This hotel is fantastic! We've had such a wonderful stay. Vega was so gracious and welcoming when…read morewe arrived late and tired. Isabel and Gonzalo have been fantastic and helpful every day. I this hotel / resort and highly recommend if you want a five star experience and a five star staff. We will come back for our next anniversary. Great location. Private beach. Get exclusive rooms for all the extras. Great entertainment. Fantastic dining

Staying at the hotel with 3 rooms. Arrived at solemo bar told no service at 5:45. Lots of…read moreavailable tables. Told that all the tables were reserved. I think they thought we were not hotel guests. Once we told them that we were hotel guests they told us that the bar closes at 6 on Saturday. We had been there on Friday and it had closed at 7. We were able to get served on the beach chairs beside the solermo bar but we felt that we were getting a favour from the bar staff. Quite unfortunate given that we have 3 rooms at the hotel for 4 days. Subsequent to the bad service I was able to talk to the GM about this incident He was very apologetic and very understanding I was impressed by the recovery of a bad service incident

Did not stay here but stopped by for their fantastic Sunday brunch at the Beach Club and to check…read moreout the impressive grounds. Brunch featured great Joselito's Cinco Jotas jamon, Beef Wellington, paella, lamb chops, smoked salmon, shrimp, desserts and more. Absolutely wonderful and worth the 130 Euro. There is a bar called Rudy's that is stunning though closed for the summer months. The waiting room off the lobby is impeccably furnished. High end shopping on site including a Louis Vuitton. Beautiful hotel that attracts a more refined, laid back crowd.

We would typically highly recommend this hotel for many reasons but sadly we are unable to do so…read more The property is beautiful, has impeccable service, fantastic dining and truly all of the amenities and service that you would seek in a resort, but we would like to share the troubling and incredibly disappointing experience that we had while there that left us feeling completely violated.We were traveling as 2 couples and were staying in rooms 167 and 169. On our 2nd day we realized that multiple things from our rooms were missing: 1. Several hundred dollars taken out of the wallet that was on the shelf in the closet in room 167 2. A jewelry case that had many pieces of expensive and incredibly sentimental things that can never be replaced - this was also on a shelf in the closet in room 167 3. Another jewelry case that had many pieces of expensive and sentimental pieces that can never be replaced - this was in a drawer in the closet of room 169 and had been covered with undergarments and bathing suits. We were distraught and went immediately to the guest services office. We were professional and kind while sharing what had happened. Management promised an investigation and review of the security film. Over the course of the next 4 days we spent several hours per day proactively seeking updates and information. One of the hotel managers and one of the guest services managers accompanied us to the police station where we spent 2 hours getting a report filed. On our last night of vacation we still had no resolution as to how the hotel was going to help us so we went back to the office and engaged with Julian (the hotel General Manager and person who responds to these trip advisor reviews). We spent over an hour with him sharing with him in a very rational manner what transpired, how we felt and how disappointed we were that this had happened. He listened and then said that we need to understand that things like this happen and that the hotel is not responsible for any of it. Julian came across as condescending and it felt that he was insinuating that we were not being entirely truthful. He referenced that the Ritz Carlton has bi-laws that state that they are not responsible for things that are taken from their guests. I told him that we have stayed at many Ritz Carltons over the years and have never had an issue, but if we ever did I was certain that they would take care of us and make us feel valued given how impeccable their customer service is. I know that we wouldn't have had to spend several hours over the course of 4 days trying to plead our case to the Ritz Carlton management team while we were told repeatedly that it's not their fault and we shouldn't accuse them of taking our things. He said that the security cameras show that 3 staff people entered our room the night of the robbery and each of them has been working at the hotel for 20 years and that they have never had an issue. We said that we hoped that it wasn't one of the 3 staff members who were in our room but that the reality is that our things were gone so somebody was in our room going through our things while we were gone. He continued to tell us that we should not accuse people on this team of taking our things. The conversation was going in circles as we tried multiple times to plead with him to understand that we are good, honest people who feel incredibly violated. We asked him if he could please put us in touch with the owner of the company and he said no. He said that he would personally call the owner to discuss this matter with him. We asked him if we could please be present for this conversation and he said no. While we can appreciate the loyalty he has for his employees, we also feel that he should have valued what we were telling him vs. debating it with us. The entire thing hugely impacted our experience and took hours and energy away from our trip. What has been most disheartening is the lack of communication, compassion and empathy from the highest levels of management. This is not the gold standard of the rest of the resort experience. There is absolutely, positively without a doubt an issue with theft. It's a terrible and incredibly unsettling thing and it's sad to head home with this type of feeling after what should have been the most magical experience at this resort. It is bad enough that it happened, but it's compounded given that we had to beg them to help make it right. In the end they didn't do that. Very disheartening. We recognize that 99% of the people there are absolutely fantastic but sadly somebody came into our room, went through our personal belongings and took money and things that were important to us and we will never see those things again. Awful in every regard.

Beautiful resort, here for 1 week. The lady at check-in is wonderful and so extremely helpful. We…read morehave enjoyed every moment thus far. Rooms have everything you need and more. Couldn't happier. Many restaurants, and markets near by. WiFi has a cost of 18 euros per week. Which is very reasonable. Looking forward to our continued stay.

This is a resort catering to British vacationers and their families. We are, so far, the only…read moreAmericans in sight. True story: We ordered drinks at an on-site restaurant, El Rincon, and they came, along with a dish of peanuts. At the bottom of the dish we saw ashes. In short, they served us from a dirty ashtray. I am disappointed in this restaurant. The resort is fine, clean, attractive, and well-maintained, just far removed from the experience of actually being in Spain. I say this as someone who stayed in Torremolinos back in '85, and this is my first return trip to Spain. But be advised, you must travel beyond the confines of the MacDonald Resort to get an authentic Spanish feel, as opposed to the transplanted Little Britain that exists here.

The Puente Romano is right on the water in a spendy area of Spain's Costa Del Sol. We'd never been…read moreto the Costa Del Sol during the summer, so we decided to go big or go home. In hindsight, we probably overshot. Highlights included the slightly insane complementary breakfast buffet at Sea Grille that included unlimited high quality charcuterie (gotta love the Spanish breakfasts!) the beach location as an introduction to Marbella, and a dinner we ate at El Chiringuito Puente Romano, right on the water. Service here is excellent, and all the employees, particularly the concierge and bell staff at the Puente Romano were terrific. There is one pool (the Nobu pool) that is off limits to hotel guests who aren't staying at the Nobu part of Puente Romano, which isn't clear. Getting turned away from a pool at a hotel you are staying at is an odd, unpleasant feeling, and it seems they should let guests know this when checking in to save them from this. All other pools and beach access are not an issue. While we like a beautiful looking property, the daily rate here is absolutely ridiculous. The room we had was clean but it was surprisingly dated in terms of it's interior decor, particularly the tile floors and the old school bathrooms and it didn't closely approximate the decor of rooms shown online or the modern common areas. Its not a place we would likely come again, but it was a fun (if not somewhat regrettable) splurge. The location is fantastic.

If you are traveling to Marbella you absolutely NEED to stay at the Puente Romano property. I…read morecannot even begin to describe what a fabulous vacation I had this summer - truly I didn't even need to leave the property if I didn't want to! This is a place that truly knows the meaning of five stars. The staff was so friendly and helpful - especially Francisco who made my trip one that I will never forget thanks to his suggestions and recommendations. Cannot wait to come back next year!

We had a fantastic time at Don Carlos! A highlight of our experience was the wonderful kids club!…read moreOur 3 children (7, 6, and 4) were delighted to make new friends and spend time with the nurturing and fun loving staff at the club! Noela, Maria, and Veneris truly made the holiday extra special for the kids! Many thanks for a great experience! Gina + Tony

AMAZING HOTEL...incredible service and ocean views. If you ever find yourself planning a trip to…read moreMarbella, this is a most! Also, be sure to take tennis lessons from Manu Jimenez. He is an excellent trainer, passionate about the sport, and will make sure you stay in shape all throughout your vacation! Thank you for a great summer!!!!

Don't bother buying one or multiple weeks. They sell you on the ability to be prioritized so you…read morecan secure the building and apartment you want. But if you already own, you'll take a back seat. Front desk staff is clueless- can't figure out how to determine which apartments will be open the next day. Maybe it's the laid back Spanish culture??

There is so many things to love about Marbella, Spain. We happily booked on our Marriott trade in…read morehere for a week into a 3 bedroom villa to celebrate our daughter who's a recent graduate and multi state bar pass attorney. We made it here after being in Madrid for 3 nights with our youngest who works for the FS corporation. I mention that, because one thing that happens in our stay was appalling and trust me , FS employees always notice.. First , this resort is beautiful. It's right on the beach. A beautiful gym; multi pools , including a heated one inside; a kids pool & play area; BBQ areas and multiple outlets for eating. The lobby is small, which made check in a bit slow. There is a market place, but it's pricey as it's on property. But it gets you what you need & our girls loved that it had quick pizzas and Euro snacks on the ready. There is a grocery store down the way , also pricey , but cheaper than on Marriott's property. The villa itself could use a bit of a renovation but it's very quiet and so nice and near so much in S. Spain. We had a large balcony over looking the grounds. The location superb. The villa itself was outfitted perfectly for our daughters and us for the 6 day stay. We had one misfire at the on site restaurant: his name is , ' Rofo' and he is a tyrant. He works at El Med, as a host --- maybe a waiter and wins the award for the rudest, most obnoxious staff member we encountered in Europe this year.. yes. The entire year. He sat us at 830, maybe closer to 9pm? But being in Spain, that is usually the dinner hour. We had been traveling all day so we heard music in the restaurant and one of our daughters had a headache and asked to sit on the patio, which he took issue with. She saw him roll his eyes as we sat at the outside table , ( he said we had to sit by 'his' door and order from the limited bar menu), so she left for the room & we went inside, which again aggravated him and he rolled his eyes again. He slammed the menus down and told us to hurry and order. He then placed bread on the table that we didn't want , ( charging us for it) & returning to say 'yes?' .. meaning he wanted our order. We ordered quickly. This was the vibe through our quick dinner; and when we listened to the great entertainment, that we loved and decided to order dessert since it seemed others were? He yelled at us, 'HURRY UP!! IT's almost 10 and we close!!' While tapping his watch and saying , 'I I , EYE EYE EYE O!' .. to that I finally said , ' that is NOT okay .. you are rude !' And he said ' you showed up late and chef is waiting !' .. I had NO clue what this man meant .. but we wanted our check and I was so angry and humiliated we vowed to never go back to this restaurant again. Moreover, it's a Marriott where we have over a weeks plus worth of points for this trip in Europe like we do every year and the American brands employee treated us that badly at dinner after our long day ? So that was our one HUGE issue. We did check out a day early and leave for Barcelona. The spa was also closed and that is not mentioned anywhere on any site or when you check in- it's only when you ask. That said most of our time here was great. It's a lovely location. There needs to be more restaurants with more variety open and a spa. Some updates are needed but I think we will definitely return and maybe Rofo will have a new career somewhere else :-)