My experience started out well. Loved the granite countertops I chose. When they came to install…read morethem I noticed that they weren't cut to the specifications that the estimate template I discussed with him. When I pointed it out to Carlos the installer he said it was standard overhang which were longer than the original estimate. They corrected one of the overhangs but refused to correct the rest. Then Carlos was grinding / polishung the end of the granite and destroyed one of the new cabinet drawers. at first they denied doing it, then admitted doing it but weren't going to make it right and said that it was in my contract to expect damages to walls, cabinets etc. Then Lia told me they're not going to fix anything and I was on my own! I wouldn't recommend this company to anyone that expects quality work and customer service! 0 stars.

Another project done and very satisfied with the job very professional. I had a vision and they…read moredelivered.

Sam and Chuck were on time, polite, professional as they cleaned the ductwork, coils, dryer vent,…read moreand everything within service requested.

I've had Steamatic at my house about 5 times lately to clean ducts and carpet. They are always…read morevery hard working and polite men and do a good job.

Greg seems like a nice guy but his work is another subject. He missed several areas of the house,…read moreleft soap on windows and screens and did not clean the top third of our chimney. I asked him to finish the chimney and he said it would be too dangerous. I guess the ladders on his trailer are just for show. He wanted more $ for chemicals to complete the job. I had to finish the job myself. SAD!!!!!

Clear view pressure washing exceeded by expectations. I contracted them to pressure wash the…read morehouse, driveway, brick walls, and dock. The price was very responsible and the service was excellent. We will definitely use them again.

If you are in Oconee or surrounding counties and have a gas or wood fireplace I highly recommend A…read moreTouch of Fire Gas Logs & Fireplace services for anything related to it! Andrew and his team have serviced our wood burning stove since 2016. He is always honest about services needed and his prices can't be beat. This year he saved my house from burning down when I called him out to take a look when the damper was sticking. He discovered some damage that could have been deadly for us, saying we were extremely lucky that a fire hadn't started over the winter when I was using the stove daily. He worked with us to replace it and redo all of the surround. He went above and beyond to help us try to get the damage covered by insurance, writing two appeals letters. Ultimately, the claim was denied, but I greatly appreciate all that A Touch of Fire Gas Logs & Fireplace services did to help us.

Poor customer service and lack of professionalism. We will never use this company again. It has…read morebeen over two years since we first advised Andy that our logs were not working properly after he installed them on 12/16/23. Countless phone calls and text messages. We even sent a video showing our logs woild not stay lit more than 30 seconds. The last time someone from Touch of Fire came to inspect the logs was the week of 1/5/26. Jeremy confirmed the burner was not working correctly and needed to be replaced. Per usual, we had to call them for an update. On 1/12/26 Tamara said they would file a warranty claim. After 2 years of the logs not coming on properly? We were told warranty claims take 4-6 weeks. Yet another 4-6 weeks we were going to have to wait. After pleading with them to expedite the repairs, Tamara told us on the phone that she was making the executive decision to order a new burner instead of waiting 4-6 weeks on a warranty claim. That didn't happen. We were told that the burner would be in "next Tuesday on the truck". Last time we heard from anyone about the burner was a text from Tamara on 1/19 saying "Need to ask a question about the burner you have." Not a word since that date.Keep in mind this "ghosting" was happening just ice storm and heavy snow that came back to back. It would have been very helpful for us to have working gas logs as there were record breaking cold temperatures during this time. Ironically, Andy sent a TEXT, not a phone call, this morning! Only after seeing a review my husband left yesterday about this HORRIBLE experience. It finally took us realizing they ARE NOT going to do what they have been saying for over 2 years they would do. Then Andy wants to make excuses in his text this morning. Factory closing due to weather. For 2 years? Andy: "We never ignore customers." For 2 years? "Did our best to provide updates." We called/text them 29 times without anyone answering any of our calls and texts. Andy brought up "safety is extremely important to them." Safety isn't the reason for the delay. He also said "we remain willing to complete the repair as soon as the manufacturer parts are available." As stated, we have attempted to reach them countless times with no response. We have lost all trust in their company. We tried to be more than patient and understanding while making countless attempts for a response. The issues were never resolved. Now we are done. We will find someone else to repair what they would not. It should not have been this way. A little bit of professionalism and communication can go a long way. We don't want anyone else to experience this type of poor customer service.

BUYER BEWARE...ordered Quartzite which dies not etch. Delivered stone labelled Quartzite but was…read moredolomitic marble. QUARTZITE is hard and cannot etch which my delivered stone did. Permits them to charge higher price . Found out thru National Stone Institute that this is a secret little lie within the industry. Found out from dealer after the delivery that this is considered "soft quartzite " which is a misnomer. No such thing. Google this issue and you will find many others have been scammed with this misrepresentation of stone. Don't be fooled.

They never get anything correct and getting them to fix their mistakes also difficult. Dental scool…read morewould be easier than getting this store correctly fix their mistakes.

Absolutely perfect from the first phone call to the end of service! I would not hesitate to refer…read morethem to anyone! My go to from now on.

These people did a great job . On time very courteous got straight to work . I am very pleased . If…read moremy sofas looks as good as my carpet did when they did it it'll look like brand new .

We had Chris Johnson's crew install some hardwood flooring in the upstairs of our home. They…read morematched the existing hardwood floors in the rest of the house PERFECTLY. Not only that, his guys fixed a small patch of flooring in our family room and again, it's perfect now. His crew is so nice, so professional and so hard working. It is a little hard to get on the schedule because they are very busy, but it's completely worth the wait when you see the results.

Well... we thought we'd chosen a great company. we wanted a 45x30 pad for our dog kennel we were…read moretold that it could be done for Est $16k . We asked for a drainage system costs a additional $500. Since we were placing a business here the owner of the company questioned us about a moisture barrier and gravel. We were told hed verify and it would be a additional cost. We were then told since it was a commercial building it would have to have gravel and moister guard by the owner of the company for a additional charge of $2500... As people who don't know much about concrete we relied on all these reviews and chose this company. Once the concrete was laid there was a grade we thought was normal. Until our building company came and were making sure the pad was ready to go.... On a diagonal one side is 3 plus foot higher then the other side.... we weren't able to place our building on the pad when we used a laser to look at the pad itself not one part of the concrete pad is level. When we tried to talk to the owner about this issue we were informed thats how it was supposed to be etc. we had the building company talk to the owner about what all needed to be done to fix the pad... we were told by 2 other concrete companies the ONLY way to fix it would to be to rip it up and re do it. During the conversation with the builder and the owner pf this company he pretty much told the building company he would not fix it because he was right and it would cost to much money to fix. The owner of this companies solution was to build a 3 foot wall around the 30x30 part of the pad where our kennel area was going.... needless to say we had to call him several times to get them to fill the holes, they used our barrels in our yard for their trash, left a mess in my yard, left trash in my yard, etc. we called several time finally they came and picked the big bags of trash they left in the yard up. Then is demanding a additional $2500 for materials. We get our kennels here to install and we cant even put up our 30k kennels because the concrete pad is so aweful!!! We were set to open our business in October and now we have over 100k sitting on our property we can't do anything with. VERY VERY upset . The company is still wanting money for the 3ft brick wall not to mention we were going to have indoor outdoor kennels that can't happen now along with the drainage system doesn't even work water pools in one corner. BEWARE do not use this company. very disappointed and heart broken when you put your lifetime savings into a business you've dreamed about and can't even use it due to irresponsibility.

Christian and his teams at Prime did a great job on creating an outdoor living space in out…read morebackyard. The job was about 23 yards of concrete with a decorative overlay and stone bench seating in a large, lowered semi_circle area. All work was done to my specs and desires, including proper slope and drainage. The overlay was likewise done to my plan and is extremely durable. All teams took good care to avoid any damage to existing structures, plants and other parts of the home. That said, I advise using tarps to protect your lawn, prepping the area by moving stuff out of the way, and giving the workers a clean, open space to work. These jobs are "2-way streets" in that you need to do your part in preparation for this kind of major work around your home. Mark sprinklers, structures, planters, etc. and discuss any concerns in advance and if you suspect bad weather is on the way, consider delaying the project. This is SC and squalls can happen. Know that your lawn is going to get lots of traffic, too. Christian did an excellent job of advising on schedules, arrivals and departures, costs and options, and was on-site daily to oversee progress and discuss any concerns I had. I strongly recommend Prime Concrete Solutions whether you're pouring a plain concrete slab, driveway, decorative patio or foundation. Their attention to detail, professionalism and experience will provide you with exactly what you're after. Also, it all came with a 5 year guarantee.