By far the best insurance company to have review your current policy and give you options that work…read morefor you. They take their time in speaking with and are quick to get you offers/options. Alejandra Torres and Berenice are the best to work with whether it's a personal policy or business. Don't waste your time anywhere else!

Great service and insurance options, super helpful customer service. Alex was excellent at helping…read morenavigate the health insurance options. Thanks Alex for all of your great guidance and help!

Robby I commend you for taking ownership and resolving the issue quickly and swiftly. I Its not…read morefair to hold you accountable for those THINGS that you can not control. Again I thank you for your efforts.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Charlotte, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

I can't say enough good things about Amber at this Allstate Agency. She is kind and extremely…read morehelpful. We had a very poor experience with our previous provider, and she made our transition to Allstate so seamless. She explained everything so I could understand, did all the leg work providing our new info to the bank holding my car loan, and made sure to "cross her ts and dot her is" with our policy. Anytime I've gone to her with questions or any issue, her response is "I'll handle it" and she does. I have no worries that we're being well taken care of with Amber and everyone at the Vogel office!

Nothing less than Fantastic. Amber Vogel is awesome, makes it so easy to work with. I have been a…read morecustomer of this agency since 2002.

I needed help looking at my current health insurance (I'm self-employed ) and deciding if I needed…read moreto change plans, etc. The customer service was great-- the lady who answered the phone was so friendly and accomodating! She made me feel at ease and that I would get the help I needed during my apt. I was able to book an apt for two days later! I met with Zack. He was super helpful throughout this process. He actually went on the Marketplace website with me and helped me update my application, which ended up saving me money on my plan in the long run! I'll definitely be back when I need to re-enroll in a different plan for next year or begin a group plan.

From the owner: Randy Beasley & Associates specializes in health insurance. They work with brands like Vision and…read moreBlue Cross-Blue Shield. As a privately held company, they provide personalized service to their clients. They also offer other individual and business insurances.

On February 14th 2025 I had an insured Erie customer ran a stop sign making a left turn in front of…read moremy car. Which left me no time to stop because of traveling south bound going the speed limit and caught by surprised. As a uber driver and my car being towed by this senseless driver , I lost everything to make a living for my child and I. As of Erie Insurance having the WORST CUSTOMER SERVICE. I was dealing with a liability adjuster by the name of ELENA ACEVEDO AT THE CHARLOTTE NC LOCATION. Anytime she needed documents or I needed information about my claim. Elena would literally never give me a straight answers, would never respond until days later. EXAMPLE: I needed documents from The Rawlings group itemized bills from my accident "EASY". This women stated at the End of May that theses documents will take up to 3-4 months to be completed. I called to get these documents sent to Elena before that time. Got in touch with assigned to an employee by the name of Seth M. He reached out to Elena/Erie Insurance July 8th by fax and email to get the documents she requested. Elena never responded until I contacted her manger Kim Lee over 4 times and also Kim's manager David M. When she did respond she stated she don't need to speak with Seth because theses are my bills that I'm requesting. So instead of responding to a fax you received over a week ago you rather me receive the documents in the mail then send it to you for you to send me a offer. I realized Elena really is unprofessional and her energy has been off Through this whole situation. I then got on Google and Googled her name and realize other African-Americans have been complaining about her antics/Racism and the way she treats us through this process. The other posts I found warned me about her giving BS settlements and guess what sure enough she gave me the most disgusting settlement. As if my child and I haven't been through enough. Please beware of this SCAM Company and the people working for it.

Worst customer service ever. And I used to work for the Government. I spoke with Dana Welfare, AIC,…read moreAIS, Erie Insurance Group, Commercial Liability Specialist, (704) 895-1801, PO Box 480040 Charlotte, NC 28269. Dana Welfare knows nothing about customer service. She used the word, "they" and "them" when discussing an Erie claim with me. When I asked who "they" are she went on some diatribe about how they work for different people. So I asked again. She gave the same answer. When I explained that she had used the term "they" at least 5-8 time without telling who "they" were, she just started laughing. I called her boss, Jim Mitchell (704) 442-9393, that same day to discuss why Dana was so unprofessional as to just start laughing because she could not answer my question and he stated that they would find out and get back to me. That was 9/19/2019. I just received my first phone call back from them (10/15/2019) and it was Dana explaining that the claim was now closed. When I asked her again who "they" were, she said she had no idea what I was I was talking about. I told her the only conversation she and I had was on the 19th and that she used "they". She went on to make up some more BS and after asking for the third time in the conversation finally told me who "they" were. KEEP UP THE GOOD WORK ERIE, I KNOW YOU CAN HIRE SOME OTHER PEOPLE LIKE DANA WELFARE THAT EITHER IGNORE OR JUST DON'T DO THEIR JOB FOR THEIR CUSTOMERS. Don't worry, everyone I talk to will hear this story about Dana Welfare and Jim Mitchell from Erie Insurance in Charlotte, NC. If I were Dana's boss, she would be fired!!

This is the best, most personalized service I have ever received. From beginning to end Jonathan…read moreand team have gone above and beyond to answer my questions, provide a detailed overview on cost and services and ensure they were providing the best service for my needs. I had to use the roadside assistance for the very first time a couple of days ago and it was the most seamless experience I've ever had with an insurance company. I submitted online and when I received an error within minutes they were calling me. They had all of the information and were able to confirm where I was, what the issue was and even where the issue was with the flat tire. They updated me throughout my wait and gave me an accurate timeframe of the tow arrival. I recommend Jonathan and the Allstate team for all the great work they do!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Charlotte. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Charlotte residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Charlotte today.

Gene Haynes has been our State Farm agent for several years. He was very helpful with getting a car…read moreto rent while mine was being fixed due to a head-on collision with a deer. He was very patient and kind and reassured us through the process and even helped out by giving us options on car rental agencies in our area. It was very awesome to have someone lead you through the process like he did for us. Best part is our policy increased minimally...as in we didn't even need to account for the extra premium amount in our budget. We liked and appreciated his service to us so much, we suggested our church use him as the new insurance agent when the church decided to switch to a new insurance company. p.s. Our church did decide to go with State Farm with Gene Haynes as the Agent.

Always great service and quick turnaround time with answering my questions. Patti always takes care…read moreof us and treats us like family

She is very knowledgeable and helpful. She gave me the perfect package for my family.read more

From the owner: I’ve been an Entrepreneur for over 15yrs; I know how hard it is to get health insurance for…read moreyourself & your family. I’m here to help the individual, self-employed, small business owner, & family get health insurance from a trusted, local & personal agent. Call me today; let’s make sure you have the coverage you need.

Have used these folks for years. Honest and trustworthy. I strongly recommend them for your…read morebusiness insurance needs. Jess is always on it and I can't say enough good.

Moving to a new area can be a very stressful event. There are a number of things on numerous…read morechecklists that need to be accomplished. One such thing for us this move was converting to a local insurance provider. Enter: O'Connor Insurance Associates. We found their ad in our neighborhood newsletter, and promptly called and emailed them to support local businesses! Within minutes, I received an email from one of the owners welcoming me to the area. She let me know that Steve would be assisting me since this was a personal line situation. With hours, we had quotes and details about the coverage we'd received and from whom. Steve made sure any questions we'd have were answered promptly and correctly. Shopping around insurance is one thing that I dread, but I'm confident that, with O'Connor Insurance Associates on our side, the process will be as dread-free as can be!