I had scheduled a junk removal for my parents' estate. I met with a representative last Sunday to…read moredo a full walk-through of what needed to be taken out. During the walk-through, I made sure to show the representative one room I wasn't sure they would do. It was kind of a hoarding situation with furniture, and some of the couches had mildew. The only thing the representative said was that they'd need to charge a hazmat fee, and I agreed. H A few days later, I received an invoice along with a contact. The invoice listed the dumpster rental and labor fees. I paid the deposit and scheduled the service. On the day of the removal, I saw the dumpster delivered, and it looked way too small for the amount of work we'd discussed. I messaged the owner, who reassured me his team would break everything down to fit. When the first two workers showed up (including a supervisor), I offered them another walk-through of the property, showing them what was to be serviced, including that one room with mildew furniture. I came back at 2:40 pm for a final walk-through, and the whole room was untouched. Not only that, but most of the patio furniture I'd asked to be taken during the estimate was still there as well. Plus, they left broken-down furniture pieces all over every room without cleaning up. I spoke to a supervisor on-site, the same guy who did the estimate, who tried to act clueless about the patio furniture. He eventually said he'd need to come back with some guys to pick up what was left since the dumpster was already full. I told him to do whatever he needed to get it done. I also asked if I'd get a discount because they didn't touch the room with the damaged furniture. The supervisor made some excuse about not having the right safety gear and he told me to talk to James, the owner about the price reduction. I called James and explained all these issues. He mostly spent the call trying to gaslight me they were were doing me a favor because they apparently undercharged for the work they did, which is not my problem. If they'd told me the estimate was off that morning, I would've canceled and gone somewhere else. During the call, I also asked about the dumpster size, and he admitted it was only 10 yards when we'd asked for 15. I asked if I'd get a discount on the deposit rate, and he said no. I also inquired about the room with the leftover furniture, and he claimed it was never included in the quote. I asked why that wasn't communicated, and he blamed internal miscommunication, saying they werent budging on the price. Then I brought up the patio furniture that was left behind. He said he'd get back to me. Later, he texted saying they'd send some guys to remove the leftover furniture "free of charge." (What charge? It was supposed to be included in the original price unless they decided otherwise, just like with that room...) He said the guys would come Sunday morning. I waited hours on Sunday and had asked for an estimated arrival time the day before since I had plans at noon. No response. I left the property around 11:40, came back at 12:30, and the cameras showed the workers arrived around 11:45 and left about 30 minutes later, only taking a few more pieces of patio furniture and leaving the majority of the patio furniture still there. 'd had enough and texted James and called him--no answer. It took threatening legal action just to get a callback, and of course, it was from the supervisor, not the owner. I recounted the full story again, and this guy had the nerve to tell me I should be charged more because the labor hours went over. I finally got them to agree to come back a THIRD time to finish the patio furniture what should've been completed on day one, let alone day three. Not to mention I still have to deal with cleaning up all the debris they left and the entire room full of junk couches they decided not to do. Would never ever ever recommend this company to anyone.

They did a move-out clean for me. I had to come back the next morning to re-clean some areas and…read moreclean laundry room which was totally skipped.