I started my policy with Direct Auto Insurance on November 27, 2025. My sister's debit card was…read moreinitially used to start the policy because she helped me set everything up. Shortly after the policy began, I contacted the company and specifically requested that her card be removed from the account and that autopay be turned off. Since November, I have been repeatedly assured -- in November, December, January, and again in February -- that the card was no longer on file and that it was not set up for autopay. Despite these repeated assurances, my sister's card has continued to be charged every single month. These charges have caused serious financial hardship for my sister. She has experienced overdraft fees, her account has gone into the negative multiple times, and it has even been at risk of being frozen. Beyond the financial damage, this situation has created significant tension between us because she believed I had not actually removed her card -- even though I made multiple calls requesting exactly that. Every month, we have had to contact the company and the bank to request reversals and fix the issue. On March 2, I called again and asked whether they could accommodate me in any way given that this has been an ongoing billing error on their end. Instead of acknowledging the repeated mistake, the representative was dismissive. She told me that I "don't need to worry about it," that it was "in the past," and that no accommodation would be made -- even though the charges are still continuing. Being told not to worry about unauthorized recurring charges -- after months of the same issue -- is extremely concerning and unprofessional. I have informed the company that I will be paying my remaining balance, canceling my policy, and filing a complaint with the Better Business Bureau. This experience has been stressful, financially damaging, and very disappointing. I strongly encourage the company to improve its billing practices, properly remove payment information when requested, and take accountability when errors repeatedly occur Sincerely a upset customer Kanisha R

This company seemed great and the affordability was even better. I'm giving low stars because the…read moreauto pay system was not working at all. My husband set up auto pay multiple separate times over and over. The first payment went through, and he set up autopay. He autopays everything or else he forgets. Next month comes and he assumes we have car insurance. Luckily no accidents because the autopay failed us and was nonfunctional. He received a text saying he was past due and needed to make a payment. He thought maybe he did the auto pay incorrect and so he set up autopay again and he made the 2nd monthly payment late. Then the 3rd month rolls by and the same exact thing happens again!!!!!! He gets the text. He told me about this crappy software for the autopay. I told him to call but he is very hands on and always available for his job and other ventures he has. He should not have to even call and tell a company that the autopay is inoperable and it's making him late every month. He probably received multiple fees every single time too but he didn't tell me. Sounds like a sketchy setup if late fees are added. Anyways.. soon enough I got into a minor traffic accident with a construction company. I did no damage to the other truck, Im the one who got a small tear in the plastic on my suv. They were behind me and I honestly didn't see or know how it happened, but I'm assuming they were close to me when I was getting over in their lane and I didn't see them maybe? I honestly didn't think I was at fault and the worker never even said what he experienced. He stayed quiet and would only say he needed to call his manager. I texted hubby for car insurance info because I just got a new phone and didn't have the info. He sends me a screenshot of it. The construction manager said they had to call the cops to make a report of the traffic accident, fine by me. I give the cop my phone to show proof of insurance. Every thing is good. The next day or 2nd day I call our insurance and was given an email to send the accident photos too. I took many pics. I sent the photos to the email requested. Then the next day or so I did not get any email reply at all. I call direct auto self and inquire about the whole incident as a whole. The person just wanted to transfer me to someone else. This man I was transferred to was nice but what he told me was weird. He said we did not have car insurance at the time of my accident And my husband paid it after I got into the accident. Which I confirmed with my husband. But I did tell the guy that it was an ongoing issue of the auto pay system malfunctioning and it doesn't work at all. It's not the first time my husband has had to pay the insurance After he was reminded once!!!!! IF the direct auto pay system worked we would've been covered. It's insane timing and it makes us look bad 100% but that it far from the actual truth. That was my first Ever accident in my life. I had my baby with me. I didn't plan anything. I'm a mom of 4. The man I was transferred to told me because of the false claims we made Direct Auto are not covering the accident, the accident was my fault, and they are dropping us indefinitely. It was a huge error on their part. This should have never been an issue. I wonder if others have autopay error with direct auto??????? It's not only us. It's a shame on them. This happened in November 2025. The construction company told me no harm done and that they were not making any claims with their insurance and they're not faulting me at all for the accident. I wish I would've never even called direct auto to make the claim. The guy told me now I have an accident on my file because of it. And to top that off direct auto tried to get n extra payment out of us even though he paid NOVEMBER. Even though we weren't covered past October!!!!!! They never tried getting it anymore after their first request call because they know they're wrong. So I DO NOT RECOMMEND DIRECT AUTO INSURANCE AT ALL.

I want to say that both Jessica And Gregory Hill helped me through all my auto insurance needs and…read moreI highly recommend Direct Auto for their great customer service and auto rates. Keep up the great work!!!

When I first moved to Nc 5 years ago I had direct auto and left months later because price…read moreincrease. I was going to the office on Avent ferry rd In Raleigh and customer services was amazing . Fast forward 4 years today I'm back with direct auto because it cheaper with adding my child who is a first time driver . I set up my policy with Juliet a year ago who was amazing plus customer service friendly. she responded to emails returned my phone calls in a timely matter. Something happened and my policy was canceled I called Juliet to asked why but she was on vacation so the young lady who picked up the phone Theo was her name was just as nasty as she can be made me feel like why am I giving this company my money . She couldn't explain nothing sounded like she didn't even want to help me kept putting me on hold coming back laughing apologizing saying she was looking I got so feed up because I wasn't getting the help I needed I just stated to her I will wait to Juliet comes back she said ok have a good day and hung up on me that made me feel like she wasn't even trying to help anyway i emailed Juliet she called back 2 day later after her vacation and got me set with no problem I now referred my sister and 2 co workers. so today my really good friend needed insurance for her car I referred her to Juliet. when she called they say she no longer with company What a bummer but the girl who answered was so rude to her than stated Juliet is no longer with the company I'm talking over all her clients and rushed her off the phone I asked who was it and long and behold she said Thea/Theo she said I don't want that company thank you but no thank you

Diana at Allstate Insurance in Holly Springs has been an angel to me! She has been so patient and…read morekind. She helped me change from a higher paying home owners insurance and car insurance policy to lower cost plans with even more benefits. I highly recommend Allstate Insurance in Holly Springs and be sure to ask for Diana.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Customer service is a priority at our agency in Holly Springs, and we understand the need to help insure what matters most to customers.

Tushar Barot, owner and agent is a first class professional when it comes to insurance. We have…read moremoved all of our insurance needs to him because we were so impressed. He found us the highest level of coverage for the most competitive price in every category of insurance whether it was home, auto, business or umbrella. We highly recommend his services and are thankful for his help. He made the process of changing so many policies seamless and we are pleased with his results!

From the owner: insurance home /auto / life/ heath/ business / umbrella/ personal article policy / boat /…read more recreational vehicle / motor cycle

I have used them for over 20 years and they never disappoint. They have always been so helpful and…read moretry to find me the best policies when possible.

From the owner: Simpson Insurance Agency, Inc is an Independent Agency located in Cary, NC and offers a full line…read moreof insurance products including but not limited to Home Insurance, Auto Insurance, Business Insurance, Bonds and Life Insurance.

Great service on my insurance why go anywhere else moved down here over 7 years ago and I was lucky…read moreto pick John Tudor State Farm for my auto & rental Ray Coppola

I can't say enough great things about John Tudor State Farm, especially my agent, Ryan Livengood…read more After constant issues with NCFB, Ryan came in flying to address all my insurance needs. He bundled my home and auto policies with very competitive rates and comprehensive coverage. Ryan went above and beyond--patiently listening to my frustrations with my previous provider and even guiding me on resolving some of those lingering issues. I truly feel like I have my own dedicated team making me feel like a VIP. Highly recommend!

We've been with Tim Farless for a couple of decades. Just an excellent group to work with. Today,…read moreDecember 23, 2022, RIGHT BEFORE CHRISTMAS, we called for a last minute need that involved transferring a renter's insurance policy for our daughter moving 12/27, and Dori was so very helpful. She contacted the apartment complex to verify their requirements for a policy, wrote up the new policy, and then emailed/mailed it to the complex, to us, and to our daughter. Excellent. Excellent. Excellent.

I have always depended on the professional time and attention the staff has always given me when…read moreI've called about various question's I might have about my account.

Have been doing business with Ashli and the team here for several years. They always check in…read morearound renewal time with an update on our current coverage and if there are opportunities to do better. This year they were able to secure better coverage at a lower price for a top tier insurance provider. So glad I switched to them from the big brand names. We've had to (unfortunately) file claims over the years and have had nothing but success. Thanks Ashli and team!

I have been using Schramm Tingen for several years and found they are one of the best family run…read moreinsurance agencies around. Brandon consistently works to find the best coverage for me and my family. Would absolutely recommend them over the gecko or Flo!