Cleanest and friendliest UPS store experience within a 10 mile radius. Glad I looked up by zip…read moreversus going to the location of habit. Staff of 3 young ladies were very nice, friendly, attentive and fast. If in need of a notary they offer it as a service outside of shipping/returns.

This location accepts Amazon returns; however, the older lady who works at this location is…read moreextremely rude when Amazon customers show up with returns. She gives everybody a bombastic side eye. She will not greet you or say "thank you." God bless the younger workers at this location because they are very nice and generally helpful. I started going to Staples for my returns after running into this rude, disgruntled employee.

By far the least helpful UPS I've ever been to…read more Employees only telling you no they don't tell you solutions or how to get stuff done There is no bang for your buck. Everything is overpriced and they jab you with add-on charges for everything. Don't try to ship anything ground as they tried to refuse all service as possible with drop off labels. They only really want their overpriced shipping, which is more than retail price. Go to anyone of the online shipping providers and plug in your size speed and weight of package and arrange for a pick up from your house even with a pick up fee. You'll be much happier than dealing with this investor group that's only interested in profits

I heard nightmares about how this store rips you, now I can confirm it. They charged me $6.52 for…read morea small.plastic envelope to send back a return. They probably had $.40 in it at the most. I belive they should make a profit, but this is just taking advantage of the community. ​​

Came here to get a photo printed out for my upcoming baby shower. I found the customer service to…read morebe less than stellar. The staff was not very helpful when operating the computer or copy machine. This caused me to stay longer than intended trying to figure everything out which was an inconvenience. While my photo came out nicely, I would probably not go back to this location.

Mohammad, the manager, went above and beyond to help me retrieve a receipt in the system. Wonderful…read morecustomer service. Thank you so much for your help!

This store is located inside the Ace Hardware so don't be confused. I had 5 Amazon returns and the…read moreyoung lady behind the counter patiently waited for me to pull it up on my phone. I was in and out in less that 5 minutes. This will always be my go to for the friendly faces and good service.

If you're in College Park in the Old National Hwy area and need to drop off an Amazon package and…read moreyour Google maps takes you to a shopping plaza and tells you, you have arrived, you probably have. I drove around the entire shopping plaza twice trying to locate this UPS store and couldn't find it, then I look up and see the smaller store sign under Ace hardware. Yup, that is right, this UPS store is located inside of Ace hardware. When I went in there was no wait and I was greeted by a kind young man, he was on the phone and ended the call to help me. He was also patient as I pulled up each barcode on my phone, I had a total of 3 packages to return.

Ebrima was an amazing help today... Almost like a personal shopper. Customer service like that…read morewill earn my praise always! Keep it up WF!

I ordered several salads and desserts for pickup, and everything was…read more good, my guest complimented me on my selections.

I have had a mailbox at this UPS location for nearly 20yrs. Today I closed it due to Kirsten…read more(unsightly brunette with glasses) sabotaging my incoming mail/packages. Over the years, I have had a few unpleasant exchanges with her over my mail/packages and today was the last straw. Well, I was expecting a package from Canada which was due to arrive on Feb 4/26. The items were for my brother's funeral so when I received an email from these people that my package had arrived, I swung by to pick it up. It was not the correct package so I tracked the package on my phone and saw that it was refused by the receiver (UPS @ 2451 Cumberland). I explained to her that the package coming in from Canada may require a custom fee. She (Kirsten) admitted that earlier in the day she refused a package because they didn't have any cash on hand however, she didn't bother to look at the name of the receiver or inquire what the cost was. I found that rather odd and off putting but didn't bother to question her further. She suggested I call the 1-800. I got in my car and did just that. The cost was $44.99. I immediately called back the store and spoke to Kirsten's dad (older man). I asked him how they would handle packages that required Custom Fees/COD. Her Dad explained that their 'protocol' for packages requiring Custom Fees or COD are: They would call the customer (myself) and confirm whether I wanted them to accept and pay for it on my behalf and then I would in turn reimburse them. My package was redeliverd on Feb 6/26. I went in to pick it up and asked the dad for clarification on why his daughter (Kirsten), would refuse a package without looking at the name and wouldn't even bother to follow 'protocol' given the fact that, yes, I've been a customer for nearly 20yrs. He staunchly defended her saying that maybe my name was not on the package, that I should have given them a heads up about the custom fees and blah blah blah. Sir, I just spoke to you a couple days ago about your protocol!!! None of this sat well with me so I returned by mailbox key and demanded a refund on my mailbox. The only thing consistent in this place is POOR, UNFRIENDLY, SURLY CUSTOMER SERVICE!!!!

Dante, one of the service reps always has a smile on his face no whether whether it's the beginning…read moreof the day or the end of the day when you know a lot has gone on before hand, especially during Christmas time where everyone's shipping and have little time to be polite! Dante is always friendly and always so accurate in knowing exactly what my needs are and how to meet them! The rest of the crew is great as well! It's always a fast in and out because they're so efficient! I am really sad when I have to go to other UPS stores and deal with poor service and poor attitudes. These people really rock as far as knowing how to please a customer. UPS store is to the left of the cleaners and to right of the Publix grocery store I will continue to come here as long as I can.

Made an online pick up purchase. When I arrived to pick up I went to the order pick up line at…read morecustomer service. The lady behind the counter clapped at me that I had to stand in regular line. She proceeded to point at the holiday retail line that was to the back of the store. I questioned her, she once again barked at me and told me to complain to the manager. I asked clearly "what's the point of online purchase advertising that literally advertises skip the line?" The manager came over and also told me I had to go wait in the line. I walked out and called kohls and cancelled my order. I received an email that my order was cancelled. The following day I received an email "order was picked up". And I never got a refund. I had to once again call. I have a hunch employees often mark items as "picked up" when they have been there too long. And help themselves. Everything about this experience was dirty.

I don't like this location because they're always super disorganized and the staff aren't friendly…read moreat all. They also don't have as many brand selections as other locations which is a deterrence. For example, I buy my kids Nike sets at Kohl's and they don't carry it at this location. I would recommend going further and checking the Hiram one out. Coming here would be a waste of time

Came to return an Amazon package and Felicia was so kind and helpful! Was in and out and she made…read moresure my package was tapped and labeled.

Clean environment! Exceptional service, the young man behind the counter. I showed me how to use…read morethe new kiosk, but was willing to accept me behind the counter as well. easy- completely surprised. I definitely will use this location again.

Meh, small neighborhood store with limited inventory on this Sunday. No fresh fish at all, produce…read moresection empty too. Not worth the time to park in the garage and walk up into the store.

This Whole Foods (Midtown 14th) is ALWAYS out of something at the salad bar. Every.Single. Time !…read moreThen when you ask to restock it, you're left with an attitude or they just plain lie to you and say they are out. Every time I go to the Whole Foods at the Avalon it's always fully stocked and I never have to wait. The midtown locations needs to take some notes from the Alpharetta location!

Such an asset to the neighborhood! they offer notary, and are so convenient for dropping off Amazon…read morereturns. the store is always well-kept and clean, with friendly folks at the counter. I would love to see them expand their retail offerings with more supplies, but I understand space is limited.

I went to this location to get a mailbox and received excellent service from JJ, the manager. He…read moretook the time to explain everything, answer my questions, and show me the box. I noticed that although he had a line of customers he wasn't' rushing through the transaction, he was present and focused on what he was doing while still acknowledging the customers waiting. I appreciated the great service! This location is in the same plaza as Trader Joes and with the new nail salon, and breakfast spot there is very limited parking. There are a few spots directly in front of the UPS store that are marked for 10 minutes, if you're planning on coming in and out this is probably the best place to park if the lot is full.   I called a few UPS stores and I noticed that they each have different requirements. One place did month to month but didn't have personal mailboxes, it was held behind the desk, another required at least 6 months, and this one required at least 3 months. It's a pretty convenient location so I decided to select this store for my temporary mailbox. You receive an update when you have mail, and you have a key so you can come after hours. You can also have packages delivered here.   To get the mailbox I needed to provide two forms of ID, I couldn't' used a credit card so I used my medical card and DL. The total was $136 for 3 months.