It seems our charming ANC car rental representative turned out to be more of a con artist. He convinced us to pay an additional 50E for scratch insurance, on top of the liability insurance we had already purchased. He looked over his shoulder at the manager, then turned back to us to report, in hushed tones, that he "shouldn't be telling us this but our insurance was really good." He was a true salesman and we trusted him and believed our car was covered. We reviewed the car together as he took a video on his phone. Five days later, thinking we were returning a pristine vehicle, we were shocked to hear him report that we would have to pay 90E for a scratch on the rim of the tire. He insisted the scratch wasn't there when we rented AND that rims (and a litany of other car parts) were not covered by the scratch insurance. In fact, it should be called paint insurance given that is the only thing covered. He pulled out his video, a low-quality video on a cell phone with a cracked screen to point to the fact that the scratch, on a still wet and soapy car, could not be seen from the video. When I asked him to show the video on a computer to zoom in, he refused saying the video wasn't admissible as legal evidence anyway and that we should have taken our own video. We were faced with paying 90E or losing the 500E deposit on the rental. It was clearly extortion!! I would NOT rent from this agency unless you have ZERO options. Take your own videos. Read all 6 pages of clauses and exemptions in the contract. read more