I highly recommend Prestige Pest Solutions. They are professional, courteous, knowledgeable,…read moreforthright and take the time to explain all options. I called them for help with chipmunks that were burrowing next to the foundation of the house. Also options to remove/kill poison ivy. Their pricing is very competitive. DK

The individual who came to my home deserves the three stars I previously marked but, I changed my…read moreopinion based on your negativity. No you didn't fulfill the service your price was unrealistic so I did it myself instead of paying nearly $300 to start service and kill a nest of yellow jackets and pay monthly for a service you preform quarterly it cost me roughly $40 to kill that nest.. saved nearly $260... You should be ashamed of yourself for even commenting on what was a positive response! As they say it in the south... Have a Nice Day!

I prepaid for my bees, wasps and ants service for 2026, as of today they didn't complete the serve…read more cus did not return my calls . How can I get my refund for the service I paid for

Do not use Gannon pest control. They used to be good but no more. On March 5 2026, I paid to have…read morethem spray for ants this season. They said it was a promotion. They have not come yet, I have left SEVERAL messages on the phone and their "rock star" employees have not contacted me yet. I still do not know WHEN they are coming.

Rossi, was quick to respond, fair to work with, and willing to do follow up for our issue with…read moreyellow jackets at our house in Big Flats. If you have pests, I highly recommend you call Rossi Pest Control! They'll take care of you.

I hired Rossi Pest Control. Chris was knowledgeable, courteous and prompt. He took care of the…read moreproblem. The bugs are gone and have not come back. Best of all, his price was $100 less than the other companies I checked.

Having never called a similar type of company, I checked with three... This company was incredibly…read moreprofessional beginning with Ms. Jackie. She was fantastic and able to describe what her company could & would do to eradicate the nest of yellow-jackets& wasps that had taken up residence up inside of my soffit and roof rafters. Jackie quoted me a solid price for full service and did NOT try and upsell my situation. They could have responded as an emergency, but I declined and 1.5 days later Service Tech Josh arrived after calling me and providing an exact time of arrival. When Josh arrived, he was prepared, clean, neat, orderly and with a professional, fully stocked service truck. Josh took time to " listen" to the specifics of my issue and was soon changing into his full suit of armor to fight these pesky yellow-jackets. Josh got up into the areas required without causing ANY damage and destroyed this nest of well over 300-500 yellow jackets. Josh showed no fear and took these pest on a SEAL TEAM 6... When done, Josh cleaned up everything and digitally handled all billing. Please note: billing was 1/2 of what was quoted me for the same work by two other local companies. They also did NOT try to upsell me on a quarterly home visit etc. This company did what they promised at the price I was quoted. In my humble opinion: Critter Ridders is the best at what they do in CNY. Paul Clapper, Syracuse, NY

From the owner: Guaranteed pest control solutions. Serving Syracuse and Central New York since 1930read more

I needed a rather large colony of yellow jackets dealt with last summer and Bee Spider Free was…read morerecommended by my sister in law. They were quick to call me back and came the next day. After 24 hours there were no more bees. Their pricing is a little higher than some but the service provided made the extra cost secondary. Glad to say the little buzzers are not back a year later.

ZERO STARS**Do NOT use*** This has been a full time job trying to get a quote from this business…read more That should have been my first red flag. I confirmed that I would like them to come spray my house and they said they couldn't tell me what day the next week they would come but they could take my credit card information and call me to schedule the next week (second red flag). I waited till Wednesday the next week and ended up having to call them again. She claims I wasn't confirmed for the service and that they couldn't come out for another week. She also stated she never took my credit card information. All false. The owner of the company is clueless and when asked about my credit card information continued to make up lies and then hang up the phone on me. My neighbor was trying to have this company do the same service and the exact same events happened with them. I will not be recommending this company to anyone.

I contacted this company 10:45am on Wednesday, September 16th of 2026 because I discovered a large…read morewasp nest inside the ceiling of my living room. I explained the situation to the guy on the phone (who works at a call center, not for the local Ehrlich branch) and he told me that they offer "guaranteed same day service" for $575. That seemed wildly steep, but I was basically forced to agree to it because their next available day would have been AT LEAST a week from the time of call. Can't say no to that...My wife is 9 months pregnant and we have a 2 year old. The guy assured me that someone would contact me and would be by TODAY BEFORE 5pm. Great. While we were waiting, the wasps created a large hole in the drywall and poured into the living room, quickly overrunning the house. At that point, I had to evacuate my very pregnant wife and 2 year old daughter and send them to her parent's house. Hours went by and there was no call from the local branch. I created an account on the website so that I could track the appointment and even called several times to confirm that a tech was coming out that day and that I had agreed to the same day service. Each time I was told that the tech had us on the list and would be reaching out soon. A couple more hours went by. It was nearing 4:30pm and still no call. It was getting later in the afternoon and I decided to start taking care of it myself to prevent even more damage being done to the house. I ran to the hardware store and purchased some wasp killer and then got to work. Despite getting stung twice, I ended up eliminating a good portion of the swarm, but I didn't cancel the service request because I needed help removing the nest from the ceiling so that my family could come back to the house. Fast forward to 7:30pm. Well past the 5PM cutoff. My family and I had made the decision to just stay the night at her parent's house. I FINALLY got a quick and informal call at a little after 7:30 where the tech said simply that he wasn't coming and that the local branch hadn't even dispatched techs to our area that day and that he'd "try and make it tomorrow" because he would be in the area. I informed him that the two hour late call was ridiculous and that my house had been overrun with wasps all day and that I had to evacuate my pregnant wife and 2 year old. All he said on the matter was "yeah, sorry. I'll try and be there at around 11am tomorrow" The guy DID end up showing up at around 11:30am. Late, but at least he showed up (hence me giving 2 stars instead of 1). He removed the nest and said that I had already taken care of most of it and then left. Today, I get the invoice in an email that my card (which you're REQUIRED to give in them in advance) had been charged for $584. Thats the "same day" rate. I didn't receive same day service. I barely received service. I called the number and after about 20 minutes, I got to talk to a real person and filed a complaint and stated that I didn't feel comfortable paying for things I didn't receive. The woman on the phone told me that she would be forwarding my complaint to their billing department and that someone would be reaching out to me in the next 30-60 minutes to follow up. Can you guess what happened next? In keeping with their brand, It's been several hours and there has been absolutely no follow up. If I don't hear back from anyone by tomorrow, I will be disputing the charge with my bank.

They are expensive, their customer service is terrible, and they don't follow through when they say…read morethat a service will be provided. Their communication is lacking except they send prompt bills.

Optimum took care of two problems for me. I recommend them for any bug problems you may have…read more I had a bed bug problem. I used a different company that charged me $270 for inspection. They were not able to find the source of the problem. Then, I reached out to the Optimum. They sent a technician within 5 days for a free-of-charge inspection. He was very knowledgeable and could find the source of the problem within 10 minutes. He also confirmed it was limited to one room. I needed help moving the furniture around, and the technician took care of it. The treatment provided by Optimum got rid of the bed bugs. I had a problem with spiderwebs everywhere and other outdoor bugs. I signed up for the outdoor treatment twice a year. The first one was done late fall, and so far, I don't see any bugs or spiderwebs.

From the owner: Optimum Pest Pros offers the Rochester, NY area pest control solutions that help keep your home and…read morebusiness pest free. Our residential pest plans are a great way to stay proactive for pests around your home seasonally and year round. We always advise and recommend our customers choose the plan that fits their concerns. Our commercial pest programs stand out amongst our competitors. We have over 10 years of experience working with restaurants, hotels, warehousing, multi-family housing, hospitals, schools/colleges, food processing, rental properties, and much more. We have the knowledge and equipment to meet all audit standards and provide professional control for standard pests and specialty service pests. Contact Optimum Pest Pros today.

Paid for the complete season. Started out great but the last two months has not worked. Called and…read morewas told they would get right back out. Here I am no service and mosquitos all over. This has hapeened twice now. Used a different provider until they quit doing our area this year. Wish I could go back to them. One time it did not work. Called and they came out the next day to respray.

Excellent service. Prompt and fast. Always gives a 24 hr. Notice before coming. No mosquitos, makes…read moreit a pleasure to be outside. No problems. Employees are pleasant and get the job done.

Bee issue, and they were making their way into the house. Andy came out the same day I called and…read moretook care of the problem toot-sweet. I'll be having him out again in the Spring for some other pesky critters too. excellent service. Expert service. The "Bees knees!"

Got stung 6 times yesterday by ground bees while cleaning out ground cover...Called Upstate Pest…read moreSolutions, and Andy responded immediately to spray and irradicate them! Always on time, pleasant, and professional. Does an awesome job!