IF I COULD GIVE -1 MILLION STARS I WOULD.
This hotel is a fucking SHITSHOW!!! I reserved a room through Hotels.com and let them know that I would be checking in very late due to my late flight into the city. I specifically chose this hotel because they have 24-hour front desk service. I got confirmation emails from Hotels.com and the Teleport Hotel right up until my scheduled stay. I EVEN GOT AN EMAIL SAYING THEY CHARGED MY CREDIT CARD FOR THE ROOM. When I arrived at the hotel to check in around 12:30am, there was no one at the desk. I felt somewhat relieved by the couple waiting in line ahead of me. 15ish minutes later, the front desk employee finally showed up. He checked in the couple ahead of me. Without evening acknowledging my existence, he called his boss and started speaking in a different language but I heard my name come up. I had a bad feeling from this point on. I told the employee I was there to check in, and he then proceeded to help about 10 other guests with various problems regarding their rooms while ignoring me. When he ran out of people to help, he finally addressed me and stated that Hotels.com cancelled my booking. This seemed very fishy to me seeing as there was a music festival going on in the city and every hotel was nearly sold out when I had booked my room with them a month prior. I bet the Teleport Hotel saw an opportunity to double book my room hoping that I wouldn't show up, especially since he knew my name before I even told it to him but claimed to not have a reservation for me. I even showed him my reservation confirmations, including the charge on my card. The hotel employee then stated that he would call his boss back and see what he could do, insinuating that maybe there was a vacant room he could book for me. The employee then ran around for 30 minutes giving beers to all the other guests and offered several to me, probably hoping he could get me drunk enough to forget that I was now homeless for the night in a city I'd been to before. He "tried" calling his boss a few times, who never picked up. Finally, the employee pulled up a seat next to me (which was extremely creepy and unprofessional) and stated "I have no room for you. I understand your frustration, but this isn't my problem." wOw, gReAT cUsTOmEr SeRvICe. WHY WASTE MY TIME HINTING THAT YOU CAN HELP ME GET A ROOM WHEN YOUR HOTEL IS BOOKED FULL. THIS EMPLOYEE THEN PROCEEDED TO LAY DOWN PILLOWS ON A BENCH AND SAID "YOU CAN SLEEP HERE." At this point, I am so upset and tired as it is around 2am. My boyfriend tried calling the front desk several times to knock some sense into the guy. He ignored every single one of them except one in which he picked up, said "hello", and then quickly hung up. Thankfully, my boyfriend was able to get me the very last room at the Holiday Inn Express down the street using his platinum account so that I had a place to stay that night. I literally never, ever want to go back to Amsterdam after this horrible experience. I've never felt so grossed out and taken advantage of.
I filed a complaint with Hotels.com the following day, and they didn't want to honor my request for a refund at first because they claimed they did not cancel my reservation and that TELEPORT HOTEL MARKED ME AS A NO SHOW THE DAY AFTER MY RESERVATION. What a scam!!!! After talking with Hotels.com's customer service line for a few hours and providing proof that I had to book a room down the street, they are now processing my refund.
Words of advice, STAY FAR AWAY FROM TELEPORT HOTEL. read more