On February 14th 2025 I had an insured Erie customer ran a stop sign making a left turn in front of my car. Which left me no time to stop because of traveling south bound going the speed limit and caught by surprised. As a uber driver and my car being towed by this senseless driver , I lost everything to make a living for my child and I. As of Erie Insurance having the WORST CUSTOMER SERVICE. I was dealing with a liability adjuster by the name of ELENA ACEVEDO AT THE CHARLOTTE NC LOCATION. Anytime she needed documents or I needed information about my claim. Elena would literally never give me a straight answers, would never respond until days later. EXAMPLE: I needed documents from The Rawlings group itemized bills from my accident "EASY". This women stated at the End of May that theses documents will take up to 3-4 months to be completed. I called to get these documents sent to Elena before that time. Got in touch with assigned to an employee by the name of Seth M. He reached out to Elena/Erie Insurance July 8th by fax and email to get the documents she requested. Elena never responded until I contacted her manger Kim Lee over 4 times and also Kim's manager David M. When she did respond she stated she don't need to speak with Seth because theses are my bills that I'm requesting. So instead of responding to a fax you received over a week ago you rather me receive the documents in the mail then send it to you for you to send me a offer. I realized Elena really is unprofessional and her energy has been off Through this whole situation. I then got on Google and Googled her name and realize other African-Americans have been complaining about her antics/Racism and the way she treats us through this process. The other posts I found warned me about her giving BS settlements and guess what sure enough she gave me the most disgusting settlement. As if my child and I haven't been through enough. Please beware of this SCAM Company and the people working for it. read more

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Worst customer service ever. And I used to work for the Government. I spoke with Dana Welfare, AIC, AIS, Erie Insurance Group, Commercial Liability Specialist, (704) 895-1801, PO Box 480040 Charlotte, NC 28269. Dana Welfare knows nothing about customer service. She used the word, "they" and "them" when discussing an Erie claim with me. When I asked who "they" are she went on some diatribe about how they work for different people. So I asked again. She gave the same answer. When I explained that she had used the term "they" at least 5-8 time without telling who "they" were, she just started laughing. I called her boss, Jim Mitchell (704) 442-9393, that same day to discuss why Dana was so unprofessional as to just start laughing because she could not answer my question and he stated that they would find out and get back to me. That was 9/19/2019. I just received my first phone call back from them (10/15/2019) and it was Dana explaining that the claim was now closed. When I asked her again who "they" were, she said she had no idea what I was I was talking about. I told her the only conversation she and I had was on the 19th and that she used "they". She went on to make up some more BS and after asking for the third time in the conversation finally told me who "they" were. KEEP UP THE GOOD WORK ERIE, I KNOW YOU CAN HIRE SOME OTHER PEOPLE LIKE DANA WELFARE THAT EITHER IGNORE OR JUST DON'T DO THEIR JOB FOR THEIR CUSTOMERS. Don't worry, everyone I talk to will hear this story about Dana Welfare and Jim Mitchell from Erie Insurance in Charlotte, NC. If I were Dana's boss, she would be fired!! read more

Pray you are not in an automobile accident and the party at fault has Erie Insurance. I was driving home from work. As I was making a legal left turn a lady with Erie Insurance ran a red light and smashed into my car. She admitted fault. This was Monday night. It is now Thursday and after many calls Erie Insurance has still NOT provided a rental car. My car is not drivable and was our only means of transportation. As a result, I have missed work and may face disciplinary action up to dismissal. Fortunately, yesterday a coworker drove 30 min out of his way to give me a ride. Erie Insurance, you do not choose to do the right thing. At this point, we still have no transportation. Why Erie Insurance, why!!! read more

I got rear ended from a business with this insurance company and filed a claim to have my car fixed. They convinced us it would be easier to go with their body shop. I dropped the car off to be fixed in the pouring rain. They called to have enterprise pick me up to get the rental. They never walked through my car with me. I had a problem getting the rental car is by the time I got back to the body shop, they were already closed. The secretary stayed so I could get my belongings out of the car and said she would be in touch. I went to pick up the car and walked over the car with her to check out the work that was done, I immediately noticed two new scratches on the top panel above the trunk, the same side of the car where the accident was. I told her about it since my wife is very particular with her car and any scratches. She argued with me that they were already there and she wrote them down at the walk through. She then claimed she couldn't show me (since they never did one with me, i only signed the paper to drop the car off) After leaving the body shop with two new scratches, the next day, my sensor lights in my car came on saying something wasn't fixed properly. I had to take the car back in for them to look at it and made another appointment for it to be fixed. I dropped the car off at the body shop, then they had to take it to Scott Clark Toyota. Dealer had to fix it and then brought it back to body shop. I picked it up from body shop after completion. It's been about 2 weeks and the same light has came back on in my car letting me know my car still isn't fixed properly. I called the body shop and there was no call back after a few days so I called the manager. He said he would get with the dealer and would figured something out. I explained to them I would have to have a car while they had my car again so I could get to work. It's been a week and there was no call back. I'm very unhappy with this process. I don't recommend Erie Insurance or their body shop to anyone. read more

They raised my rate with no notice at all. When I addressed the issue all I got was a "oh well". Go carefully if you think about this insurance. read more

I was in a wreck with someone last July who has Erie Insurance. It was their fault so I made a claim. I was very please with the process and the agent I was assigned. I missed work and had to drive to the doctor multiple times. One of those visits was xrays. I was reimbursed for my work time as well as mileage and I assumed the insurance company was taking care of the medical bills. About a month after my last doctor visit I settled. I wanted to wait a little bit to make sure everything was paid for. I get a bill in the mail over a year later for radiology services from reading my xrays. Apparently, the xrays are sent off to be read and that is a separate company from the doctor office I went to. So I call Erie and they are very rude to me and tell me that since I settled and signed to it they can't do anything. I had no idea this bill even existed. So now I am stuck with it for over $300. Just really angers me that they can't pay the rest of thier bills for my accident. Money is tight enough as it is. I am just very frustrated with the way the handled this situation and how I was treated by Rhonda Coffer. So for anyone dealing with someone elses insurance company. DON"T SETTLE. Wait at least a year!! I will know from now on. read more