I spoke with Charlie. He explained limits of liability and cost very clearly and patiently. I…read moreencourage everyone to reach out to him for your homeowners and/or car insurance needs. Knowledgeable AND exceptional customer service with one phone call!

Sam at The Insurance Pros came via recommendation, and I couldn't be happier with the suggestion…read more Not only is she attentive & easy to work with, but she finds the best insurance rates that are hard to beat. Definitely top notch!

We have worked with Joan Humphries and McClintock Insurance for several years. My husband first…read moregot the quote and I was amazed at the savings. Since acquiring home and car insurance through the agency, Joan has constantly been our first "go to" for any questions and comparisons. I expect she has decades of experience and can not only answer the questions, but explain how or why. Every year she patiently reviews the policies and my inquiries. She recommends updates (add/delete) based on our needs and changes in the industry. When we call the office, we do not get a robot machine. Someone answers! The service is top notch and the staff are always on her toes! TY Joan and McClintock for a job well dome!

Got two different quotes for the same thing from this office, with two different agents coming up…read morewith different rates. a week later I'm still waiting for them to respond to explain. Obviously, I moved on to another company if they can't even sell their own insurance, how are they going to even handle a claim?

Nothing has changed since the last bad reviews. They never return calls after they have you as a…read morecustomer.

It looks like nothing has changed at this office. If I could give a lower rating I would. I'm in…read morethe middle of buying a house and need to contact them about homeowner's insurance. I've left extensive messages because they never ever pick up the phone, yet not one message has been returned. The only way to deal with them is to take a day off work, go to their office, and stand there in front of them until they acknowledge you. They consistently never answer the phone. They consistently never return calls/messages. This office should be shut down.

Do not be deceived by the low premiums when you sign up- this State Farm Agent engages in classic…read morebait-and-switch. They charged me reasonably the first year and then switched my insurance policy to be insured in Illinois (?) and then reinsured it in North Carolina, and took away my good driver discount (despite a perfect record), increasing my premium by over 40%. Staff are polite but can't give me a single reason why my good driver status has been revoked or why my policy was "reassessed" as high risk. I'll be getting my insurance elsewhere from now on... perhaps Yelp can help me find a company who won't brazenly try to rip me off.

I have had my auto insurance and homeowners with State Farm for 2 1/2 years. Everything was fine…read moreuntil I received my bill for my next 6-month auto insurance renewal. My premium went up by $130 (for only 6 months), which is 59%!!! That is outrageous. I called them, thinking it had to be an error. The only explanation they could give me was that my Drive Safe & Save discount no longer applies. Sorry, but that discount was not worth more than 5%, so that does NOT explain the other 55%! Nothing else has changed at all - no accidents, tickets, increased driving. NOTHING. Needless to say, I will be looking around for a new insurance company. I am very disappointed in how I was treated by Marty Lindsey's office.

Needed to get a new policy for my sister's townhouse. Called Mike Embree agency, spoke to Heather,…read moreand she had everything quoted, paperwork completed, and coverage approved to be effective on the desired date. This was done almost immediately. She was very knowledgeable and extremely efficient, a genuine pleasure to contact for business. Hardy V

We have been customers of Mike Embree insuracne for almost 20 years and every year they take crae…read moreof us. They are always looking out for their customers. Yanira goes out of her way( after business hours) and responds to my emails. The whole company is awesome. We have life, car and home insurance with them. The are literally an A++ team and company. Great Customer service Linda Cramer

One because zero isn't an option. This is not so much about the agent. It is all about State…read moreFarm. After having been an auto and home owner customer for over 25 years, State Farm sent me an extortion letter re. my home owner policy. No claims. Now, they want me to waive state rate regulation. State Farm, FU. I found much better coverage and better rates from other companies. My agent should have given me advice to resolve the situation. He either couldn't or wouldn't. Check out Eire and GEICO. I just wish they had pissed me off years ago. CYA State Farm.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: NC-2364481

Thank you Christine P. For all your hard work on our homeowners insurance and rental insurance…read more Owning a home can be very stressful! I would definitely recommend Andy Jones State Farm to anyone looking for insurance in Durham. They also handled my car insurance until my car broke down and had to be sent to the junkyard.

I started a new auto policy yesterday. Very informative and helpful. Sylvia was quick and helpful…read moreeven with a lapse in my previous insurance.

Emmanuel was very helpful and advised us as if we were his own family. He was very friendly and…read moreknowledgeable about different options. Overall a great experience!

I had a very frustrating experience with this State Farm agency and would not recommend them based…read moreon my experience. Initially, I was given a quote that was significantly lower than the premium I was ultimately offered. After spending time providing information and moving forward with the process, the final price was much higher than expected. The bigger issue was the cancellation and refund process. My payment was charged on May 23, and before the policy's effective date I contacted the agency and requested that the policy be canceled. I was told the cancellation would be processed. However, more than 20 days later, I still have not received my refund. In addition, my mortgage escrow account was charged for homeowners insurance approximately 10 days after I had already canceled the policy. Despite multiple calls and follow-ups, I am still waiting for the refund and a clear explanation of what happened. The staff was polite when I spoke with them, but the overall experience has been disappointing due to the inaccurate quote, delays in processing the cancellation, lack of proactive communication, and the ongoing refund issue. Customers should be able to trust that cancellations and refunds will be handled promptly and accurately. I hope this agency improves its communication, billing practices, and customer service so that others do not have a similar experience.