He told me I either needed to pick up the jacket by noon on Saturday or that they would be open at eight on Monday and I could pick it up then. He said they would refund my money, but that they would not fix the problem. I told him I was not happy but he wasn't giving me any choice. I drove back on Saturday to get the jacket which ruined my planned Saturday morning breakfast with my son and family. On the way, I called Julie, told her I was coming back for the jacket,she said she had refunded the payment. I expressed to her that what really hurt was that her husband who had never seen the jacket said there was no problem when both she and I had seen the jacket and she had acknowledged there was a problem. When I got back to the store I told Julie that my breakfast with my son had been ruined. Her whole attitude had changed. She said she didn't want to hear it, what I had said was inappropriate and to get out of the store.

This home town dry cleaners is personable, friendly and yet as pricey as all the rest. Friendly and…read morereliable.

Always do a wonderful job with cleaning garments and repairing zippers! Staff is very friendly.read more

I am very picky about dry cleaning and I went through two other shops before I found this wonderful…read moreplace! I drive ~25 minutes each way but it's worth it because they do such a great job! (Also I can shop at the Towers mall which is right across the street...) Heather and the crew there are super nice people and seem very conscientious, and I have never had an issue with the quality of the work. Plus they have a drive-thru so you don't even have to get out of your car. AND, you get text alerts when your clothes are ready! :c) If you are fed up with other cleaners like I was, then give this place a shot--maybe you will love them, too!

This Asian family-owned Alterations and Dry Cleaning business is one of Roanoke's best kept secret…read more I discovered it a while ago, and it was not by chance. Needing to have some alterations done to a new suit I had just bought to attend a special event, I visited several alterations and dry cleaning businesses that I knew about because of their central location and expensive advertising to get their name out there. All of them charged exuberant amount of money to have what I needed done, as well as having to outsource the job, and taking much too long to have it done. Then, all of a sudden, I remembered a little place I once saw as I was driving by the Colonial Office Center. It was located in one of three small businesses at the end of the parking lot to this Office Center. And I thought to myself: "Sometimes amazing things come in small packages." So I decided to travel on the road less traveled, in this case beyond the parking lot, and to this small building that housed the Sun's Alterations & Dry Cleaning business. This is where I met a very kind and hospitable lady who's main concern was solving my problem of getting my new suit tailored and ironed on time to attend my special event. Since all their alterations are done on the premises by a professional tailor with 26 years of experience, she told me it could be done and quoted me a very reasonable price. Who would ever have imagined that in this humble, little store, hidden behind a large Office building, I found the solution to my problem provided by a wonderful and warm Korean family-owned business. Since then I have always gone there for all my alterations and dry cleaning needs, and recommend the place to family and friends. Today, when I visited the place to take some photographs to accompany this review, I had the privilege to also meet the husband of the family and their older son, and to personally thank them for the great contribution that they are making to the community of the Star City of Roanoke, Virginia. I highly recommend this small business for all your alterations and dry cleaning needs, and urge you to support this wonderful family by giving them your business and friendship.

Wonderful experience getting the dress for my sons wedding altered and hemmed. Kim was very kind…read moreand attentive as we discussed what I wanted done. Her work was excellent, the dress had multiple layers and the bodice was "constructed". I thought the price was very reasonable for the amount of work. After the wedding I took the dress back to be cleaned and again excellent job.

Would not recommend. First impression when I walked in was that the place was messy, dank, dark,…read morenot very clean. I saw a few piles of clothes when I walked behind the counter to put the pants on for her to measure. A couple weeks after they were supposed to be done, I called. A week or so later, I felt uncomfortable about the fact it was taking a lot longer than they said so I went there. The cleaner couldn't find them and said she'd have the seamstress call me. I went back in person to just get them and the seamstress had to dig through a small pile of clothes to give them back. She offered to sew them while I waited but by that time, I was ready to just leave and not come back. Boonsboro Cleaners gave me their name.

I had Amherst Dry cleaners hem my Rock Revival jeans I purchased from eBay. The lady did a absolute…read moreamazing job on them. The price was a great value too. I recommend them for any sewing needs you my need. They were fast at getting it done, and getting them back to me, in just two days. I'll be using them again real soon.... (5)-Stars service all the way around....

Nice place. Good at fixing dress shirts and pants. I highly recommend them. You won't be…read moredisappointed. They are the best in town.

They always do a great job on our comforters. I can't take…read morethem anywhere else...their reputation for service has lasted years! Thank you!

Augusta cleaners took care of our sectional slip cover. They did a great job and for a good price…read more They had a little bit of a delay due to a holiday but I really appreciated that they communicated with me to relay the info. Would highly recommend and would work with them again.