MOST PEOPLE ARE AWARE THAT the AAA stands for The American Automobile Association. Not everyone is…read moreaware that their scope includes many other services, too numerous to mention for it's members and even those who drop in for advice. One service offered is outstanding customer service especially the office in Sun City Center. From the moment you enter you will find a host of qualified individuals ready to assist you with travel information, maps, insurance, passport photos and notary public services to mention a few. Louis Roma who will greet you as you enter is a wealth of information and you will find his customer service outstanding as he listens to your needs. From notary Nadine Brutus whose customer service and assistance excels to the travel assistance they provide to help make your needs as positive as possible. The AAA is a great source of information for senior citizens needing help with travel plans or brochures from places they plan to visit.

Great location and helpful staff. I went here to get my passport photo and Kim did a great job…read more Found out it was no charge for premium members. I had forgotten all of the services that they provide so it was nice to get caught up!

We needed a total review of proper coverages. Bambi took that on and suggested exactly what We…read moreneeded to protect ourselfs as well as filling our needs financially... Great job. We both feel we have perfect coverage and are well protected for all perils that may occur Thank you Bob and Kim

We just had an awesome experience with Michelle from Meeks Insurance Apollo Beach location. She…read morewas able to find comparable insurance coverage for our home and auto with total savings of approx. two thousand dollars per year!! She was very knowledgeable and wonderful to work with. She will also be checking in with us when renewal rates come out next year. So glad I called them! Sun City Center, FL

I would definitely recommend East Bay Insurance. They have been our insurance provider for over 30…read moreyears and exceed our expectations every time. Elizabeth and her team always find the most adequate and affordable insurance coverage for our property. They respond quickly to my phone calls / emails and are always polite and professional. I would highly recommend them to any of my family and friends.

This is my grandma's business. I was basically raised here. I'll always love the friendly, family…read moreatmosphere.

I highly recommend this agent/insurance. I have auto and rental insurance. The service is…read moreoutstanding. Thanks for all you do to keep me protected.

this is the greatest insurance agent ever and in moving from ca to il to fl i have met with quite a…read morefew. they underwrote my car insurance as well as overseeing my life and for that i am very grateful they listened to each email that i submitted and when i had a fear about an expired license tag plate from ca they said not to worry that fl dmv would take care of the change from ca to fl which was done so incredibly well they are there for all of us who live in this region so if you are without a reliable agent here in central florida go and get to know this dedicated staff. because of them today i have my fl plate finally on my car and the right amount of car insurance for the value of a very old vehicle! thank you again state farm of apollo beach! "like a good neighbor state farm is there" and for me they always have been since i moved here from out of state!

I was looking up my homeowner's policy online on May 22, 2013 and saw that my car insurance policy…read morewas terminated on May 18, 2013. I was confused, how could this be? I know I pay my bill because I have automatic deductions that come out of my banking account each and every month. I immediately checked my bank statement and saw that Allstate had not missed a beat in taking my money for their services. I called my local agent, Debbie Bates, who was not available, but was assisted by others in her office. They assured me that they would help me in getting to the bottom of this. I also called the 866 number listed to conduct my own research; I was told that my husband's license was suspended and that is why the policy had been terminated. Why was I NEVER notified before the policy was terminated? I expressed my level of frustration to the call center. I had been on the road, with my son, for days without coverage. I asked that they remove my husband from the policy, I was told that that would not be an option (per, Florida law), I was told that I would have to pay fines and penalties for this lapse in car insurance, I was told that I could not re-instate my policy until my husband took care of his suspended license (a $90 ticket from Maryland we thought we paid before moving to Florida) and most importantly, no one had answers for me as to why I had not been notified BEFORE this happened. I have had multiple phone conversations with Debbie Bates and her associates on multiple occasions, my phone number did not change nor did I receive a call from her or Allstate to assist me before my policy was terminated. I have had multiple email conversations with Debbie Bates and her associates before this happened, my email address had no changes. In fact, I received, via snail mail, a letter on March 31, 2012 from Allstate that my homeowner's policy was going to be cancelled for non-payment of premium and took care of it immediately- there was no lapse in my homeowner's policy. This, by far, is not the only issue I have had with Allstate, Debbie Bates and her associates at the Brandon, Florida location. Since we have moved to Florida, I have asked for assistance in getting my homeowners policy transferred to a landlord policy and was told that I would have to speak with someone in Maryland to get a new policy written up. When asked for any contact information for agents in Maryland, I did receive several names and numbers. No other assistance was offered to me or my family. After confirming my rental car pick-up with Enterprise and Allstate, I was beside myself when I went to the rental company in the morning and Allstate did not confirm my insurance coverage with the rental company. I sat at the rental company for over an hour, making me late for work, trying to get ahold of someone at the local office in an effort for them to assist me in getting the rental car as my vehicle went into the shop. NO ONE WAS AVAILBLE FOR OVER AN HOUR. When I finally did get someone on the phone, they had "no idea how my reservation was lost" and that, "I would have to pay out-of-pocket and that Allstate would reimburse me." At the time, I needed to leave and get to work. I had my rental car for less than a week and was charged $100 for the rental car. I called the agency and Debbie Bates to no avail. This email transaction took over 2 weeks to finalize. Guess how much Allstate reimbursed me for their mistake? $30. I am furious with how we have been treated by Debbie Bates (who NEVER even called, sent an email or sent a letter before or AFTER the fact) and Allstate for their lack of professionalism and unethical methods of handling such a taxing and dangerous situation. I was told by other agents at the Brandon, Florida office that they sent a letter. Was it certified? Nope. Did they send an email? Nope. Did they call me? Nope. This is how Allstate, Debbie Bates and the Brandon, Florida office conducts their business.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've been with Allstate for over 24 years and have worn many hats in the company. My tenure and experience has allowed me to not only understand the ins-and-outs of insurance, but also to service hundreds of families regarding their protection needs. I can help you protect the things that are important - your family, home, car, boat and more. I'm proud to say I work with a financially sound and stable company like Allstate. They've been helping to protect families and their assets since 1931. Today, you can choose from more than auto and home insurance. You can also find products that can help you with your financial goals. I'm committed to showing you how Allstate is different and better than the rest. From sharing our broad product offerings for your protection and financial needs to offering you a real relationship you can count on. I'll help you prepare for your financial future and offer a higher standard of service, delivered wherever and whenever you need.

This insurance agency was professional and the agents were very knowledgeable. Couldn't be happier…read morewith Cheryl DeLeon service and efficiency in finding a great policy that meet my needs! Thanks so much for making it so easy! Highly recommend!!

As difficult as they have made it to work your way through the maze of plans when it comes to…read moreHealth care, Julie Gethers, Insurance Broker with Safe Haven Insurance has put us on the right path for the past several years. Thanks for all the help Julie. Carol

From the owner: Insurance agency specializing in homeowners, flood, auto, Medicare & health insurance for…read moreindividuals, families & small businesses in Florida.

Changing to Iron Rock insurance for our home and auto needs was simple they handled everything. We…read morehad to turn in a few pages from our prior insurance company. They made all the necessary calls. They offered pricing options from other companies, but suggested the best one we should go with that we meet our needs. I highly recommend Iron Rock.

I had the pleasure and then displeasure of working with Iron Rock that didn't last very long. If…read moreyou're looking for a quote, they can help., If you're looking for an Agency to represent you, your out of luck. When I had my first and only problem with the service, I continued to ask for a manager which took 3 conversations until one was placed on the call. Each person had NO customer service skills. I was, at this moment upset because they simply dropped the ball. (trust me they don't want to hear it) Upon talking to the Broker Lisa, she said "We're sorry, were just so busy". Then clearly, she didn't want to listen to me and said, "Clearly we are not a fit for you, you moved your insurance with someone else, so we seem to be done". To me, we hire the Agencies for the service and customer service, should we have issues because they are the experts to advise us. Buyer beware; this is not the Agency to help you with that. You would think in an Industry the works off retention of Clients, this would be handled differently. I can only pray that other insureds start to feel the same way and cancel, cancel, cancel. I'd give them a "0" in review if it allowed me to.