The slow way... See the country and enjoy s slower less stressful pace of travel…read more No standing in line to be body scanned. No standing in line to have to remove everything on your body. This is the way travel should be. It's a slower pace and yes sometimes it runs behind but most of the time not. The Southwest Chief is a great way to see America. Do yourself a favor try the train next time you travel. 00039

Very clean station. Could use some more seating tho as it was a little crammed…read more Charging ports in chairs as well as vending machines if you need a snack or drink. Staff were extremely helpful with questions regarding parking; parking was extremely easy and convenient. You park in the garage connected to the station and pay with an app on your phone which is very easy to use. Overall a good station!

Beautiful station with tons of seating and very clean. The old Amtrak station was tight and dingy…read morelooking. This station has TV's and electronic monitors that show the train status. It's also a bus station for the city buses as well as the longer haul buses. The location is great for ISU and Weslyan students and includes a Subway to get a sandwich or beverage. It's a HUGE improvement.

Fast, efficient service. On time schedule, and very accommodating to/from airport. Marianne was…read morepleasant.

Loved shuttle service. Marianne was Amazing. Knowledge, friendly, prompt. This was our first time…read moreusing airport shuttle service, I will Always use Marianne Fulmer.

On Wednesday, December 17, 2025, I boarded the Southwest Chief in Galesburg, IL, heading to…read moreAlbuquerque to see my kids, grandkids, and great-grandkids. This would be my second round-trip on the Southwest Chief. It was a stressless trip, thanks to the amazing, friendly, and helpful Amtrak employees. What makes the trip even more of an experience is that Galesburg, IL, is the perfect place to explore. Within walking distance is the picturesque downtown district with quality restaurants, quaint gift shops, and an independent bookstore. Take time to explore!

Everything went as planned fast performance and peaceful surroundings I enjoyed it everything that…read morewent well with my time there

Even through the train was 20min late me and my wife Brie and our two children had an amazing…read moreexperience, because of the patriotic atmosphere coupled well with the train museum's rustic and informational nature allowed for my family trip to kick off strong. My only recommendation is for them to extend the porch roof for if it rains

Twice we made reservations to go to the airport and they never showed up!!!!!!!!!!! It almost made…read moreus miss our flights until a friend gave us the needed ride!!!!L!!L!!

Super friendly and professional!! Employee-Treshawn goes above and beyond to help you and make you…read morefeel at ease.

We purchased business class tickets for my husband, myself, and our two young children for our…read morerecent Amtrak trip. We arrived 40 minutes early to ensure we could sit together as a family. However, once we boarded, there were no available seats for four together except for the table seating in coach. When I explained to the attendant that I was not comfortable with my 7-year-old sitting next to a stranger, he refused to let us sit there, even though it was empty at the time. His response was dismissive "I'll let you figure it out" before walking away and later giving that exact table to four passengers who boarded after us. This was not the level of service we expected in business class. The lack of empathy and unwillingness to accommodate a family with small children especially after arriving early and paying for upgraded seats was extremely disappointing. Amtrak should ensure attendants are trained to prioritize safety, comfort, and reasonable seating accommodations for families.

Amtrak pretty much has no rules or policies to make it a comfortable trip traveling as a family. If…read moreyou're a single rider I'd imagine it's simple because you just need 1 seat. You have single riders and double riders taking up the 4 seat sections and kids all scattered throughout the train. Someday Amtrak will come to the 21st century and upgrade their website so you can choose your seats according to how many passengers you have. Don't travel as a family on here because you will be stressed and disappointed at the customer service. Also they don't regulate the snacks. People come on and fill their whole backpacks up as soon as the workers are out of site. For being federally owned it's a joke of a company.

I purchased a ticket from Peoria for a trip from ORD to ISR on June 8, 12:30. My flight arrived…read moreearlier (scheduled for 10:15 but arrived at 10:00). I went to the bus terminal on 10:20 and the driver told me that I needed to pay $20 transfer fee. There were plenty of available seats on the bus so I called Peoria customer service. They told me that it was too late to transfer through them so I had to pay the $20 fee to the driver. I rode on Peoria twice before and remember seeing people with tickets on a different time board on buses. My bus from ISR to ORD was delayed for almost an hour -- after driving 30 minutes, the driver drove us back and asked us to switch to another bus. Luckily I did not miss my flight but Peoria did not offer monetary compensation for their delay. My experience shows that Peoria cares little about their customers.

The bus (208) was clean and comfortable. Our driver, Aaron, was very personable and maneuvered…read moresmoothly through Nashville traffic. Thank you so much, Mr. Aaron!!