The staff is great, and their U-Haul is almost perfect. I've used their service numerous times.read more

Needed to move from a smaller storage unit to a much larger one. Decision was made at the last…read moreminute so we not have an appointment or reservation...decided to stop at Lloyds's - HIGHLY RECOMMEND this location for your Uhaul needs. Friendly, polite staff and clearly explained all fees and charges- NO hidden surprise fees. Quick process so we were able to get a Uhaul, and complete our move within a few hours.

Jill and her husband are great people and we are happy we found them to store our boat and trailer…read more They have a clean and secure site and are really great to work with. I would much rather pay a local couple than a conglomerate business like Prime Storage or the others that you can't reach a business owner for questions or concerns. Check them out!

Rate increase model We have leased twice with pinnacle since…read more2022. Both times there were rate increases. The most recent lease in 2024 increased from $209 to $240 and again from $240 to $280 in less than 1 year. Their contract you sign gives them the right to increases. "Occupant acknowledges that such stated Monthly Rate may be increased by Lessor, at any time and by any amount, upon written notice to Occupant of such increase." We found rates at one-third the cost for the same size unit about 4 miles from division drive location in Castle Hayne. Only rent very short term from them and consider checking other options. We paid $775 this month in moving fees for approximately $3900 savings over the next 12 month at the less expensive location.

This review is for a U-Haul rental. So I needed to pickup a French door from a big box store and…read morequickly learned it would not fit in the back of my truck. So we scrambled and found a U-Haul rental place that had a truck we could rent that day. Lucky for us, Pinnacle Storage had one available. Pinnacle only had a 26' truck, which was overkill for what we needed. Beggars can't be choosers so we took it. Driving that 26' on those narrow roads in downtown was dicey as hell. Much respect to truck drivers that do this for a living. The rental process was easy and quick. Turn in was also easy. Only complaint about U-Haul in general is they advertise trucks for $39.95 a day; however expect the final bill to be a lot higher. Mine was $91 and I only had it for about five hours. Insurance (optional) and other fees really rack it up. Some notes about Pinnacle. They are right off busy 3rd Street. It is a real pain in the ass to turn left to get out of there. Also, dropping off a 26' truck back to their little parking area is also challenging. The staff treated me well. I would have no problems doing busy with them again.

Mark and his team came and helped out my Mother last min with a huge job that only Marks Hauling…read morecould complete with his equipment and experience,Appreciate it Mark and Kei

Had a horrible experience and wanted to make sure you don't do the same. Had Marks hauling come out…read moreto help us take some trash. I asked him several times for a quote and he said "I got it". Then per his business page I was told 300 a load. He took two couches (which we said we could give to someone, but he asked to take them because he knew someone who needed them ). Then he said he would come back for the rest that wouldn't fit (because he had the couches). When he came back for the actually trash stuff, he told me it was going to be $700 because it was 2 loads. He took the furniture and left the trash and charged me $300. Just wanted to give anyone in the future the heads up and if you know him please tell him that it was ugly and mean. It took 3 guys about 30 minutes to load it. I should have believed the reviews on google.

The staff really knows their products and marine engines. You get the technical information you…read moreneed.

Great service. Communicate well. Reasonable pricing. Stand behind their work. Highly recommendedread more

***DO NOT RENT FROM HERE My NC FRIENDS*** My rating would…read morebe NEGATIVE STARS for this waste of time and money. The Management is RUDE, INTRUSIVE. The Facility is dank and moldy. Pest, Bugs, and Dee the Manager are all alike. Don't believe a word this Dee Lady says.... She will smile and lie to you straight faced like a sweet Carolina lady; but clearly has sketchy storage wars ambitions; clouding proper business edicate. I rented here for a long time and once she blocked my access code at the main gate. When I called to ask what's up.... She told me that there was a "black-male" who accessed my unit without her knowledge and she viewed it on camera. The "black-male" she spoke of was my friend and co-worker helping my girlfriend move her sofa while I was working. It took me three months to re-enter without an office employee keying me in - "to my own unit". I believe the Dee lady lives above the storage facility and runs the place like your putting your stuff in her garage. This is "Tiger-King" for North Carolina storage. DONT DO BUSINESS WITH THEM WORST STORAGE UNIT IN NORTH CAROLINA

This storage facility is under new management and Joey is great! Well priced and amazing customer…read moreservice.

This place is well secured and has very helpful staff. We rented for only a few months but it was…read morewithout incident.

Relatively pleasant staff, but this company -- unlike most -- won't pro-rate, so when I got stuck…read moreand left one day into the next full month, I had to pay for the entire month for a giant unit. GO ELSEWHERE.