Fabulous staff, committed to personalized and exceptional service. State Farm places value on their…read morecustomers, and provides thorough coverage for peace of mind.

Ms. Waldrop's office did an exceptional job helping us understand our insurance needs. She was…read moreable to help save us money and offer us better services. Highly recommended.

Woomer is the best Insurance Co. by far and I have had State Farm and Nationwide. I would never…read morechange again. Lindy is the best. Even when I may be stressing about something she always calms me down. The customer service is second to none. I would recommend them to anyone. We have our home and auto policy with them and could not be happier. Keep up the good work Lindy, you are the best. And can I also say the have great rates too !!!!! Cathy King Apex, NC

Woomer Insurance handles both my business and personal insurance needs. They are very…read moreknowledgeable and very professional. They answer all my questions with a friendly attitude. Great Service and a great staff!

Mike Petilli of Apex-Cary Insurance Agency has been wonderful to work with. We have ALL of our…read moreInsurance with him. He is like family to us. We trust him and recommend him to everyone we know.

Mike Petilli is a trusted professional with the local knowledge we need our clients to receive when…read morepurchasing Homeowners and Car insurance. We always count on Mike to consult us on insurance situations and his accessibility is unmatched in this industry.

I have used them for over 20 years and they never disappoint. They have always been so helpful and…read moretry to find me the best policies when possible.

From the owner: Simpson Insurance Agency, Inc is an Independent Agency located in Cary, NC and offers a full line…read moreof insurance products including but not limited to Home Insurance, Auto Insurance, Business Insurance, Bonds and Life Insurance.

Glenn Slifker is unprofessional, rude, and a dishonest agent…read more What should have been a simple process of getting a quote turned into a complete nightmare involving dishonesty, extreme rudeness, and a total lack of professionalism. Here is a summary of the negative experience: 1. Policy Created Against Wishes: After receiving a quote, both Glenn and his colleague Mark were explicitly notified that the policy was not wanted. Despite this clear refusal, they initiated the policy anyway, leading to unnecessary billing issues and subsequent excuses regarding the difficulty of correction. This conduct is both dishonest and unethical. Miraculously after I contacted him by phone after he sent me an email for him to "look into the issue" he was able to cancel the policy so I'm not sure what their was to look into other than to simply cancel it as I stated I wasn't proceeding last week Wednesday as indicated in the provided photo. 2. Inappropriate Use of Personal Issues as an Excuse: When attempting to resolve the unauthorized policy issue, Glenn was unreachable. When a response was finally received, "personal life issues" were cited as an excuse for the inability to communicate or manage business responsibilities. Business matters should be handled professionally. If an agent is unable to perform their duties, a colleague should be assigned or someone else put in charge; customers should not be left without resolution. Business is business! 3. Repeatedly Hung Up and Avoids Accountability: Glenn was incredibly rude throughout the interactions after he was made aware of the decision not to proceed with the policy. He ended calls prematurely on more than one occasion when the issues were being addressed. Additionally, Glenn deliberately avoids stating his name when answering agency calls, apparently to evade accountability or contact from clients with issues. In Conclusion: Glenn Slifker demonstrates a lack of respect for customers and professional boundaries. This behavior reflects poorly on the company he represents. It is strongly recommended to utilize a different, professional agent who values clients and conducts business ethically.

So..... my son was in an accident. Was deemed the other drivers fault. Seven month later we have…read morestill not received our deductible back. Apparently if the of drivers insurance company does not admit their client was at fault you don't get your deductible back. Switched insurance companies. USAA rates are much better.

I recently switched Allstate agencies to Jaclyn Lucas. Jaclyn reviewed all my policies, which I did…read morenot receive at previous agency, and made recommendations and was very helpful and professional. Terry P.

Jaclyn is very unprofessional. She argued with me and told me to find another Allstate location…read morebecause she and the home office had a miscommunication about her being my agent. I showed she was listed as my agent with the home office of Allstate and Allstate showed her she was my agent. But she said she was not getting paid because she was not listed as my agent. I have been with her since 2009 according to Allstate records. Instead of her calling the home office to clear up the discrepancy she told me to do it. I called the home office and they said there was no problem. Jaclyn did not like that answer and told me to find another agent and this conversation ves over. She refused to take my call. I have changed agents.

My experience with State Farm Ins. has continued to impress me. Their expertise whenever…read moreI need them for quotes or questions regarding my Ins. policies are There. Thank You!!

I switched to this agency after being with All State for all my life i.e. over 20yrs. They quoted…read moreme about the same rate as All State with a promise that as I become older customer, my premium would go down. I thought it does not hurt trying them if the rates are about the same. I received the confirmed quote, policy etc via email, but after a month they increased the premium by 50% saying that this is from the Corporate office and there is nothing they could do. They suggested that they could cancel the policy if this new rate was not acceptable to me and they even offered to coordinate with All State to make sure the policy was easily transitioned to All State. So, I cancelled the policy with this agency (and State Farm) and switched back to All State. However, when I received the refund from this agency, they deduced about 15% amount saying this is a cancellation charge, which they did not mention before cancelling the policy. I was fooled to work with them by seeing great reviews here. Not sure if all these reviews are real. But to me, this agency is just pathetic. I wish I could give them a 0 star here. I would never go to them or State Farm and would advise everyone to be cautious when working with this agency.

We've been with Tim Farless for a couple of decades. Just an excellent group to work with. Today,…read moreDecember 23, 2022, RIGHT BEFORE CHRISTMAS, we called for a last minute need that involved transferring a renter's insurance policy for our daughter moving 12/27, and Dori was so very helpful. She contacted the apartment complex to verify their requirements for a policy, wrote up the new policy, and then emailed/mailed it to the complex, to us, and to our daughter. Excellent. Excellent. Excellent.

I have always depended on the professional time and attention the staff has always given me when…read moreI've called about various question's I might have about my account.

Diana at Allstate Insurance in Holly Springs has been an angel to me! She has been so patient and…read morekind. She helped me change from a higher paying home owners insurance and car insurance policy to lower cost plans with even more benefits. I highly recommend Allstate Insurance in Holly Springs and be sure to ask for Diana.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Customer service is a priority at our agency in Holly Springs, and we understand the need to help insure what matters most to customers.

I started my policy with Direct Auto Insurance on November 27, 2025. My sister's debit card was…read moreinitially used to start the policy because she helped me set everything up. Shortly after the policy began, I contacted the company and specifically requested that her card be removed from the account and that autopay be turned off. Since November, I have been repeatedly assured -- in November, December, January, and again in February -- that the card was no longer on file and that it was not set up for autopay. Despite these repeated assurances, my sister's card has continued to be charged every single month. These charges have caused serious financial hardship for my sister. She has experienced overdraft fees, her account has gone into the negative multiple times, and it has even been at risk of being frozen. Beyond the financial damage, this situation has created significant tension between us because she believed I had not actually removed her card -- even though I made multiple calls requesting exactly that. Every month, we have had to contact the company and the bank to request reversals and fix the issue. On March 2, I called again and asked whether they could accommodate me in any way given that this has been an ongoing billing error on their end. Instead of acknowledging the repeated mistake, the representative was dismissive. She told me that I "don't need to worry about it," that it was "in the past," and that no accommodation would be made -- even though the charges are still continuing. Being told not to worry about unauthorized recurring charges -- after months of the same issue -- is extremely concerning and unprofessional. I have informed the company that I will be paying my remaining balance, canceling my policy, and filing a complaint with the Better Business Bureau. This experience has been stressful, financially damaging, and very disappointing. I strongly encourage the company to improve its billing practices, properly remove payment information when requested, and take accountability when errors repeatedly occur Sincerely a upset customer Kanisha R

This company seemed great and the affordability was even better. I'm giving low stars because the…read moreauto pay system was not working at all. My husband set up auto pay multiple separate times over and over. The first payment went through, and he set up autopay. He autopays everything or else he forgets. Next month comes and he assumes we have car insurance. Luckily no accidents because the autopay failed us and was nonfunctional. He received a text saying he was past due and needed to make a payment. He thought maybe he did the auto pay incorrect and so he set up autopay again and he made the 2nd monthly payment late. Then the 3rd month rolls by and the same exact thing happens again!!!!!! He gets the text. He told me about this crappy software for the autopay. I told him to call but he is very hands on and always available for his job and other ventures he has. He should not have to even call and tell a company that the autopay is inoperable and it's making him late every month. He probably received multiple fees every single time too but he didn't tell me. Sounds like a sketchy setup if late fees are added. Anyways.. soon enough I got into a minor traffic accident with a construction company. I did no damage to the other truck, Im the one who got a small tear in the plastic on my suv. They were behind me and I honestly didn't see or know how it happened, but I'm assuming they were close to me when I was getting over in their lane and I didn't see them maybe? I honestly didn't think I was at fault and the worker never even said what he experienced. He stayed quiet and would only say he needed to call his manager. I texted hubby for car insurance info because I just got a new phone and didn't have the info. He sends me a screenshot of it. The construction manager said they had to call the cops to make a report of the traffic accident, fine by me. I give the cop my phone to show proof of insurance. Every thing is good. The next day or 2nd day I call our insurance and was given an email to send the accident photos too. I took many pics. I sent the photos to the email requested. Then the next day or so I did not get any email reply at all. I call direct auto self and inquire about the whole incident as a whole. The person just wanted to transfer me to someone else. This man I was transferred to was nice but what he told me was weird. He said we did not have car insurance at the time of my accident And my husband paid it after I got into the accident. Which I confirmed with my husband. But I did tell the guy that it was an ongoing issue of the auto pay system malfunctioning and it doesn't work at all. It's not the first time my husband has had to pay the insurance After he was reminded once!!!!! IF the direct auto pay system worked we would've been covered. It's insane timing and it makes us look bad 100% but that it far from the actual truth. That was my first Ever accident in my life. I had my baby with me. I didn't plan anything. I'm a mom of 4. The man I was transferred to told me because of the false claims we made Direct Auto are not covering the accident, the accident was my fault, and they are dropping us indefinitely. It was a huge error on their part. This should have never been an issue. I wonder if others have autopay error with direct auto??????? It's not only us. It's a shame on them. This happened in November 2025. The construction company told me no harm done and that they were not making any claims with their insurance and they're not faulting me at all for the accident. I wish I would've never even called direct auto to make the claim. The guy told me now I have an accident on my file because of it. And to top that off direct auto tried to get n extra payment out of us even though he paid NOVEMBER. Even though we weren't covered past October!!!!!! They never tried getting it anymore after their first request call because they know they're wrong. So I DO NOT RECOMMEND DIRECT AUTO INSURANCE AT ALL.