Steven was great and very knowledgable helping us choose right mattress. He also found us all…read moreavailable promotions and discounts. The delivery was professional and on time. That is the good. Communication is poor as we were expecting high end pillows to arrive with order which they were not. Had to call in and only to find out they are back ordered and not available for another 10 to 14 days and we will need to pick those up in store. Now with lockdown approaching called 10 times trying to find out how send delivery will be affected no answer left message no call back. Still not sure if our order will be delivered on schedule or wait until lockdown over. Very disapointed with after sales support and comunication

In January of 2016, I ended up buying all new bed sets, sheets and pillows…read more Kudos to the sales staff. They were not pushy and took as much time as I wanted. I ended up spending close to $5,000 by the time it was all said and done. My only complaint is for the bamboo sheet sets that I purchased from here. Simply stated, they are garbage. They feel great, however, three sets have already pilled. As well, they discolour quickly. They do come with a one year, no questions asked warranty. However, I'm really getting tired of returning sheets. They refuse to refund me. So, I guess after the one year warranty, I'm out of luck. If you are thinking of getting bamboo sheets, buy them elsewhere.

The building might not look like much, but don't let that put you off. Inside there is very…read morefriendly and welcoming staff who understand customer service and sales perfectly. i.e. when to approach, when to give you space and when to return. We had a few minor problems with our bedroom set being delayed and a broken part, but the manager did everything he could to rectify the situation and appease us. Based on the experience I would definitely use them again, and this will probably be the first store I would go to when looking to replace my daughter's bedroom furniture.

Our new bed arrived today, one week after ordering. The two men installing were both personable…read moreand professional. They took precautions because of the pandemic. Within 15 minutes of arrival they had taken away the old mattress, box spring, and frame, and set up the new one. We would highly recommend The Sleep Factory to customers looking for good value and good service.

I looked at all the big box stores for a mattress. They had all their slick sales techniques,…read moregimmicks and promotions, but lacked the one thing that matters, honesty. We were looking for a mattress that suited us, not the one being pushed this month by the manufacturer. We were treated as vaulted customers and they took a genuine interest in our needs.

Excellent workmanship. Very nice people. My couch looks sensational. The price was terrificread more

We didn't buy anything from here so I can't speak to that part of it- but we went mattress shopping…read moreand the young man working there was very helpful. He was very knowledgeable about the products, without being pushy when it came to the sale. The prices are really great and they have different mattress firmness yo suit whatever your needs are

This place is a shit. We purchased a Queen mattress for a whopping 750$ and what we got was a piece…read moreof shit. They showed us something and sent it something else and when we asked for refund they said its against there policy. Its a father son duo owned place who are fooling people by selling off shitty stuff at sky high prices. They gave us a wheel frame that does not have a lock and now every time we sleep on it it slides on the floor. Please don't go to this place its scam place.

Derek and Jim designed and built our solid maple cabinetry for our master bathroom renovation…read more.. paying careful attention to our requests and customizing accordingly. Five years later, these look as beautiful and are functioning as the day they were installed. We were so pleased, we had them design, build and install our new kitchen with the same five star quality of workmanship, professionalism and attention to detail. We love the work they have done, adding such value to our home. Thanks Jim and Derek

What can I say about Derek and Jim. Seasoned professionals for over 30 years, Artistes and experts…read moreat what they do. Cordial, courteous and fairly priced. They are immaculate and take immense pride in what they do. They are very accommodating and really nice people. Our search for solid wood furniture in the regular big box stores, and on Dundas street in Mississauga, and Kennedy in Scarborough has bee long and frustrating journey, consequently we started searching for custom solid maple bed-set solution as a reasonable price, and they delivered. What they delivered far exceeded our expectations. We were extremely happy to tip them. And a few months later they are now working on a custom home office desk, and wall cabinets for both sides of our fireplace - I'll post a review and photos for those projects once delivered and installed. It is truly exciting waiting to see what they will deliver this time around!! Thumbs up!!

JYSK has been promoting their Black Friday deals of 20-60% savings in their flyer…read more I decided to visit the store during this time to browse through their products. The Black Friday deals last only 12 days from November 20 to December 1. This location had welcoming knowledgeable staff, they kept the store neat and well organized which I appreciated. It's easy to find what you're looking for here. Staff are happy to help out.

Manager wasxvery friendly and informative Products were…read morecost effective and many choices and colors

Owners are truly nice guys. Great selection. Well displayed. Prices were very good for a…read moreshopper/collector/browser.