poor attitude! very rude! service if serviced at all both employee and supervisor! I will not take our vehicle there again! very poor behavior during phone calls as well we had to take our business to another location that are very considerate and helpful! this location should be shut down i have also heard nothing but bad comments about this location it sucks! very disappointed! read more

One should reconsider any purchases made from this store. The customer service is the worst I have ever seen. Employees have the worst attitutes and will not stand behind their product when it comes to warranty work. It seems that they are only interested in selling product and getting it out of their store to make their commission. I am extremely disappointed in this store and the employees. My money will definately be going elsewhere after all of the problems and issues that have recently occured. Others should seriously consider taking their business elsewhere also. read more

I took my car to the Notredame branch in Kamloops to have a stereo removed and the stock stereo put back into my car. I had to leave my car overnight , which I was okay with because I can appreciate that the job takes time and the tech might be busy. I picked up my car and took it home, and when i went to lock it, it would not lock so i locked it manually. I did not drive the next day but the following day when I wanted to drive neither of the keys would work. So to open the car i had to use the key and the alarm went off. I chose not to drive it and wait for Andres on Notredame to be open the following day. I called in advance, once again I appreciate that it could be busy. I spoke to 2 men, first man just got my information and passed me to the second man who was the tech that worked on my car. He was polite and siad that he could have a look at it today and that he remembers doing the job and that the stereo was routed though the same box as the antitheft device. I was happy and dropped my car off saying it can stay as long as they need it. 5 hours go by and I get a call, that the car is all ready to go but the car seemed to have fixed itself and was now working. And it was, but by the time I got home it was once again not working. I turned around and drove straight back to the store to speak with the tech. Unfortunately he had left for the day. The man that I spoke to claimed to be the manager and was hesitate to want me to talk to the tech. He keep repeating that it was not their fault and not their liability. essentially telling me that it was some kind of coincidence and that I should take it to the dealer. When I tried to raise some concern politely, I was met with the same responses. "not our fault" "not liable" making me feel very pushed off that they were not even the lease bit concerned for me as a customer. "let me be clear that you understand that we are not responsible for" I felt very talked down to. I truly do feel like this is no coincidence are connected. I feel like the manager push me away because he is more concerned with profitability and liability then customer service. read more

very good service and very knowledgeable people .. helped me with my truck stereo and set up ... will buy from them again..cheer paul mckim