NTI did all that they promised. My family rode from Great Falls International Airport to the…read moreCanadian Border. 1st Class, and No cost? Are you kidding me? No all of that and a friendly staff!! Thank you NTI

BEWARE of FALSE CHARGES!!! We stayed here on 9/13 and thought we were pleased with our short stay…read morefor the most part, even expressing so in an email, until just now noticing that we were charged $250 for smoking in a room!! This accusation & charge is simply ABSURD!! We were on 1st floor just a mere few doors from the end exit doors. Under NO CIRCUMSTANCES did any smoking occur anywhere in that room, nor have we ever been accused of such. I am curious if others have experienced false charges like this. BEWARE of false charges. The manager, Katie, does not exhibit the same warm characteristics of the night staff we dealt with in our late night check in. I am appalled at the accusation & will be promptly disputing the fraud charge on our credit card. Note: the beds are amazing, hands down. The sink would not drain though and there was a lingering pet odor they used Ozium spray to mask. Bathroom was very small for shower/stool area. Train tracks nearby is a minus also.

Changed my view of a super 8. Was super clean and pet friendly!!…read more Breakfast was slim and not a whole lot the town offers. ..........

Such a lovely hotel. Updated, whistle clean rooms. Refrigerator and microwave in room. Staff are…read morehelpful, knowledgeable, delightful. Quiet. If you need to get off the road to sleep, you can do that here. At the bottom of the hill is a kind of truck driver store. Lots of driving paraphernalia in case you need it. (I was grateful they had phone chargers after mine gave out.) In Shelby proper there's a nice Albertson's grocery store. Staff here also recommended a Dollar Store in the other direction. Great place to stay. Would return any time. (Cookies at the front desk. Excellent touch.)

BEWARE! If you have an issue that is their fault, there is no refund. We were given a site in the…read moreRV park their manage that didn't have water, which we only found out after we had unhooked and set up. After 12 hours of travel we didn't want to pack everything up again, pull in the slides and re-hook the fifth wheel (I'm sure fellow trailer owners will agree). We asked for a partial refund and was told he would check. We never heard back and had to follow up again in the AM and were told NO. Had we known they wouldn't even do a partial refund after their mistake, we would have moved. So sad to see a company no make right THEIR mistake. They have lost our business the few times a year we come through!

Best Best Western we have stayed in so far. Very clean and well maintained. Staff was very friendly…read moreand made sure guests had what they needed. Breakfast was very good and they had actual bacon! None of that fake fatty sausages stuff other places try to serve as breakfast. The computers might need some TLC, it was quite the pain doing simple things on them. A security window would pop up every.single.time the page changed.

My brother booked a non-refundable room for about $30 less than the refundable room, for the night…read moreof July 11, 2026. He would be returning from a 60th year class reunion at Glasgow, MT. On July 2nd he had a medical emergency and was Air Evacuated from Moscow, ID to Sacred Heart Medical Center in Spokane, WA. for a brain bleed. The following day he had brain surgery to relieve the blood pressure on his brain. He was released on July 6th and I drove him home to recover. He was under Doctors orders to not travel for a bit, after getting home. I called and cancelled 2 of the 3 hotel bookings he had made for his reunion trip. I called the BW Shelby Inn but the manager refused a refund because it was a non- refundable booking and that was their hotel policy. I talked to the Best Western Corporation and they just passed along the hotels decision to not refund the paid amount, and did nothing beyond that to help solve the issue. They did tell me that it should be booked as a refundable booking next time, and it would eliminate this kind of issue. To me, this additional dollar amount, for a refundable room is a bogus way to extort additional money from people. I was greatly disappointed since this was a medical issue that we had no control over, and not just cancelling for no reason, or changing plans. You can be sure that my total family will never plan to stay at the BW Shelby Inn & Suites location in the future. I'm also not pleased with Best Western's overall response to this, and lack of customer support.

I like this place even though it's a bit odd…read more The room was small, but it did the job. I could touch the popcorn ceiling in my bare feet without standing on tip-toes to do it and I'm just 5'10". There's a phone in the room that looks like one I remember from a 1970's episode of Baretta. The bathroom is in the closet. Or is it vice-versa? Anyway, the woman at the check-in desk was quite nice and showed us quite a large array of DVD's we could watch for free and just leave them in the room. Definitely different. Decent location near Amtrak, especially considering this is a town with no taxi service, so you have to schlep your luggage everywhere once you get off the train unless you know Bob.

I would definitely have to say that this motel was a very nice, clean place and was very…read moreprofessionally run. It has a neat retro look and it kinda inspired me to come back to Shelby just to stay another night. You can tell by the ambiance that the owners really care about providing the best service and I do venture to say that I have never had a much more restful and fulfilling experience at a motel. I stayed the night at this motel while waiting for the Amtrak the next day.

It is now called Crossroads. It was ok. Pillows were very small and there was just one. When…read morechecking in I would ask for more pillows. Will probably not stay there again.

BEWARE! If you have an issue that is their fault, there is no refund. We were given a site that…read moredidn't have water, which we only found out after we had unhooked and set up. After 12 hours of travel we didn't want to pack everything up again, pull in the slides and re-hook the fifth wheel (I'm sure fellow trailer owners will agree). We asked for a partial refund and was told he would check. We never heard back and had to follow up again in the AM and were told NO. Had we known they wouldn't even do a partial refund after their mistake, we would have moved. So sad to see a company no make right THEIR mistake. They have lost our business the few times a year we come through!

The staff is super friendly and helpful. Bathrooms and showers are very well kept and warm, which…read moreis important this time of year! Able to use the pool at the comfort inn (right beside the RV park) which is a cool added touch.

Great hotel, very friendly and accommodating staff. We appreciated the kind hospitality after a lot…read moreof hours on the road. Thanks!

This hotel is just gross. If Wyndham will put their name on this hotel, their name means nothing…read moreabout quality or cleanliness. The carpets are stained, the hotel entry is cluttered and grungy, our room smelled weird, and there was pee on the toilet seat in our room...before we ever used the toilet. That means they didn't clean our room's toilet and if they didn't clean the toilet, what else did they neglect? Fortunately, I carry clorox wipes when I travel and I personally wiped down all the surfaces in our room. Oh, and I also found a glue trap under the bed against the wall. I have NEVER stayed in a hotel that had glue traps in the room! Why do they need glue traps?? Mice or bugs, but either way it's unsettling. I understand that all hotels must use pest control, but using glue traps in the room is tacky and disgusting. We felt so gross staying here and absolutely hated it. Unfortunately, it's the nicest hotel in Cut Bank. That's not saying much. Also, the walls are very thin. You can hear everything going on in the hallway and adjacent rooms. I was up until 3 am because of an adjoining room's occupant going in and out of their room all night and allowing the door to slam. We only stayed here because it was close to Glacier National Park. The only thing that got me through this stay was knowing I had a very nice room in Kalispell for the next leg of our trip.