I had a great overall experience at this office. My appointment was at 2:00 p.m., and I was out by…read more2:40 p.m., which was impressive considering everything that was accomplished.
When I first arrived, I was greeted by Yazmin. My only concern was that before reviewing my insurance, I was told I had a $30 copay. I explained that my insurance covers one annual preventive physical at no cost and asked if she could double-check. After speaking with her supervisor, she confirmed that I was correct and that I didn't owe a copay. I appreciated that she took the time to verify it, but I think checking insurance benefits before requesting payment would make first impression smoother.
After that, everything was wonderful. Juliana, the medical assistant, was absolutely amazing. She immediately made me feel comfortable, especially since I was there for a physical and Pap smear and hadn't been to a doctor in a little over three years. She was kind, reassuring, and made me feel comfortable. She checked my vitals, blood pressure, oxygen level, and weight, and let me know that everything looked good overall, which really eased my anxiety.
She did mention that because my appointment was later in the day, they might not be able to complete my Pap smear or lab work, since those are usually scheduled earlier. When I explained that I had specifically requested a physical, lab work, and a Pap smear when I made my appointment three weeks earlier, she immediately looked into it.
Dr. Lillo was absolutely fantastic. Once he was informed of the situation, he made accommodations to fit everything in during my visit instead of making me come back. I truly appreciated his willingness to make it happen.
One of the highlights of my visit was having my blood drawn by Azure. (Never thought I would say that) Anyone who gets nervous about blood work knows how much this matters. Azure has incredibly gentle, feather-light hands. Before I knew it, she had found my vein, drawn my blood, and was done. I honestly didn't feel a thing. It was one of the easiest and most painless blood draws I've ever had.
The appointment itself was quick; in the best way. As we say in Spanish, it was a true "doctor's visit": efficient, thorough, and straight to the point. I left feeling heard, cared for, and grateful for the entire team.
I'll be returning for my lab results, a breast exam, and another consultation to discuss a healthy plan for my weight. I genuinely look forward to continuing my care here. Overall, I'm very happy with my experience and would highly recommend this office. Thank you to Dr. Lillo, Juliana, Azure, and Yazmin for making what could have been a stressful visit feel so comfortable and welcoming.