Customer service has been amazing, friendly knowledgable staff that has helped me even when they…read moredidn't need to. Easily 5 stars from me.

They have been awesome since the new owners took over. Always knowledgeable and have supported…read moremultiple local charitable initiatives. Highly recommend this local hardware store.

It would be ZERO stars if possible!!! They serviced a chain saw. The saw they "serviced", ran for…read moreless than 20 minutes before the BLADE fell off!!! Not the chain!! The blade. They refused to acknowledge that they did shorty work and caused an extreme safety hazard!!! STAY CLEAR!! They DO NOT honour their warranty and when confronted with workmanship, hahahaha wouldn't even provide bolts (without charge)! To fix it ourselves! PROPERLY!!! PICK ANY OTHER COMPANY IN KAMLOOPS. You will only be disappointed and possibly even injured if this is the company you should choose. Very very poor customer service and etiquette!!

Been waiting four months for my final cupboard and replacement doors for my kitchen. STILL nothing…read moreand I am at the point of ripping out what I have and sending it back for refund. Absolutely NO communication from this store or attempts to fix the problems. How do you send warped doors with an order and why can't you order the correct cupboard instead of making the same mistake over and over? Wrong cupboard ordered twice. First doors were warped. Replacement doors warped. No one contacted me to pick out counter tops or handles until the contractor was starting to install cupboards. I posted on their Facebook page and they asked me to send a PM to them. I sent the PM and posted further on their Facebook page..... 3 days and no reply to any of it.