Here is our experience with Deery Brothers BMW. We live 6 hours away and found a X4 BMW we were interested in. We called for information, Brandon, who answered the phone was unable to answer a majority of the questions as he specialized at their Nissan store vs the BMW. We then spoke with Donny the sales manager to try and answer some of questions like why they don't certify pre owned vehicles at the dealership. We gave Brandon a list of items that we needed before committing to coming to see the car - Car fax, service reports we specified that any damage to the windshield would be a deal breaker. Images of my car were requested and I was asked to point out every flaw. I was given a dollar range that I was trying to negotiate on. I was told that if my car was in as good of shape as I said and photos showed where we would be sitting. We decided that it would be worth a drive to see the X4 BMW and was told it would be cleaned and ready for us. I was impressed that Brandon took time to try and learn every detail of the car to be able to speak knowledgably with us. However, the car with cream interior was anything but clean. For a luxury car dealership I would expect the cars to be immaculate. There was long grass in the hatch back, the seats were dirty and it felt like there was some type of cleaning product that wasn't wiped off leaving a sticky residue on the steering wheel and the gear selector. As we started to test drive the car the HVAC was not working on a very hot day. I was understanding about this. We decided this wasn't the car for us. We decided to look at another BMW, this time an X5. Brandon took us to the BMW dealership to Jeremy who is a certified BMW dealer. Jeremy did a nice job of demonstrating the selling points - this car was cleaner than the last but was not as clean as would be expected. At this point it is now past 3 in the afternoon we had been on the road to the dealership at 5 AM and we were exhausted. I should have left at this point and called the day a wash but, we decided to talk numbers. They did not keep to value Donnie had offered us for our 2018 Audi which was in very nice shape. They dropped the offer by 2k and stated it needed new tires. Yet another opportunity to leave that we should have taken but did not. (After the trade and sale my Audi was listed on their site as a clean trade with a profit of $7000 it still had the original tires.) We are still working with Jeremy and Brandon on the BMW X5. None of the flaws on their car are pointed out to us - paint chips, missing floor mats etc. During the deal they never offered us the Car Fax, Service reports, the interest rate was told to us was inaccurately and never told us when our first payment would be. During one of the waiting periods I told Brandon that the service reports shared with us on the X4 still had the personal information of the previous owner. He was aware. So, know that your privacy is not secure with this dealership. I now know the personal information of the Surgeon who had owned the car before. We decided that we would work with the deal and trade that they offered us and bought the X5. In hind sight, after some much needed sleep I know we left too much money on the table and this was a bad deal. However, I can't fairly hold the dealership fully responsible for this horrific deal, we made. It is now 6:45 PM and we are on our way home in the X5. This is where our truly poor experience starts. Our salesmen failed to point out the filled quarter size rock chip on the passenger side of the front windshield. We texted Brandon, as it is closing time "he will talk with everyone tomorrow". We continue on our 6 hour journey home. I emphasized again this was a deal breaker for me and asked what could be done. Jeremy calls me and my husband the next day to check in. I told him about the windshield issue and he said he and Brandon would figure it out. I asked for the missing Car Fax and service reports. Jeremy said that he would email those to me. Jeremy did email but only to ask for a five star Google review, none of the info I asked for. When I reached out again Jeremy was sorry he had been busy with customers. I reached out AGAIN and the response was that they needed to talk with Chad the owner and we will get something figured out. Another day passed with no information and when I reached out again, to them again they were too busy with customers. At this point I am now realizing that I am not a customer any more. They only care about the person signing on the dotted line- there is no after care at this dealership and no one is willing to stand behind their word. I finally state that I am willing to drive the 6 hours to cancel this deal and just trade back cars. Finally I got a little traction and get a text message from Mike sales manager. In the end they decided to not fix anything. read more

BMW of Dubuque - Here is the "fixed" chip - Car Dealers Near Me - Dubuque, Iowa

Tried to rip me off. I had an issue with my BMW and had to replace an oil pan. I had this done in Chicago and it cost about $2500. I then noticed an oil leak about two weeks later. I took the car to be serviced here. They said the plug in the oil pan was leaking and misaligned. They claimed they could try to repair it for $500 with no guarantee of success. I could alternatively replace the entire oil pan for $2700 not counting labor. I explained to them it was done a month ago and they said they could try to repair it for the $500 but if it didn't work it would cost $3200 plus labor. I left, getting charged $300 for them to evaluate it. I took it back to the place that did the original repair. They apologized and said they aligned the washer incorrectly and fixed it free of charge in a few minutes. It's just unbelievable that Deery couldn't have figured this out for the $300 evaluation much less try to rip me off by claiming I needed to replace an oil pan that was two weeks old. Ian read more

The best customer service I have ever received from any car dealership. I highly recommend going to see Jeff Wilson for your BMW needs. He goes above and beyond to make sure that his customers are thoroughly satisfied. If they do not have a particular vehicle in stock, he is more than happy to speak with his dealers to find a suitable option. Unlike many dealerships, I did not feel rushed or pressured, and the communication was excellent. Jeff was always great about following up and giving updates. Highly recommend him! Also, I did countless comparisons - they offer very fair prices! read more

My BMW needed new wheel bearings and after calling around, this dealership gave the best quote. After waiting 3 weeks for the service appointment I had set up, I drove an hour and a half to Dubuque only to find out that they weren't open on the day THEY set my appointment for. I even got a text reminder about said appointment before going to the dealership. After I called them back to see what I could do to get my car in, they took my number and never called me back. That's not the first time they'd done that either. Maybe their sales department is different, but they have one of the most unprofessional service departments I've been unfortunate enough to deal with. Going elsewhere to have my car fixed now; it's not worth the hassle of trying to do it here anymore. read more

Have been doing business with Jeff Wilson there for many years. Would recommend the dealer.

Use their BMW service at your peril. It takes forever to get someone on phone to speak to you, then they act like they are doing you a favor. Cherry on top of cake is if you request a loaner----- they will fight you tooth and nail not to give you one. Be warned. read more