My brother booked a non-refundable room for about $30 less than the refundable room, for the night…read moreof July 11, 2026. He would be returning from a 60th year class reunion at Glasgow, MT. On July 2nd he had a medical emergency and was Air Evacuated from Moscow, ID to Sacred Heart Medical Center in Spokane, WA. for a brain bleed. The following day he had brain surgery to relieve the blood pressure on his brain. He was released on July 6th and I drove him home to recover. He was under Doctors orders to not travel for a bit, after getting home. I called and cancelled 2 of the 3 hotel bookings he had made for his reunion trip. I called the BW Shelby Inn but the manager refused a refund because it was a non- refundable booking and that was their hotel policy. I talked to the Best Western Corporation and they just passed along the hotels decision to not refund the paid amount, and did nothing beyond that to help solve the issue. They did tell me that it should be booked as a refundable booking next time, and it would eliminate this kind of issue. To me, this additional dollar amount, for a refundable room is a bogus way to extort additional money from people. I was greatly disappointed since this was a medical issue that we had no control over, and not just cancelling for no reason, or changing plans. You can be sure that my total family will never plan to stay at the BW Shelby Inn & Suites location in the future. I'm also not pleased with Best Western's overall response to this, and lack of customer support.

Perfect for an overnight stay between Goacier National Park and the Great Falls airport. Really…read morenice front desk receptionists, clean pool and hot tub, and a good hot breakfast with very helpful attendants. The parking lot is a bit rough, but that's not a big deal.

If you want a clean, quiet no frills place to stay at a great price…read more This is it. We checked in and was pleasantly surprised at the cleanliness and homey feeling the room provided. Unit appears to be recently updated with paint and new fixtures. Our unit had a full kitchen and a separate bedroom also. This is what the mom and pop motels strive for, comfort without the bs. We will come back for sure. The view of the mountains and wildlife are added luxuries that no fancy big name can supply. Thank you to the proprietors for reminding me that comfort and beauty do not need to come with a large dollar sign.

This was a wonderful little hotel in a quiet little town. Great place to stay with a darling cafe…read morejust 600 feet away. Bed was comfortable, full kitchen, clean, spacious. I intended to stay in my car as I was just headed home from west glacier. However I decided to reached out to see what the rate was and I couldn't possibly sleep in my car with the rate being so reasonable. I am so glad I decided to stay there, I will certainly be back!

Wonderful spot. Comfortable and relaxing Carol (the owner)…read moreis wonderful and very helpful

Felt like home the first night we stopped. Clean and friendly. Cabins tents rv parking. Laundry…read more Close to town. Close to great playground.

NTI did all that they promised. My family rode from Great Falls International Airport to the…read moreCanadian Border. 1st Class, and No cost? Are you kidding me? No all of that and a friendly staff!! Thank you NTI

This RV park is run by the kindest people ever! We hade 4 vehicles running from Alaska to Texas and…read moremy rig broke down on the Canadian side of the border. We got towed across into Shelby Montana and pulled in around 1:00 AM. To our surprise we were greeted and shown our spots. They helped us with our laundry and keep their restrooms/showers very clean. Come camp here!

From the incredibly helpful and friendly owners to the views and amenities, this IS the place to…read morestay!! I could write an entire review just raving about how clean and nice the bathrooms were. The shower head, temperature, and water pressure rival a 5 star hotel shower. The park was quiet, clean, and had everything we needed for our stay. Great cell service and free WiFi. Close to a paved trail and town for supplies. Highly highly recommend staying here.

BEWARE of FALSE CHARGES!!! We stayed here on 9/13 and thought we were pleased with our short stay…read morefor the most part, even expressing so in an email, until just now noticing that we were charged $250 for smoking in a room!! This accusation & charge is simply ABSURD!! We were on 1st floor just a mere few doors from the end exit doors. Under NO CIRCUMSTANCES did any smoking occur anywhere in that room, nor have we ever been accused of such. I am curious if others have experienced false charges like this. BEWARE of false charges. The manager, Katie, does not exhibit the same warm characteristics of the night staff we dealt with in our late night check in. I am appalled at the accusation & will be promptly disputing the fraud charge on our credit card. Note: the beds are amazing, hands down. The sink would not drain though and there was a lingering pet odor they used Ozium spray to mask. Bathroom was very small for shower/stool area. Train tracks nearby is a minus also.

Changed my view of a super 8. Was super clean and pet friendly!!…read more Breakfast was slim and not a whole lot the town offers. ..........

Really nice and clean. Super comfy beds. Great place to get a good nights rest. Waffles for…read morebreakfast!

The people working at the Comfort Inn were friendly and helpful. For dinner, one of them…read morerecommended Coyote Lanes, the local bowling alley, as "the best place in town." Sadly, he did not warn us about the speed trap that the local sheriff maintains to nick tourists for the impoverished town's coffers. Although I was not speeding (as shown in the attached dash cam video and scrfeenshot), the sheriff ruined our night in Shelby. We travel this route often, and have never been stopped for a traffic violation. We plan to never return to Shelby, and we will let our friends and social media contacts know about this grift.

I would definitely have to say that this motel was a very nice, clean place and was very…read moreprofessionally run. It has a neat retro look and it kinda inspired me to come back to Shelby just to stay another night. You can tell by the ambiance that the owners really care about providing the best service and I do venture to say that I have never had a much more restful and fulfilling experience at a motel. I stayed the night at this motel while waiting for the Amtrak the next day.

It is now called Crossroads. It was ok. Pillows were very small and there was just one. When…read morechecking in I would ask for more pillows. Will probably not stay there again.