I hired Tucked & Tidy for a $1,500 deep clean followed by biweekly maintenance service. For that…read moreprice, I expected clear communication, attention to detail, and a professionally run experience. Unfortunately, the service fell short on all counts. The "deep clean" took place over two days, but totaled only about 8 hours. While the team was polite, several key areas were missed -- including dusty ceiling fans and other surfaces that should be standard at this level of service. I sent photos and was told the missed areas would be handled during the first maintenance visit. That visit was even more disappointing. Much of the home was left untouched, including the floors. I was told this was due to a "custom" plan -- yet there was no written contract, no scope outlined by email or document, and no communication confirming that entire areas of the house would be excluded. The only conversation was a brief call over a month prior. During the deep clean walkthrough, one of the team members even told me the floors would be part of the regular service, which added to the confusion. When I raised my concerns, the owner responded defensively and focused more on justifying their side than making things right. The tone shifted quickly once I pushed back, and I was left feeling unheard and undervalued as a client. Some things the owner might consider improving on: * Avoid shifting blame to the client when issues are raised -- especially after a $1,500 service. A missed spot is a missed spot, whether or not it was caught in a walkthrough. * Don't rely on a quick phone call as the sole definition of scope -- especially when no written agreement or clear follow-up is provided. Assumptions and verbal notes are not a client communication strategy. * Reach out proactively after a major service to check in. Leaving it to the client to initiate the first real feedback conversation creates a one-sided experience. And don't rely on staff rating requests to provide insight on client's service happiness, this is not indicative of the client's overall experience. Professionalism isn't just about what's cleaned -- it's about how a business listens, responds, and takes ownership. There's room for you to grow here.

Prior to Thanksgiving, I knew our house needed a cleaning. I tend to be the neat freak in my house…read morebut admittedly, I don't always have the time or the energy to stay on top of things. Took to the Google machine to search for a cleaning service and came across Tucked & Tidy. Lauren was beyond responsive to my initial inquiry and came by to do a consultation. We schedule the cleaning and the rest as they say was history. But I will tell you about it! Lauren's team came through right on time as they said. I left my house in their hands as I headed out for work. Lauren came across something and immediately reached out to me to make me aware; I very much appreciated that. Long story short, I returned to an immaculate house. What I paid was well worth it, no doubt about it. I will definitely be booking Lauren and her team in the future for home cleanings.

Update: October 2023 Used their service again to refresh our…read moresectional. Please once again and still highly recommend

Breeze cleaned the carpets in my home in preparation for us renting it out…read more We lived in the house for nearly 8 years with 3 pets, occasional visits from 3 nephews, and a family member with an industrial blue collar job that required outdoor work. Needless to say, the carpets were in rough shape with a few very noticeable stains. Breeze did a great job restoring them to cleanliness, and they even managed to get out stains that were under the couch (and therefore set in for years!).

Highly recommend Brilux. They're easy to work with, provide clear and prompt quotes, and left my…read moreplace spotless. If you're looking for reliable people in the area, don't hesitate to reach out to them. I think the value is well priced and reasonable, I did a home cleaning regular, with a few added additions based off my needs. It was delightful.

On initial inspection after the cleaning was done, my home looked clean. After a day or two I…read morestarted to notice a lot of very easily reachable areas that had obviously not been touched (completely empty closets not being vacuumed, window sills not touched...) I had paid for the complete Move In/Move Out service but what I received was not even a decent regular cleaning.

Snowstorm Fern scheduled an appointment to shovel walkway, driveway on Saturday 1/24/26. The…read moreappointment for my senior Mother was 10AM - 1PM 1/26/26 with Derrell. I sent a message via.Yelp to confirm address along with the agreed upon time. Derrell advised his guys were on their way. His guys nor did he ever arrived. I never received a call or sent a message to explain cancel or reschedule. This is unprofessional. I will never contact this company ever again. I don't recommend this company Derrell assured me his guys vwere on there way

Top guys!! Great communication and confirmation. Accommodating and respectful. They came as…read morescheduled (which was fast) and where very professional in there removal of the furniture pieces from the 2nd floor of our Condo. Didn't rush the job and where very careful. As elderly people living in Concordia Community, we very much appreciate that they are straight up with their flat rate. (Everyone we reached out before them, had a high bracket estimate, although we were very specific about the items they were picking up, location). They removed old wood, rocking chair, dresser, mirror, queens sleigh bed. Thank you for your great work!!!