Horrible Customer Service! I got my exact measurements for…read morea dress that was ordered. The dress took 4 months to get in! Not once was it told to any of the bridal party that the dresses would need be altered once they were received. Since we gave our measurements and it took months to get in we assumed it would fit (NEVER assume). EVERY DRESS was too big on all of the bridesmaids. The only explanation we received was "we just put your measurements into a computer and it generates a size". So $170 later and now 30 days before the wedding we are all having to go get alterations. It would have been nice for them to communicate to us that it would need to be altered once they came in. I know this is NOT the first time this has happened. When we were in there to order the dresses there was another bridal party there and NONE of their dresses fit either.

This shoppe is beautiful and has an amazing selection of wedding dresses, bridesmaid dresses, prom…read moredresses, and tuxes!! This shoppe meets all the needs for any big day in need of formal wear. Come in today to see more!

I've "window shopped" this store since I was in college with my mom. I've always wanted to become a…read moreVocelles Bride but looked at a few other places in my home town first. I didn't find exactly what I wanted at the 5 stores I went to. Then I came here and found the exact look I wanted. The staff is very knowledgeable and friendly and helped answer all of my questions! Such excellent dress selections and such a personable place!

I came here to look for a dress for my friend. I loved the personal attention that she received,…read moreand the variety of styles, brands, prices, and textures that the dresses had. The attendant was very helpful and patient with my friend, who had "no idea" what style she wanted upon entering the store. We were there for a few hours, and they never made us feel rushed or like we had to make a purchase on that date. Overall, it was a great experience.

My daughter and I had a horrible experience at a different dress shop and on a whim decided to…read morecheck out David's. To say they went above and beyond is an understatement. They made my daughter feel body positive and beautiful and she ended up saying yes to her dress! Ashante and the rest of the ladies were absolutely lovely to work with and made my daughter feel like a bride should feel.

Finding my dress wasn't an issue. I tried on about 10 dresses in one day and found one I loved…read more Julia was very helpful and listened to everything I explained I wanted to help me find what I was looking for. I ordered my dress on their layaway program. I had to pay extra for a $15 gown bag when my dress was already 1000+ (not their fault but should be included considering the price) and got three color swatches and a tote bag. They didn't educate me that when I want to make a payment on my dress that I have only two options, 1.) pay in store or 2.) pay over the phone with manager assistance. I live about 2 hours away so the phone is clearly the best option. I have a diamond membership and when I would call about my dress they would say they couldn't find the order at first then go through some things to see it. I would have to call multiple times or would be disconnected after being on hold and have to call back. They also didn't educate me that I would have to pay additionally if I wanted the dress shipped to my home and I could've just ordered the dress online directly and skipped ordering at the store. My dress arrives at the Tallahassee location and I needed to get it shipped to Panama City. I paid to have it shipped to Panama City. My dress arrived not in the gown bag I paid for. The bag was missing from the order, I had to call for them to find the order on their system then for them to say they would ship it out to me. I will say if you're planning a wedding and in a time crunch, this wouldn't be the place to shop. They are very sweet but disorganized which causes unnecessary stress to a bride. If my wedding was closer than six months away I would've been livid at the amount of fumbles they did while taking care of my order.

SUCH AN UNCOMFORTABLE EXPERIENCE. I went into the boutique…read moreand they had me write down a bunch of information before helping me, and after I was done, the lady working asked me what I was looking for. I told her a prom dress, and she asked me what size. I told her anywhere from 0,2, or even 4s work on me. She looked at me kind of funny, and showed me where they were. I started picking out dresses, so that I would be able to have them all to try on without having to put on all of my clothes and have to go BACK out , fully dressed to pick out more dresses, and for some reason that dissatisfied them. The sales lady looked at me after I had picked out 3 dresses all size 2, and with an ugly look, and told me I should "make sure your in the CORRECT size", as if saying I needed a bigger size. I ignored and kept picking out dresses. Then, ANOTHER sales lady walks over and implies the same thing, and tells me I should try the ones I already picked out ON, instead of picking out more. So, feeling like I had no other choice, I did. And every single dress was $375+ and all extremely long and did not fit correctly. As I was trying on dresses, the workers would knock on the door. And pressure me to come out, and a direct quote : "Are they even fitting?" . They only let you bring 3 in at a time so I had to get fully dressed and go back out to get the next 3, which was extremely aggravating and inconvenient. Again, they knock repeatedly and made me extremely uncomfortable, pressuring me to come out of the room. I walked out of the dressing room, and they asked why I didn't come out in any. (There's mirrors in the room). I told them all the dresses were too long, and didn't fit me correctly. The sales lady laughed at me, and said "Any dress you get, you'll have to get hemmed and have adjustments made". I left and found a perfect dress that needed NO HEMMING OR ADJUSTMENTS at david's bridal for half the price. Would not EVER recommend and would never step foot in there again.

This place is fantastic! The ladies are so sweet and helpful. I had the perfect dress within ten…read moreminutes of shopping. They asked what I was looking for and found it immediately! Definitely recommend their shop! I will be back for future balls and formals!

I am a military member, and I have taken my uniforms to Jim Massey's TWICE. The first time, they…read moreironed my blues improperly. They left huge railroad tracks down all the sleeves, on ALL THE SHIRTS! On one shirt I had asked them not to crease the collar at all (because I use it for service dress)... they creased it with starch! The second time, I decided to try a separate location and was even more disappointed. They flat out LOST my Heavy Blues V-Neck Sweater. The first time I went to pick up my uniforms the desk attendant (who mumbles and has a horrible attitude) said they had shipped it to another store and to come back later. I came back 4 - 5 days later (as directed) and the same attended (again with the horrible attitude) tells me they lost it so I should look in the mail for compensation check... I GOT A LETTER FOR STORE CREDIT that reads as follows: "Again we would like to apologize for the inconvenience this matter has caused you and appreciate your patience and understanding in dealing with this unfortunate situation. Store Credit has been issued in your name at the store, this credit has no expiration date and has been entered into the store computer to insure you of full payment $47.00. Jim Massey's is committed to providing the very best drycleaning & Laundry service available in Central Alabama. We proud of our excellent service, and you should expect it at all times. We apologize for our failure and we are working very hard to insure that it does not happen again. Clusters are the backbone of any company and I hope we have satisfied you in such a way that we will continue to service all of your dry-cleaning & laundry need in the future." Yes grammatical and capitalization errors included! How is this compensation! I don't want them every touching my uniform items again! On top of that how is store credit going to help me acquire another sweater? If anything they should be paying me $50.00 for a $3.00 inconvenience fee for their ignorance, for making me drive up there twice to pick up the lost item and again tomorrow morning to argue about "compensation!" This is completely unprofessional and unsatisfactory. Use the Base DryCleaners or purchase your own at-home steamer, dealing with company is not even worth your time, effort, or business. Period.

Jim Massey Formal in Montgomery (Sturbridge location) is TERRIBLE. Though the I ordered a…read moreparticular tux style and it was indicated on the order form, the lady (Debra) told me that it was my fault. I called Jim Massey directly and left a message, but he never returned my call. Debra needs to be fired or put to work in a warehouse so that she does not have contact with the customer.