I highly recommend Prestige Pest Solutions. They are professional, courteous, knowledgeable,…read moreforthright and take the time to explain all options. I called them for help with chipmunks that were burrowing next to the foundation of the house. Also options to remove/kill poison ivy. Their pricing is very competitive. DK

Excellent service with same-day arrival. Prestige was clear and transparent about the treatment…read moreprocess, what the spray would do, and when to expect the ant issue to be resolved. Their pricing was fair and accurate. They will definitely be my first call again if I need pest control services--I highly recommend them.

I prepaid for my bees, wasps and ants service for 2026, as of today they didn't complete the serve…read more cus did not return my calls . How can I get my refund for the service I paid for

Do not use Gannon pest control. They used to be good but no more. On March 5 2026, I paid to have…read morethem spray for ants this season. They said it was a promotion. They have not come yet, I have left SEVERAL messages on the phone and their "rock star" employees have not contacted me yet. I still do not know WHEN they are coming.

I hired Rossi Pest Control. Chris was knowledgeable, courteous and prompt. He took care of the…read moreproblem. The bugs are gone and have not come back. Best of all, his price was $100 less than the other companies I checked.

so far the traps he put has caught at least 6 that I know of & don't know about the ants yetread more

Having never called a similar type of company, I checked with three... This company was incredibly…read moreprofessional beginning with Ms. Jackie. She was fantastic and able to describe what her company could & would do to eradicate the nest of yellow-jackets& wasps that had taken up residence up inside of my soffit and roof rafters. Jackie quoted me a solid price for full service and did NOT try and upsell my situation. They could have responded as an emergency, but I declined and 1.5 days later Service Tech Josh arrived after calling me and providing an exact time of arrival. When Josh arrived, he was prepared, clean, neat, orderly and with a professional, fully stocked service truck. Josh took time to " listen" to the specifics of my issue and was soon changing into his full suit of armor to fight these pesky yellow-jackets. Josh got up into the areas required without causing ANY damage and destroyed this nest of well over 300-500 yellow jackets. Josh showed no fear and took these pest on a SEAL TEAM 6... When done, Josh cleaned up everything and digitally handled all billing. Please note: billing was 1/2 of what was quoted me for the same work by two other local companies. They also did NOT try to upsell me on a quarterly home visit etc. This company did what they promised at the price I was quoted. In my humble opinion: Critter Ridders is the best at what they do in CNY. Paul Clapper, Syracuse, NY

From the owner: Guaranteed pest control solutions. Serving Syracuse and Central New York since 1930read more

I needed a rather large colony of yellow jackets dealt with last summer and Bee Spider Free was…read morerecommended by my sister in law. They were quick to call me back and came the next day. After 24 hours there were no more bees. Their pricing is a little higher than some but the service provided made the extra cost secondary. Glad to say the little buzzers are not back a year later.

ZERO STARS**Do NOT use*** This has been a full time job trying to get a quote from this business…read more That should have been my first red flag. I confirmed that I would like them to come spray my house and they said they couldn't tell me what day the next week they would come but they could take my credit card information and call me to schedule the next week (second red flag). I waited till Wednesday the next week and ended up having to call them again. She claims I wasn't confirmed for the service and that they couldn't come out for another week. She also stated she never took my credit card information. All false. The owner of the company is clueless and when asked about my credit card information continued to make up lies and then hang up the phone on me. My neighbor was trying to have this company do the same service and the exact same events happened with them. I will not be recommending this company to anyone.

They are expensive, their customer service is terrible, and they don't follow through when they say…read morethat a service will be provided. Their communication is lacking except they send prompt bills.

Absolutely horrible customer service. We have been waiting for them to resolve a rodent issue since…read moreJuly, it is now the end of September. There seems to be no urgency or interest in resolving our issue as a Customer. We made a huge mistake in doing business with this organization. Totally and completely dissatisfied, and I hope noone else goes through what we are experiencing.

Optimum took care of two problems for me. I recommend them for any bug problems you may have…read more I had a bed bug problem. I used a different company that charged me $270 for inspection. They were not able to find the source of the problem. Then, I reached out to the Optimum. They sent a technician within 5 days for a free-of-charge inspection. He was very knowledgeable and could find the source of the problem within 10 minutes. He also confirmed it was limited to one room. I needed help moving the furniture around, and the technician took care of it. The treatment provided by Optimum got rid of the bed bugs. I had a problem with spiderwebs everywhere and other outdoor bugs. I signed up for the outdoor treatment twice a year. The first one was done late fall, and so far, I don't see any bugs or spiderwebs.

From the owner: Optimum Pest Pros offers the Rochester, NY area pest control solutions that help keep your home and…read morebusiness pest free. Our residential pest plans are a great way to stay proactive for pests around your home seasonally and year round. We always advise and recommend our customers choose the plan that fits their concerns. Our commercial pest programs stand out amongst our competitors. We have over 10 years of experience working with restaurants, hotels, warehousing, multi-family housing, hospitals, schools/colleges, food processing, rental properties, and much more. We have the knowledge and equipment to meet all audit standards and provide professional control for standard pests and specialty service pests. Contact Optimum Pest Pros today.

Paid for the complete season. Started out great but the last two months has not worked. Called and…read morewas told they would get right back out. Here I am no service and mosquitos all over. This has hapeened twice now. Used a different provider until they quit doing our area this year. Wish I could go back to them. One time it did not work. Called and they came out the next day to respray.

Excellent service. Prompt and fast. Always gives a 24 hr. Notice before coming. No mosquitos, makes…read moreit a pleasure to be outside. No problems. Employees are pleasant and get the job done.

Bee issue, and they were making their way into the house. Andy came out the same day I called and…read moretook care of the problem toot-sweet. I'll be having him out again in the Spring for some other pesky critters too. excellent service. Expert service. The "Bees knees!"

Got stung 6 times yesterday by ground bees while cleaning out ground cover...Called Upstate Pest…read moreSolutions, and Andy responded immediately to spray and irradicate them! Always on time, pleasant, and professional. Does an awesome job!