The people there are dedicated to the patients!! All of the staff is very compassionate and caring…read more They are also very concerned about the community needs.

STOP find another wound clinic. Poor diagnosis, no supplies, no home nursing, no one knows if they…read moreare coming or going. Dr. Hair hanging over wound, long walk to wound center from parking. Disappointed in care.

Always have a good experience here. Nurses and doctors are always friendly. Never have had to…read morewait long for an appointment. Got in and out when I had to get blood work dawn. Great job!

From the owner: Cleveland Clinic is one of the largest and most respected hospitals in the country. Our mission is…read moreto provide better care of the sick, investigation into their problems, and further education of those who serve. Learn more about our leadership, vision, values and model of healthcare. Every life deserves world class care. Call or visit our website for appointment information.

This is an outrageous facility. My loved one is there NOW, has no suicidal or homicidal risk, and…read moreis being kept there by force. No one will answer the phones, they doped him up on LITHIUM which is dangerous and unsafe he is NOT bipolar and never has been. I am a licensed LPC, I know the rules, they cannot forcibly keep him after the 72 hour hold when he has no risk. This is absolutely outrageous, I am reporting this to the Ohio counseling board AND the behavioral health board and getting a lawyer today. I have never been so disgusted with a facility! The care in abhorrent.

My husband was sent there by University Hospital because he said he was feeling suicidal now they…read moreare keeping him there against his will they won't let him bathe it's an unclean unhealthy environment he says. 1 star is too high to give this place.. He says that somebody tried to assault him s-. There needs to be a formal investigation done by the state. There needs to be a formal investigation done by Medicare. This is cruel towards someone who asked for help because of mental health.

I had to come here to get tested for COVID-19. They had a lot of people waiting in the parking lot…read more They were moving very efficiently while still being friendly and professional.

From the owner: PLEASE NOTE: The hours noted are for the facility only. Express Care and Services hours vary…read morebetween facilities and holidays. Please visit our website for more information

Alex, Alyssa, Trisha were so kind, considerate, and patient. Very clean and friendly environment…read more If you ever feel like you are gonna die, trust me this is the place to go! Thank you, Rebecca

I've been here twice in the past 2 weeks, once for me & once for my college student. I didn't quite…read moreget the remote intake lady. We held up ID & insurance cards to the camera. She didn't ask any personal health questions that would breach confidentiality. Both times we waited about 2 minutes in the waiting room before we were taken back. Nichole identified herself as a Medical Assistant & took vitals and asked appropriate questions. Lisa (I think she's a Physician Assistant) is very matter of fact and explained what she thought we had & why she thought it. Our prescriptions were received at our pharmacy by the time we drove there in about 15 minutes. It's not a pretty doctor's office. But it is what it say it is - Urgent Care. We were both in and out in under 45 minutes, faster than the ER and my last doctor's office visit. I have to admit I don't understand why the in person staff can't scan ID/insurance cards like the remote person but we got seen fast and got the care we were looking for.

Went here for immunizations for my trip and I was pleasantly surprised. They gave me so much…read moreinformation because I had mentioned on the phone that this is my first trip.

My mom sees two doctors there. She has told me it's near impossible to get someone on the phone at…read morethis office. I took it with a grain of salt since I have never tried calling them. My mom was in the hospital and I tried to call her doctors on her behalf. I waited for another hour (not kidding) and no one picked up so I drove there still on hold. I hung up when I entered the building and went to her doctors office. I never did see a doctor but a nurse. I told her that their phone system is a joke and she agreed. She told me it goes somewhere else then switched to the person you are calling. For a hospital that use to advertise "patients first" it's laughable. When someone calls in it's not typically for a social call and something of importance or a problem. Home Depot & Lowe's both answer their phones and they are not dealing with people's health or well being. Cleveland clinic should be knocking down some serious coin, how about getting a real person to answer the phone at the act office called? Patients first, don't call us, we will call you.

I saw a physician for a brief office visit lasting approximately 15 minutes. He examined me with…read morehis stethoscope and wrote me a prescription. This physician and Cleveland Clinic billed this brief visit as a "High Complexity 80 Minutes Consultation". That's not at all what my visit was, but Cleveland Clinic insists the visit was properly coded. I appealed a number of times, but all in vain. The cost of my brief office visit? $900.

This location is a joke. Maybe there are some good doctors but based on the way my mother was / is…read moretreated its hard to tell. My mom has two doctors at this location , a general care and a cardiologist. She has been a patient for years. A couple months back my mom thought she had a sinus infection. She called her GP and asked if they could phone in an antibiotic. No can do since they "have to see you". She went in and never saw a doctor but a PA or nurse working the office. Her head did not clear up and a week later she went to urgent care and a person there discovered her right ear was completely plugged / impacted with wax. Seems pretty basic when she went to the Cleveland Clinic and told them she thought she had a sinus infection that someone would look in her ears. She needs to see a real doctor to have it removed. The cardiology department in not any better. My mom was recently in a local hospital and had heart cath. done. She has some blocked arteries. I called her clinic cardiologist to give them a heads up about her admission , testing and results. After that her GP doctor called multiple times the next day wanting her to come in the office for a follow up. She was just treated and released so what is an office visit going to do for her from a GP or PA when her issue is her heart ? I have called her cardiologist another couple times to let them know her Cath results were going to be uploaded to their site and we wanted a surgical opinion what if any options are available. I have never received a single call from anyone following my messaging. Today I called her cardiologist office to inquire if they reviewed her Cath results for any surgical options. When you call you can not call the doctors office directly. It goes to a call center then they decide where it goes. On average if you call its 30 minutes to over an hour wait time. Today someone answered then transferred me to the downtown clinic campus. After waiting 10 minutes a woman answered and I asked for my moms cardiologist. Her reply was " You called the wrong location". No , I called the right number but someone sent my call to the wrong location. Waited a while and a woman picked up from the Lorain location. I asked her if anyone knew if my moms test results were received and reviewed. She put me on hold then came back and said she thought they had them but my mom needed to come in to review them. I explained to her its a waste of time to come in unless someone has actually reviewed the Cath and can answer if there are any surgical options. She basically blew me off and said it would be explained at an office visit. I asked again if she can tell me if its been reviewed as in its a yes or no answer. She said " you are yelling at me and if you raise your voice I will end this call". My reply was I am on speaker phone next to my 92 year old mom so she can hear and I have not come close to yelling at you yet. I asked the question again and she gave me a snippy repeat answer. I ended the call and told my mom that I think they have your test data but no one has or is looking at it. Left her house and on the way home got a call from her cardiologist office. Guy was nice and I told him I have about had it with the two doctors my mom uses and I did not appreciate the snippy call I just had with someone a few minutes ago. He did tell me no one reviewed my moms Cath info but he would "leave the doctor a note". Thanked him and hung up. Got another call from the same office a few minutes after I hung up asking if my mom wanted to come in tomorrow. I asked did some surgeon or review board look at my moms Cath info ? The answer was no so again I asked what good is an office visit when it tells the patient nothing. Ended that call. Pretty sure the Lorain Cleveland Clinic's only goal is keeping a flow of people coming in. If you call them expect a 30 ~60 minute wait time and you will not be speaking to a doctor. When you do go for an office visit you will likely see a nurse or PA. My mom complained before about trying to call in and she was spot on. Lowes & Home Depot answer their phones and its nothing life threatening. Lorain Cleveland Clinic has also consistently screwed up my moms meds by not calling them in or quantity wrong , consistently. My dad had heart surgery when Toby Cosgrove was a surgeon and later CEO. It was a great organization then. Today its all about $$$ and the "Patients first" commercials are / were a bad joke. I would not take my dog to the Lorain Cleveland Clinic. I would give it zero stars if possible.

Easy parking, massive revolving doors, knowledgeable staff, delicious cafe, what's not to love!read more