So grateful to be able to have local service where they provide you support and help you with your…read moremedications. Highly recommend using a LOCAL Pharmacy.

Awful, awful, awful. As a physical therapist, I have never had such issues in dealing with a…read moremedical supply company as I did with this company. I got the run-around so many times over many weeks trying to order medically necessary equipment for my patient. They pointed fingers at me, the patient's doctor, the insurance agency...every time it was a different story as to why they were taking so long. I personally called and faxed them the info they needed, and the next time they would say I never did. I spoke with the doctor who said the same. As for what they needed from the insurance company, it has taken days with all other companies, some even one day. With this company it was 6 weeks before I got what I needed for my patient. Finally, in flipping the bitch switch and demanding to speak with the head of the company I got what I needed. Never again will I use them. As a physical therapist of 12 years I have never had such problems with a company as I did with Bay State. When I mentioned them to a colleague, he too told me he had similar problems with them.

The guy who pick up call is always bad attitude and talking like yelling. Heavy accent and bad…read moreservice.

We cannot recommend this company enough--if you are considering getting a chair lift or getting…read moreyour chair serviced you should absolutely get a price from them. We've been customers for several years and they have always been responsive and arranged to come quickly, as they understand that many of their customers truly rely on the chairs. They are fairly priced and even have gently used and renovated chair systems that you can purchase reasonably. They also are very neat in their work and take the time to leave your home cleaner than when they came!

From the owner: Call us to evaluate your home/staircase for the best lift…read moreoptions for your needs. 603.893.1523 or email: service@galleryllc.com. Our quality trained staff installs Home Elevators, Stairlifts, and Vertical Platform Lifts. Stairlifts & Ramps of New England LLC has earned its positive reputation because we go out of our way to provide truly exceptional service to each of our customers. We understand that your needs can change last minute, and we’re ready to adapt our services quickly to ensure your success. Read on to learn more about what we can do for you. We want all of our customers to experience the impressive level of professionalism when working with Stairlifts & Ramps of New England LLC. All of our services, especially this one, exist to make your life easier and stress free. You can trust us to supply you with the best products, as well as top quality customer service.

I needed a stair lift removed. My aunt passed away and we are preparing to sell her home. I had…read morechecked with another company first, and they wanted to charge $325 to remove it, plus another $350 to dispose of it. That, to me, was ridiculous. I called Lifeway Mobility and spoke with Tabitha. She was pleasant and knowledgeable, and told me the fee to remove the stairlift would be $215. We scheduled a date and time. The technician, Luis, called me when he was on his way, he arrived promptly, was very nice and friendly, and had the stairlift out of the house in 15 minutes. I paid him, he emailed a receipt, and was on his way. I could not have asked for a better experience, and highly recommend Lifeway Mobility.

The initial advice and installation were top notch. They clearly know what they're doing with good…read moreproducts and good advice. Even the (independent) installer had good insights about how the products should be set up. On the other hand, my experience with getting adjustments post installation was far less satisfactory. The people who answered the phone seemed unfamiliar with the idea of maintenance and repair visits. On balance, I highly recommend this company.

Helpful and thorough. Have been going to them for some time now for service and the service is…read moregood.

Predatory sales tactics to a vulnerable minority group. Vehicles are overpriced given numerous…read moremechanical issues . They attempt gaslighting customers and managers do nothing to even try to make things right. 80,000 dollars for a wheelchair van that needs new engine, major electrical failure and structural damage. All of which is uncovered after a few months of owning. If this isn't taking advantage of a population of vulnerable people then not sure what is. The State of Massachusetts should investigate them. Perhaps Maura Healy can help.

I contacted this place to see what the price range was for electric wheelchairs. I was interested…read morein rentals but open to buying one. I left all my information on the contact site and waited for an email, text or call. Everyone is understaffed these days so I was waiting patiently. But I never heard anything back from them. I'm still researching chairs and I'm not eager to get one online with out seeing it first. However, I need a chair. I tried to give my money to the brick and mortar store but it was a total failure. When there are no more stores available, it will be because of situations like this. Obviously I can't rate how you'll be treated if you go there to shop. But most people I know that are actively looking are not capable of going because they don't have any chair and/or are home bound.

They are responsive and helpful. We've had 1 wheelchair repaired and purchased another. We've also…read morehad to have some minor repairs, which they took care of easily and quickly.