I would have written this review even if the company, Anderson Flooring, Inc. (Virginia Beach, VA) had reached out to ask how I felt about the stair restoration job they did for me. No one did! I was going to reach out to the owner and give him a heads up regarding this review. I could not imagine that he would be ok with what his employees were doing in his company's name! Well, come to find out, the owner came to my house to pick up the final check! I had no idea it was him! He didn't ask to see the project, or how I felt about the project. Nothing! Well ok then! Unfortunately for them, I'm retired and have some time on my hands! Also, I do depend on reviews, and I wish that someone would have given me a heads up! It would have saved me a lot of problems and headaches!!!!!!!!!!!! I'm going to stick to the facts as much as possible. But please know.... This was definitely the worst experience I have had as a homeowner, and I would NOT recommend this company AT ALL!!!!! I couldn't post all of the pictures. So, I've posted the most pertinent. If you're interested in them all, I've included them in a link. We know that pictures are worth a thousand words. https://mycloud.verizon.com/public/share/gGZTJiQzFf First, they estimated the project would take 7 days. Give or take a few days. No problem, right! It took approximately 7 weeks (May 27 - July 12). The wrong products were ordered, people didn't show when they said they would, my project wasn't a priority and so on. I must shout out the builder, Tom! He was great and was always on time and kept me updated. Otherwise, everything else was just horrible. I was constantly having to reach out for status updates. I was told before I agreed to the project that I could pretty much get any color stain I needed to compliment my flooring. The night before the stainers told me that wasn't so. Anyway... long story short. The stain was horrible. See first dark blue picture! Not at all what I was shown as a sample. Holes were left in the stair treads - I had to fill w/ wood filer (googled that!). The paint job left a lot to be desired. There is stain/paint splatter on my floors that I still can't get up. They did remove the dark stain off at my request. Now the wood is not in the best shape. The new stain isn't taking properly! Just too much to type. I am currently trying to fix the stairs myself. With the help of YouTube and my good old dad advising me, I'm getting it done. See the last few pictures w/ the lighter blue color. You wouldn't expect to have to do anything after paying over $10K, right? SMH! And I know you ask why I paid!? Well, I didn't want the fight! This had gone on long enough and I just wanted them out of my house! Lesson learned! read more

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Happy with the product and service! The guys were quick to finish the floorings in the rooms. read more

Anderson Flooring - Flooring Near Me - Chesapeake, Virginia

They do good work once they show up late. They do good work before leaving early. And they do good work while turning a 1 day job into a 3 day job. They also don't care about the homeowner's schedule at all. If you like quality jobs that take way longer than expected with no apology, then go with them. If you want work done on time, go with another company. I will never use them again. read more

Anderson Flooring put down hardwood in our great room and hallway. They arrived on time, were very organized and explained everything they were doing. They asked us about any questions they had before completion. We couldn't be happier with the work and their professionalism. We would not hesitate to hire them again. read more

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I used Anderson a few years back to install my hardwood floors, and overall I was extremely happy with the finished product. I didn't have any regrets, and I came away knowing that if I did have any issues with my floors in the future, they would be my first call. Fast forward two-plus years, and I did have what I considered to be a relatively minor issue. I had a small dishwasher leak in the kitchen over a period of 24 hours, and it warped or caused water damage to eight of the engineered hardwood planks. I called Ryan, the owner, and he sent someone out to look at my floors and give me an estimate. We walked through the process of removing and replacing the old boards, was assured it was simple, and I was provided with a very reasonable estimate. The company even tracked down the identical flooring, despite the fact that it had been discontinued. Once I agreed to the price and the work, things began to fall apart. It was impossible to get anyone on the phone to provide a deposit and schedule the work. I called almost daily and left messages. I sent multiple e-mails. The receptionist was consistent in her response regardless of how many times I called--"Ryan will get back to you within minutes." He never did. After 10 days of phone calls and e-mails, I called one evening after closing hoping a voicemail message might be more effective. To my surprise someone picked up, apologized for the communication issue, took my deposit and scheduled the repair work to be done for the following Monday, as long as the wood arrived on time. I asked that they call a day or two prior to let me know one way or another about the arrival of the wood. I didn't want to take a day off work if the repairs weren't going to happen. They didn't call. I called and left a message Saturday and texted on Sunday. No response. I rolled the dice, crossed my fingers and took the day off. That morning I did get a call from the man who would be performing the work. He was surprised that I didn't already have the wood at my home but said he would track it down and arrive between 8:30 and 9 a.m. He called at 9 a.m. to let me know that he had just "found" the wood and would be arriving a few minutes late. He showed up two-plus hours later at 1115. The moment he walked in the door he began telling me he didn't think he was comfortable making the repairs--wasn't sure if he could do it. He hadn't even looked at the floors yet. When he did, he said no he didn't feel comfortable and called the owner. Ryan made excuses about the mix up--said the guy thought it was locking tongue and groove and not floating. He said the guy who came out to give me the estimate wasn't available today and told me he'd get a hold of another guy who worked on the original install to see if he could come out and do it. I didn't hear anything back ... for three hours. I called Ryan back, and he immediately went back into excuse mode. Despite his lack of follow-up, he blamed everything and everyone but himself. He offered to reschedule the work "at my convenience," but I had completely lost confidence in the company, its owner, its communication and its processes. I also couldn't take another day of work. I went to Home Depot and purchased a couple of tools and spent the rest of the evening removing and replacing the old planks. I watched a few YouTube videos to make sure I felt comfortable making the repairs myself. It took me a couple of hours longer than I expected, but the work was pretty straight forward, and I saved myself some future frustration with Anderson. This is a company that does great work, but from my experience, just about every other facet of managing a company, particularly their customer service, is extremely poor. I can no longer in good conscience recommend this company. Do yourself a favor and look elsewhere. read more

Ryan is knowledgeable, experienced, no pressure, just explains what everything is, the pros and cons and qualities of all the different types of flooring and doesn't lead you or push you. He has a line he uses "High Expectation flooring" and after learning of the different products, and seeing our floor installed we couldn't agree more. Ryan pointed out all the differences that mattered to us and as such we chose a far superior product than we had been looking for and worked with our numbers to make it work for us. Far superior to all the other flooring people we talked to. The install crew was running a bit later than expected due to needing some extra supplies for our install, and Ryan called and let us know the status. When the crew showed up, they got set up, moved our furniture and covered everything. They were very professional and never stopped working until the install was completed. They worked all the way past lunch and dinner, moved everything back where it needed to be and cleaned up well. So far we couldn't be happier. read more

Anderson Flooring - Finished living room. Done in Heirloom Maple Syrup, hand scraped. Just beautiful. - Flooring Near Me - Chesapeake, Virginia

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Everyone at Anderson Flooring was wonderful! We had a really difficult situation in which we had an ongoing roof leak for 7 months. The roofers we hired could not locate the leak and were scheduling out really far which made installing this tile even harder. Anderson Flooring worked with us through the whole thing and produced a beautiful final product. I could not be happier with the tile and the service we received! read more

Anderson Flooring - Flooring Near Me - Chesapeake, Virginia

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Our floors were original floors and they were in ROUGH shape but the work done on them was pretty good! I know nothing about flooring but I know that they look great. What kept me from giving 5 stars was the job took almost double the time and not because of the floors but an employee. I also painted my baseboards and walls before the work was done so that any paint could be sanded off the floor and there are many many spots of stain on my baseboards. That would be something I would do if I was doing the job but a professional? If anyone has painted trim, you know it's not fun. So yea it's a tad annoying. I wouldn't mind using this company again but I would request to never have the guy that didn't floors do them again. He was as sweet as can be but I don't feel like going over my trim again. read more

Anderson Flooring - Many spots like this around my trim - Flooring Near Me - Chesapeake, Virginia

We do not recommend Anderson. We requested an estimate to refinish our hardwood living room floor, upstairs hallway and stair steps. They sent an estimator who promised an estimate in a couple of days. After five days we called Anderson asking about the estimate and was told they'd have it ready soon. 10 days later we called again and was told the owner would contact us. Nothing. Bottom line "Never trust a company that's too busy to be responsive when you're looking to hire them to do a job!" read more

Horrific customer service! My husband and I had an appointment with them to give us an estimate to fix our stairs, which happened to be on the day when the hurricane Sandy hit. We understood that they were not able to make it even though they never called or emailed us telling us so. I called then back and left four messages trying to reschedule, and my husband tried tree or four times. We finally contacted another company who actually wanted and valued out business. read more

we had raw hickory installed in our downstairs, Anderson Flooring did it 3 days under the estimated time frame was 15 days . floors look great . guys were easy to work with. Even though they use a "dustless" sanding system i would recommend that you hire a cleaning service after installation to come in and give the house a whole wipe down. i would have went for 5 stars but i am still wiping down surfaces and cleaning up nails and left over debris here and there. and a few cigarette butts outside. read more