My experience with A & A for gutter cleaning was one of the best I've had with a contractor of any…read moretype. Here's why: 1. Maegen was incredibly responsive. Any questions or concerns I had were answered very quickly. 2. The price was absolutely right! 3. They have a formal job system that notifies of their booking with the name of the person coming out, when they'll be coming out, and what services will be performed. 4. The invoice sent after the job was completed was very detailed, and included photos of the work completed. The invoice also makes it easy for you to pay online if you'd like. These aspects of the company absolutely separate them from the rest, and I'll continue business with them anytime I need it, and will be recommending them to anyone looking for these services.

Mark me down as completely done with A&A…read more Here's the history - have used them for windows for many years. At first, they were great. After several years, I had a couple of experiences with them that were less than great but stuck with them. Last year, tried them for gutter cleaning and it was a ridiculously bad experience. Thinking I had simply learned my lesson on trying them for gutters and that they were still okay for windows, I decided to stay on automatic scheduling for windows again this year. Here's where things go bat-crazy... As is typical, I received a first email from them several weeks ago indicating they had a date for my annual window cleaning (June 2 between 10:30 and 12:30). Okay. I put the date and time on my calendar. Then, also as typical, I receive a reminder a week later. All good. I've cleared my schedule and I'm ready for them. Today is June 2. 12:30 comes and goes. No call from them. I figure they might just be running late. I call them at 1:30. No answer. I leave a message, inquiring if they are still coming. No call. I email them and ask the same. About an hour after I send my email asking if they are coming, they send me an email. Here is the complete email from them word for word: "No, we are not coming. After we noticed that you had not been reading the emails we were sending, we started attempting to call you to confirm - We've been calling for several weeks, but whenever we called, we received a busy signal. As we were unable to contact you to confirm the job, we removed you from the schedule." Kyle Castillo | Operations Manager Pretty amazing stuff. A couple of things... Not sure what Mr. Operations Manager is talking about. He "noticed" that I wasn't reading his emails??? Uhhhhh...not sure if his AI isn't working correctly or something but I read both of his emails. How else did I know they were coming on June 2 between 10:30-12:30? The better question is: does he know that the emails he is sending out don't request a reply of any sort from the customer? Moving on, he says "we started attempting to call you to confirm" and had been "calling for several weeks"??? My phone number is the same as it's been for several years - get calls on it all the time - either A&A isn't calling the right number or they have a very old number on file. Either way, that's on them. Long story short: after giving this company second/third/fourth chances for years, I'm done. But you decide for yourself: is this a company you want to do business with?