Brought my vehicle in to get water pump fixed.The first time they "fixed it", they broke the sensor…read moreand tried to say it wasn't their fault. They fixed it, and then said it was a different issue- the timing belt. They said it would be ready the next day. When we picked it up, THE BOLTS WERE NOT TIGHTENED CORRECTLY! I made it a mile before taking it back a second time. They apologized for not tightening the bolts and blamed it on a mechanic who was not working on my vehicle. The vehicle continued to run "rough" the following days, followed by decreased acceleration and jerking. I called them and was very upset with the WARRANTIED work that was performed. I did raise my voice to the receptionist and called back an hour later to apologize for my frustrations. She said to bring the vehicle in. Saturday: we called as soon as they opened to bring the vehicle in- we live roughly 40-45 minutes from Gallup. The receptionist said it was okay to bring it in and they would even give us a rental. When we arrived, I made eye contact with the owner, Ali E-Almahdawi, who then immediately vacated the premises. After seeing him, we were told they would not work on the car because of how I spoke to the receptionist the day before. Understandable. I ask to speak to the owner as the work is warrantied, but I'm met with hesitation and no one offers to help. The mechanic who worked on my car refused to take a look at it and another mechanic, unrelated to the incident, started calling me stupid for recording the incident. I started recording once I noticed the mechanics laughing about the situation and did not feel comfortable not documenting my time there. Several minutes after the mechanic called me stupid, he was in the area of my dad and I and I pointed him out. Immediately he says "Don't fucking point at me" and my dad got upset with his tone. The mechanic calls me dumb for recording (again) and asks that the cops are called on us. All of this has been recorded for my safety. During the entire incident, I was respectful, I was polite, but the same cannot be said about JN JA. When I asked the receptionist to point me in the direction to file a complaint, she refused "service" to me. The lack of accountability is astounding. We were initially quoted around $400 for the work and when we finally got it back, it was nearly 680! They never contacted me to inform me of the additional services they were performing.

Broke down on I 40. They took us right in. 2013 Range Rover. They did a great job solving the…read moreproblem and sourcing parts. Even gave us a loaner car to use over the weekend. Not many Land Rover parts in Gallup NM. Thanks for taking care of us.

Excellent experience with this shop. The shop was clean, they gave a fair price, and fixed the…read moreissue. Everyone we spoke to there was honest and communicative. They're also one of the only places that works on foreign cars in Gallup. They definitely know what they're doing.

Best auto shop I've ever been to! These guys are professional, intelligent, and care about human…read morebeings more than money, it seems. Very rare in a business now-a-days. Levi was friendly, professional, helpful, empathetic, and did everything in his power to help with our emergency. The mechanic was highly skilled. I enthusiastically recommend this shop for your repair needs!

Excellent service! Jeremy helped me on my first visit. Everyone there was attentive, courteous and…read moreprofessional. They asked if I needed anything, including a ride home while I waited. Mom's Mountaineer needed transmission service and I called all around. Well, these guys have a great reputation locally, small shop. They were honest and kept their to estimate. I'll be sending all the relatives and friends in the area to them. Get there early, 8:30am, to get the best service. Business stacks up fast for them, for good reason. Second visit, my Jeep Grand Cherokee overheated on the way out to Vegas. I had it towed to Pep Boys, as it was the weekend. Pep Boys ran an engine block test and pressure tested the cooling system. But it still overheated slowly. They wanted $600 to replace the upper radiator hose, change the thermostat and do a flush and fill of the cooling system. I waited until Monday to limp down to Leyba's to get their opinion. They confirmed what Pep Boys found. They also said there was nothing moving in or out of the radiator. The estimate was $590 for everything Pep Boys wanted to do plus a whole new radiator. So those are decent prices and they honestly assessed the situation. Eventually, I took the Jeep to a friend's place to try and fix it myself, replaced the top hose, thermostat, and filtered the coolant, all fixed. But again, the service was honest, friendly, and quick. By the way, the location on the Yelp map is incorrect the first time. Re-verify their location by calling them before try to find them. Hopefully, Yelp will make the appropriate changes. Update: I submitted the updated location and displayed hours from the storefront.

Great service - even better price! Considering that competitors require appointments and expect…read moreyou to wait on "their time", this shop provided priority service, advised regarding additional preventative maintenance and got me out the door based on "my time" and the schedule that I needed to keep. Mapping is in need of re-calibration. This shop is just east of Ford Drive.

Driving back from CA to MA, needed a little help with my convertible top. Was in and out in under…read more30 minutes. Great service, great quality. Would definitely recommend.

The alternator in my Toyota motorhome died just outside of Gallup during a cross country road trip…read more Lucky for me, I got the insider local tip to check this place out. They got us in and out in under an hour! You'll find super fast, friendly service and incredibly fair prices at this family run shop. Definitely recommend!

Absolutely 5 stars for Larry's Automotive !! We were so glad…read morewe called him when our car broke down. Larry and his mechanic went way over and above our expectations. Great service, fast and he really knows what he is doing. And very affordable too. I recommend him 1000%

We broke down while on vacation. They fit me in asap while the local dealership gave me a 2-3 week…read morequote. Affordable fast repairs. Would definitely use them again, but I hope I don't have to.

I came here because of a check engine light but didn't expect to come back three separate times to…read morefix the same issue. I'm currently waiting over 4 hours for the same issue (luckily I have warranty) and I scheduled an appointment the day before! it's not worth the time and money waiting this long! Absolutely unacceptable when other people are coming in after me but leaving before my car is even in the shop!

We were traveling from Maine back to Arizona and hit a pothole on I-40, destroying our tire. We…read morefound a hotel in Gallup due to it being late at night with nothing open. We searched the area in the morning, finding A-J Tires, and saw they had good reviews so we decided to take a chance. We only needed one tire and Yolonda and Mario worked with us to pick the right one and have it installed to continue our journey. They not only gave us a great deal due to our plight, they didn't try and upsell us on a complete set since the other 3 were still in great shape. I listened to them deal with other customers and they treated everyone with the same respect and caring they treated us. Mario also let me know of a program the State of New Mexico has to reimburse for destroyed tires and damage! I am going through the process now and it looks like we'll get the tire and hotel costs reimbursed. We never would have known of the program otherwise. I cannot say enough good things about A-J Tires, I wish they were closer as they'd get all my business. They are top-notch people with very fast service. More businesses could learn from them.

My wife got an oil change yesterday. After seeing oil in my driveway, I went back there today…read more Suddenly, my oil pan has a hole and needs to be replaced. They will look you straight in the eye and defend their awful service. Never thought I'd tell somebody, you might as well go to Walmart. * Update: I took it somewhere else and they confirmed that it looked like somebody was trying to bang on the gasket and ended up jacking up the oil pan. I wish there was better recourse than just a bad yelp review...

Customer service should be a priority and the employees at this location don't live up to the Jiffy…read moreLube standard. It was a busy day so I thought I would try out this location but I probably won't come back. I do value my vehicle and I hope with fingers crossed they do a good job.

Last winter my starter went out. I initially thought it was just a dead battery, so I called…read moreGoodyear to see if someone could come jump me and I'd get a new battery. The folks at Goodyear were kind and understanding and sent a tow-truck to pick up my car. They had the starter replaced within a few hours. Then last week I had a very flat rear tire. I called Goodyear and was told to bring it in, which I did. I mentioned that I've recently had foot surgery and couldn't walk all the way home so a team-member drove me home (I live very close) and picked me up when my car was ready. Everyone at Goodyear was so helpful and nice; I'll take my car there for everything it needs. Thank you so much Goodyear! You have a customer for life!

Wow! We were passing through Gallup and our truck was hit by a small empty barrel that went under…read morethe car and damaged the wheel well area. After reading Yelp reviews on this store, we asked them to take a look at the underside and see if it was ok to drive it back to Texas. The manager was so helpful and got us right in. Thank you so much!!!!' What great customer service!!!

Let me start that I always come to pep boys because they are usually phenomenal. We were driving…read morethrough New Mexico and got a flat tire. We came in saturday and the service agent tried to send us away saying they didn't have any more slots for the rest of the day. We were driving through and had a flat tire. We tried to get our tire ordered ASAP since they didn't have our tire size in stock. We were forced to stay at the hotel next door. We were under the impression that they would install it when it got it, and yet again we had to wait till the next day. Next day arrives and they said it won't be done till 6 pm. We've been stuck in Gallup and had to stay 4 nights here already since pep boys won't help us in a timely manner. We have been dealing with them since Saturday and it is now Wednesday. We tried to talk to a manager and they said they haven't come in yet. Avoid if possible

We got a flat on the hwy came in two hours before they closed. The gentleman right off the back…read moresaid they couldn't help. Didn't see my car, nothing.. immediately directed us to other places and just kept saying he can't help. I kept saying the place he was recommended was closed we drove by coming here. He kept saying they're open he tried everything to not help us.. The gentleman Melvin doesn't like his job and takes it out on the customers.... Save your time and go somewhere else..

On October 5, 2024, we purchased a 2024 Chev. Traverse and we only had this vehicle for three…read moreweeks. My family and I were so excited that we got a new vehicle especially the grandkids. On October 24, 2024, something happen to the engine and it was making weird noises, the vehicle was shaking, engine was smelling like rubber, engine light and couple other lights came on too. As I was driving it back home the vehicle shuts down for ten minutes and I turn it back on and we went straight home. I told everyone in the vehicle to get off because I thought the vehicle was going to blow up. As soon as I shut off the engine the fan was still on, I believe it was trying to cool down the engine. After it cool down, I turn the vehicle back on it still was shaking, making weird noises, and smelling like rubber. The next day Friday, October 25, 2024, I called Amigo Chevrolet and I let them know what happen to the new 2024 Traverse. They gave me AAA 1-800-number, so I called AAA, and they came and towed it back to Amigo. That evening I called Amigo and ask the Sales lady (Clara) that purchase the vehicle to us. I asked what's the update with our new traverse and she informs me that they only have one Service Tech., and he won't be back until Monday. I said "ok" I'll call back next week. The following week I called Amigo Chev. and I talked to (Preston) at the Service Department he informed me that they did a diagnosis test and said there was a dead cylinder one in the engine that was not producing the PSI, and they're going to do more diagnostic tests on it. I said "ok, I'll call back next week." The following week Monday, November 6, 2024, we went to Amigo. The sales lady (Clara) informed us that she was told to stay out of it and she told us to talk to (Preston) in the Service Department. We went to (Preston) and he informed us that his department has nothing to do with it and to go back to the Finance Department. We went back to the sale lady (Clara) and she went back to the Service Department and retrieved a 1 800 number to GMC company. We called the GMC company and explained what happened to our new 2024 Chev. Traverse and all we were told is they will inform their supervisor and they'll contact us within 3 to 4 business days. A week passed and no one from GMC returned our call back. On November 15, 2024, I called Sandia Lab. Federal Credit Union (Darlene) and I explained everything to them what had happened to our new vehicle. She informed us that her supervisor will contact us with in 3 to 4 business days. Same day I called GMC company and talked to(Karen) and asked what's the update on our case. She informed me that they closed our case due to unable to contact our home number. This person Karen reopened the case and will send all the information to her supervisor, and someone will contact me or my cousin within 3 or 4 business days. Today is Saturday, November 23, 2024, and have not heard from Sandia lab. Federal Credit Union or GMC company and not even Amigo Chevrolet. I know they're all open on Saturdays. This is ridiculous and Amigo's has bad customer service. We are not giving this company business no more and I will let people know out there. We deserve a brand-new vehicle and I'm not taking that 2024 traverse back because even though they fix it something might happen to the engine again. Maybe, we should get our old 2020 traverse back from Amigo's Chevrolet. Six or Seven years ago we purchase a Nissan impala from Amigo Chev., and we only had this vehicle for only one month because the engine locked up. I'm so crazy to come back to Amigo Chevrolet. Look at where we are now. I don't know what to do Maybe I should call KOAT channel in New Mexico hopefully they can help us. This is so ridiculous; it seems to me they don't want to help us and just giving us the run around. You sold the vehicle to us and don't want to help us. C3LIA O. Gallup, NM

*Update* So I got a letter from my bank and they have not received the title yet. We got the car in…read moreOctober and it's now February. My bank sent them a check 5 months ago for the car, and they don't even have the title yet. This to me is a breach of contract and the finance terms should be rendered false or fraudulent which could result in legal actions. STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS!