I find the service department relies too much on technology to communicate. I receive 3 texts…read morestating first I need over $1000 in repairs. Next text there are supposedly another $3000 repairs. I called for explanation of 3 fuel charges that were the same price and no description. I never received an explanation from Gil or anyone else. I picked up there are 3 or 4 people, again they take my payment no explanation, In this situation, I would hope a Service Manager would explain the repairs and the options. I recently called to get my Tiguan appraised to see if the value justified the repairs or need investigate buying a new car. The Service Manager said I could make an appointment online or he would make the appointment. I ended the call. Do I want to work with a dealership that is clueless as McGrath? As a Sales Person, I would approach this entire Customer Experience differently. I am deciding if it is easier to go to another Volkswagen Dealer that respects me as a customer.

I had the opportunity to work with Ryan and George when unexpectedly having to purchase a new car…read more They both made this an easy process. There was a little hiccup although Ryan quickly resolved and even had a driver send a car from Marion to Dubuque for me! Ryan provided information and stayed true to his word - which is refreshing! The only real problem I had was Clay (finance) really pushed an extended warranty. My father and I had said no multiple times. He even brought in another person to try and sell the warranty. I understand trying to sell you something, although this was a little too pushy!! Even with that, I would definitely recommend anyone buying a car to see Ryan and George at McGrath! Overall, great experience!

We contacted the dealership in the morning on our way there. They had cars ready for us to drive…read morewhen we arrived. Alex helped us out while Tyler was finishing I with another customer. Tyler was great explaining what was available on the lot and helping us through the selection process. Ty was great explaining extra options available without being overbearing as I've experienced at other dealerships. Everyone was so friendly and helpful. The highlight was meeting Mr. Riley. He's a gem! I highly recommend this dealership for anyone that is shopping for a Subaru.

Great place. Committed to doing right by customers. Salesman Danny was absolutely great to work…read morework.

I was stranded at home with my 2004 BMW parked on the street across town since it stopped running…read moresmoothly. I thought I may have needed to have the engine replaced for thousands of dollars. Matt, the owner, picked me up at home, took me to the car, ran the codes, and figured out the issue was a loose air intake duct. He tightened that and my car was good to go! If I had gone to anyone else, like a BMW dealership, I'm sure they would have taken advantage and overcharged me for a simple fix. I'll be having all my cars worked on at Vaughn's. He's earned a lifetime customer. Best experience I've ever had with a mechanic... Honest and dependable! That's what you want in a mechanic shop and that's exactly what Matt and Vaughn's delivers!

Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

bet personal and business vehicles Ihave purchased over a dozen vehicles from the team at EZ Auto…read moreFinance. I trust them to find whatever I'm looking for sometimes it takes time but when I'm looking to add a vehicle to the fleet I contact them and they let me know when they get something in that fits what I'm looking for. Thanks guys and gals for the help been doing business with EZ auto since 2009!!!

Vance and his crew are always going above and beyond for me and my family. I've have gotten…read moremultiple vehicles over the last 10 years and will never buy anywhere else.

A couple of veterans suggested bringing my car to Big A Auto for my auto repairs and oil changes…read more It started with an email to Tony at Big A Auto and he replied straight away. I needed the rear brakes replaced and honestly I was worried about the cost. Tony set up an appointment to first look at the brakes to see just how bad they were, and then worked in a discount for being military/veteran. I was amazed at how much the cost for the repair was. Needless to say, thanks to my fellow veterans for recommending Big A Auto because I will bring my car here for all her needs. The customer service and honesty is tremendous, and I recommend Big A Auto to everyone! Thank you very much Big A Auto.

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.

We just purchased our second vehicle from Joe Thein and Victory Ford in Dyersville. We are very…read morepleased with working with Joe. He listens to what you want in a vehicle, answered our questions, explained all the options and how to operate all of them. We feel we can trust Joe and Victory Ford to give us the best price on our trade-in and the new vehicle. Today when you walk into a car dealership you never know who you will get and how they will treat you. That is one less thing to worry about at Victory Ford and Joe Thein. We recommend you go to Victory for your car needs.

OK, so after 201,000 miles on my trustworthy 98 F150 it's time to begin the earch for a…read morereplacement. After countless run-ins over the last 30 years with low-life car salesmen and dealerships I swore to myself I'd never buy a used vehicle from a dealership again. But then I saw the perfect replacement on ebay, a 2002 F150 with 36K miles, listed by Victory Ford. So I thought I'd at least make a telephone call and see what's up. I live 150 miles away in Wisconsin. I spoke with Steve Lagrant, the first truely honest and straight forward car saleman I've negotiated with. He was very open about the condition of the truck and didn't make any promises he couldn't honor. He brought to my attention some minor hail damage, most dealers would have left it up to the buyer to notice it. We were able to negotiate a price that was fair to each of us over the phone, that's the first time I've done that! So I took a deep breath and made a deposit over the phone without actually seeing the vehicle in person. I made it clear to Steve that I am placing my trust in him and I expect him to honor it. The vehicle has actually EXCEEDED my expectations. Victory Ford did a lot of routine maintenance to get the truck in "near new" condition before putting it on the lot: brake job, tune up, oil change, wiper blades, tire rotation and balance, the list goes on... Most shifty dealers simply detail the vehicle, spritz some new car smell, then put it on the lot. They don't even change the oil. But Victory really did put a lot of work into it, not to mention an honest inspection, before selling it. I basically drove out of there with the equivalent of a new truck for a fraction of the price, and from a dealer no less!! Ask for Steve Lagrant!

I had a great experience with my purchase of a Kia Niro a week ago. My experience with CJ and…read moreeveryone else on the team was very positive. I had thought the technology might be overwhelming, but CJ did a great job explaining it in a way I could understand and did all of the initial set-up for me. He accompanied me on two separate test drives with absolutely no pressure to buy.This was the best car buying experience I've ever had!

Wow!! What a team you have over there. I drove all the way from Cedar Rapids and you earned a buyer…read morefor life!! Thankyou Thankyou Lukas think about management. You deserve it

Robbie is excellent at helping us with our vehicles. Oil changes, brakes, tire changing and all…read moreother car repairs. We just had 3 of our cars worked on for oil changes and not only is he fair and honest, he checks the car over for lights that are out, other issues you may not have noticed or, in our case, a washer fluid reservoir that had gotten punched by a stick at some point. He has never suggested anything that didn't need to be done and the price is always less than the dealerships. Highly recommended. He also has a towing service if you need it.

Robby got us repaired in quick manner. He worked with our insurance and went above and beyond with…read moregreat service all around. He kept us informed throughout the process. Very friendly, too