My agent, Chris Thorne called to review my Home Owners policy and made it so easy for something so…read morevery important; we updated our replacement insurance to stay current with todays inflation and cost in building materials. I don' think people realize with rising costs for building materials you may need to adjust your replacement insurance in the event something were to happen to your home! He reached out to me and explained everything, gave me options to fit my budget!! That's customer service at it's finest, my agent was looking out for me!!

My roommate just sold his car and we called to cancel his auto insurance…read more They required him to come in person to sign this cancellation. We found this inconvenient. We had to waste 60 minutes going and coming there. I had too many auto policies in my life, I was never asked to sign a cancellation form. I am always able to cancel over the phone or the internet. Intelligent ways of communication can save a lot of time.

Deirdre Rushin of North Carolina Mutual has been helping me get a variety of insurance policies…read moreover the past six months, and she has been amazingly responsive, thorough, and helpful. Not only that, but she was able to shop around and find better rates than our previous agent at State Farm. Deirdre has been able to tackle everything from personal (auto, renters, homeowners) to business (general liability, liquor, commercial auto, umbrella, property, and business interruption); the only one she hasn't been able to get so far is workers' compensation insurance.

His office is soooooooo professional. Chuck has a good qualified team. I do all my business with…read morethis office. Home auto and bike. I would like to give special thanks to Karen and Julie for helping me with all my questions and problems that they solve. Again this is an outstanding office to do business with.

From the owner: Proudly serving the Durham community with insurance services since 1988, helping customers manage…read morethe risks of everyday life and to recover from the unexpected. License #: NC-1000006004

Nothing has changed since the last bad reviews. They never return calls after they have you as a…read morecustomer.

It looks like nothing has changed at this office. If I could give a lower rating I would. I'm in…read morethe middle of buying a house and need to contact them about homeowner's insurance. I've left extensive messages because they never ever pick up the phone, yet not one message has been returned. The only way to deal with them is to take a day off work, go to their office, and stand there in front of them until they acknowledge you. They consistently never answer the phone. They consistently never return calls/messages. This office should be shut down.

I spoke with Charlie. He explained limits of liability and cost very clearly and patiently. I…read moreencourage everyone to reach out to him for your homeowners and/or car insurance needs. Knowledgeable AND exceptional customer service with one phone call!

Sam at The Insurance Pros came via recommendation, and I couldn't be happier with the suggestion…read more Not only is she attentive & easy to work with, but she finds the best insurance rates that are hard to beat. Definitely top notch!