My husband has Alzheimer's and spent over 2 years in Palm Beach Memory Care. The experience was…read moreterrible. I was there almost every day and found he was not clean, several times soaking wet, rashes, unshaven, filthy room, dirty laundry piled up. I put a camera in his room as it was so bad. Short staffed. Many times night staff could not be reached when I called as my husband slid off the bed and was on the floor. One time for over three hours. There were supposed to be alerts on the bed. This was an ongoing until I finally removed him December, 2025. Scabies was prevalent in August, 2025. PBMC said my husband was the only case. They made excuses about those who were scratching and had rashes. We complained until they finally brought in their dermatologist and the results all came back inconclusive. A few of us who took our loved ones to our own dermatologist got positive results. Family members tested positive after they were told their loved one did not have it, even though she had rashes and was treated. ??? Due to my trying to correct issues rather than move, we were evicted. Family members said I was an advocate for them as well. Since we left in December, several other families have left. I have been told they had to treat the residents as scabies was rampant. Some staff had it as well. A family member told a group of us the chef told her there was no money for food and they were running out and were using tiny scraps of turkey soaked in water. Some staff members, including Gina, who was great with activities, recently quit as she had enough. This barely touches on the problems in this facility. I asked James, the maintenance person why the carpets have never been professionally cleaned in over two years. He said he got an estimate, but management would not approve funding. He said he could not do it. properly with his machine. The one star I gave is for the few caregivers who do try to do a good job, but they are frustrated with the situation. Tae, the chef, seems to care, but his hands are tied. We need to band together to protect our loved ones. I am 78 years of age...the pressure has been horrendous and affected my health.

Dont let the pictures fool you! in the beginning PBMC was great , but this past year and 1/2 was…read moreso disappointing we had to move my mom to a new and much better facility. PBMC went through tons of diapers and wipes ( now hardly any - using ours for other residents? ) Dirty clothes piled up in the hamper . Lights and TV left on in the night Residents just sitting in a big circle 1 activity person watching all 41 people without any help whereas all the staff had a meeting with their walkie talkies off We were told a lot of promises that never happened so Beware