I was tenant at one time and the communication was horrible. Once I moved out, they could not even…read morecut a check for $60 minus the rent , even though I left the apartment in excellent condition in a bad neighborhood. And I called them 5 times and no one called back. Talk about cheap and rude.

I love my apartment and the company roc was respectful and kind he helped me move in an made sure…read morehe found a area an friendly neighborhood environment for my child I recommend this agency

don't recommend this property company. They don't believe in giving individuals a second chance…read more The past two places of residency I have paid my rent on time and at times, ahead of time. I make 3 times of what is needed to afford the property and because my credit score was a little low I was denied. I went through a divorce and explained that and now, getting back on my feet. And, in a program working on my credit. I'm quiet, very clean and take care of others peoples properties as if it's my own. That's ok, time will tell....

As a tenant living at one of their properties, I felt uncomfortable and on occasion unsafe by the…read moreway that they managed the property. They do everything in-house and cut corners so that they don't need to pay for adequate service/repairs.

I would not recommend Gallagher Property Management. They raised the rent without completing needed…read morerepairs, which is extremely frustrating as a tenant. Maintenance issues take too long to address, yet they have no problem increasing rent. I have never paid my rent late and I keep my property in good condition, but despite rent being allowed between the 1st and the 5th, I receive emails as early as the 2nd claiming I'm late and warning that a late fee will be added even when I've already paid. That's stressful, inaccurate, and unprofessional. It feels like they are more focused on collecting fees and raising rent than actually taking care of tenants. Overall, they come across as money-hungry and not tenant-focused. If you value responsive management and fair treatment, I'd think twice before renting with them.

Competent management, friendly, accessible I went through 4 other managers before finding…read moreGallagher

Great apartments in the east ave/park ave area. My apartment was spotless when I moved in and any…read morething I asked them to fix was done before I moved in. I think I get a great deal for my apartment and I'm very happy with it. The only reason I am not giving 5 stars is because every time I had to go into their office they make me wait far too long. They start making phone calls and dealing with other stuff before they handle the customers that are there in the office (even when I have an appointment!).

My boyfriend and I recently signed a lease for an apartment in the Chapel Hill building. We have…read morebeen living here for about two weeks now and I have little to no complaints. After reading the reviews on this website, I have a few things to say to people looking to rent in this building... 1. Rent will always be expensive when you're looking at apartments in prime areas of the city--east end, park ave, etc. I think that for the ability to have off street parking, a beautiful apartment, various amenities and the convenience to walk to work (for me), the choice was obvious to live here. 2. Upon move in, we did have a few concerns (a light was out, a few windows wouldn't lock, old junk from previous tenant) but a handyman came out later that week to fix what we needed. He was polite and respectful. My only problem with that was that no one alerted us that he was coming. He showed up at our door and almost came inside before we had a chance to get to the door! My question is, if we weren't there, would he have still come in? I am really not into the idea of landlords/handymen coming into my apartment without my knowledge/consent. 3. Yes, there is a laundry room but when it's $4.00 to wash/dry ONE load of laundry, it's more like a burden than an amenity. I ended up just taking my laundry to the nearest laundromat and saved myself almost a dollar per load. And I know what you guys are thinking but when you're a shopaholic as it is, I cannot even afford to my laundry here when I have so many loads to do. (More of a personal issue than a company issue) 4. I'm not sure where all this backlash towards management is coming from. My boyfriend and I looked at almost 6 different apartments under FCM. Sandra and Emma drove us around in Sandra's personal vehicle because it was raining which was so nice. I will say that their apartments outside of Chapel Hill do not even compare. If you are looking for semi-modern, don't even bother looking at any of their other buildings as you will be wasting your time. After we decided on the apartment, Sam, another FCM employee, worked tirelessly aside my boyfriend and I. She answered all of our questions and made sure that we understood everything before signing our name anywhere. She really personalized the experience for us and I'm really grateful because if it wasn't for her, we would've been in a smaller apartment but she helped us find a slightly bigger apartment that was still in our price range. 5. This might be unique to my building (or even my apartment) but the person above me LOVES to walk around her hardwood floored apartment in heels as she's getting ready at 6:45AM everyday. Maybe the walls could be more sound proof--or maybe she should get a rug or not wear shoes in her apartment. I have no idea but it's super annoying. 6. Bugs, bugs, and more bugs. Our apartment has a balcony and it's one of the main reasons we really wanted it. However, there are huge hedges right outside our door which makes it pretty much a hub for pests. Everyday, I put at least one silverfish outside and kill 2-3 ants. The door is horribly insulated which isn't too big of a problem as it's August, but I am not looking forward to the fall, when insects try to get inside to escape the cold. Not sure who does the landscaping but huge hedges and balconies with doors that aren't completely insulated are a real nightmare. All in all, I do love my apartment. I love the amount of natural light and from what I've seen, my neighbors are relatively decent people. I DO wish it accepted pets though.I was so sad that I couldn't bring my kitten especially when I would've paid extra to have her here. When I first started looking at apartments, I really didn't want to move into a building (Mostly because I was worried that #5 would happen) but I'm starting to enjoy it. My first apartment was in a house that was converted to apartments and I must say that I really enjoy living in a building. The main door is opened by a FOB which makes it easy to get in when I'm carrying groceries in but is also a great safety measure. Overall, I would recommend MY building, and my building ONLY to family and friends.

I've been renting with Natapow for a couple years now and I have to say I would recommend them to…read moreanyone! Any problems I have are unfortunately a result of living on Park Ave - noisy neighbors, garbage trucks, etc - but I have to say that the management has always been very understanding, flexible and patient. Although, sometimes getting an email back may take awhile, when I ever I've asked about getting something fixed, whether inside my apartment or the apartment building maintenance was quick to respond! I think what I've appreciated the most about this company is their patience and understanding! They reach out to the renter first about late or missed payments and have always worked with either myself or my roommates to come to a resolution that works best for everyone! Thanks for everything David!

I wish they had a -5star rating option available because Torres turn key deserves it....they are…read more100% crooks the have robbed me of over $600 in application and background check fees only to destroy my credit score by running credit checks redundantly and never to contact me to tell me im approved and/or not ......

This is by far one of the worst if not the worst property management companies in Rochester. Their…read moreonly concern is collecting rent, and holding onto the money. Every month there is another made up expense! And since they have your money, you are at their mercy. Trust me, I used them for six months, then got rid of them. Horrible company. Property owners, I advise you to find another company and stay far away from this one. Its not worth the headache or frustration.

Trusted this useless property management company to manage our properties. They did a terrible job…read moreof placing tenants in our units so the renters were impossible to evict when they stopped paying rent. They've also neglected all of our properties and we're now paying thousands to repair each one. We will be suing.

Shady and unethical business practices! Do not hire them to manage your property. They scammed me…read moreout of money so I took them to court. I won, of course and now they won't pay. But I will get my money... Do not do business with them! Avoid at all costs!

I was a tenant with Hawkeye at one of their Meigs St buildings from 2016-2018! They have apartment…read morebuildings all over town from Monroe Ave to Henrietta to Park to everywhere in between, and my experience renting from them was overwhelmingly positive. I think a lot has changed, but when I was first moving in, their office was situation directly on Park. I met with the manager, went through a pretty seamless approval process, picked out my unit, and moved in within the next few weeks. My studio was *charming* and *adorable* (okay, small) but it truly checked all the boxes for a 20 something living on her own for the first time! It WAS actually larger than any other studio I looked at, super clean, the kitchen space was totally separated by a wall, and there was a really nice bed nook. I paid ~$600/month, though I am sure prices have gone up since then. I felt that price was super reasonable for the ease of calling maintenance (I would do just about anything to be able to "call maintenance" now that I am a homeowner. It me. I am "maintenance...") a nice parking lot onsite, and the LOCATION. Right on Meigs between East and Park. It was flawless. I look back on my time renting with Hawkeye with a lot of nostalgia and happiness. There were no issues upon move out. I received my security deposit in a timely manner and I don't think they ever even showed my unit while I was still living there. If you're looking for dependable properties that are well maintained, Hawkeye has some GEMS and you'll be in good hands!

I currently live in Valley Brook Townhomes, one of their locations and am going on 3 years here! We…read moreare really loving it! Any problems are dealt with in a timely manner and the location manager is very friendly and courteous. We are literally down in a small valley and surrounded by sooo many trees! I went from waking up to seeing my former neighbor's roof to waking up now to seeing beautiful trees and the sky. The ONLY downside is that only a select few homes in this location have washer and dryer hook ups. They do not all have them and there is no laundry facility on site. There is a laundry mat around the corner so it's all good, but it would be convenient to have one on site.