The worst customer service i have ever experienced was at this location Receptionist (Hailey)…read more was not trained correctly on how to provide good customer service to good paying customers like me and my wife that go there 3 times a week we always go for massages,chiropractor and reflexology services it is very disappointing that such a big company has the worst customer service skills possible i think have received better customer service from mc donalds then this massage addict location thats ok though my money will go to another business who knows how to treat they're customers respectfully PLEASE AVOID THIS LOCATION AT ALL COST

The booking system and availability is pretty great, this makes it extremely efficient and easy to…read morebook here. However the massages received are okay, the hot stone massage is not worth it at all. Everyone is very nice there!

I didn't have an appointment but experienced below average customer service. When I asked if they…read morecould schedule appointments on Saturday, she said she did not and then proceeded to immediately hang up. Okay, well then- I guess that is that... I'll take my business somewhere else.

From the owner: Ms. Tian's principles and philosophy are: Highest professional standards and care and respect for…read morethe patients. Her goal is to obtain at least 95% of success. Chinese Medicine and Acupuncture Clinic is located in Waterloo.