Called when my sink drain cracked and spoke with a friendly woman. Said I could text photos to…read morethem to hand over to the manager to review and he would call. I sent the images, waited for a call. I had to reach out to hear back. The manager called and asked us to remove some of the wall to get better pictures. We did so, tearing some of the wall out to get the requested images. I sent them and we never heard back. Not even to let us know they wouldn't be able to help us.

Charles and Reefd were very kind and solved my blocked line problem in no time . Will use your…read morecompany again in the future and will recommend to my friends. Thanks again Carl Collier

They replaced my furnace and air conditioner after the flood. Everyone was great and the prices…read morefair. They did a great job and cleaned up everything. At the end of the day on Friday four trucks showed up to help them finish up since the city of Wheeling made them put the air conditioner 11 ft. off the ground but they got it up there. Would definitely recommend.

Our heat pump fan quit working during the negative temps. I called Wheeling Heating and Cooling on…read moreChristmas Eve and they made time for us on their already busy schedule to come and fix our heat. We are so appreciative and thankful for this amazing company to make that extra time to keep us warm during the negative temps. Thank you so much. WHC! You have a customer for life.

Called to get an appointment to get a drip fixed. I was told they were super busy and it could be…read moreweeks before they could come out to fix it. I was fine with that. Glad you guys have a thriving, busy business. That's great! What I wasn't fine with was not even being able to make an appointment when I was talking to the person who does the books. I was told that I would be called the following week to set up an appointment. Well that call never came. Guess they don't need my business that bad. Must be doing so well they can pick and choose jobs. Not a good look, guys. Oh, heads up, they want your credit card info before they come out. Not comfortable with that whatsoever.

We had multiple plumbing jobs in our home and had to find a new plumbing company whom we could…read moretrust. I honestly cannot be more pleased with this business and its workers. From the very friendly lady who answers our calls to the nice , efficient and professional gentleman that did our work for us. It was done perfectly and we were surprised at how quickly they did the job. They don't drag it out as many will do just to get the hourly charges up. We have officially found our new go to company for any future HVAC and plumbing needs. Thank you so much

Disappointed 18 year customer. I have been a previously…read moresatisfied long time customer of HE Neumann, but that all changed in December of 2025. I had routine maintenance on my 2 year old Carrier furnace and afterward, it would not work. This became a two month headache of failed attempts to diagnose the problem, freezing cold nights trying to sleep, an expensive bill for all of the unproductive service calls and mostly a deep impression of indifference on the part of the company. Perhaps they are so big now that a residential customer is unimportant. Their claim of 100% customer satisfaction guaranteed was no part of our experience. Aside from one individual who attempted to help us, management has been silent and indifferent. This company feels just like every other company these days who has outgrown their need to listen to and help a customer. I will pay our expensive bill that took two months to generate before a solution was found and even then it is not conclusive that the AC will work in the spring. Please if you are looking for a heating and cooling company, consider this experience of ours. Sadly this company does not focus on customer service as they once did, we are extremely disappointed. Jamie Braunlich Wheeling, WV

H E Neumann has been around for a long time. Three generations of my family will call no one else…read more We even have their name and phone number on the furnace. My mom died 12 years ago, and wanted to make sure I knew who to call! Thanks, Mom, and thanks H E Neumann.

I had Will out today from Bruno. I thought for sure I needed a new toilet. when I explained what…read morewas going on, he took a look and said actually I needed a new flapper. He showed me how old and beat up it was. I asked if he would check my other toilets and it was the same for all of them. He was so nice and so helpful. he could have put the new toilet in and I didn't even need it. That's rare to find a business who doesn't do whatever makes more money fo them. I highly recommend Bruno Plumbing and Heating. Ask fo Will, he was great!!!!

The poor reviews are completely warranted. A hot head tobsayvtge least. That a prepaid in 2/3 to…read moreinstall 2 nest units, check air-conditioning and heating on a newly purchased home. He installed radiant heating for which he was paid in FULL. Left a pig sty of a mess and stormed out before actually ibstallung the Nest heating and air conditioning unit controls. They are wtull in the box! Now, one year post install, the radiant Hart has gap a thatvthia SCHMUCK well not only not addressm But Has NEVER returned a call to address. The flooring between my kitchen and dining room is ICEcold year round! Don't hire this unscrupulous Ahole or JAy Paprocky

Woods family service is awesome! Can't recommend them…read moreenough. Dan and his crew are top notch. Trustworthy, fairly priced, kept us informed every step of the way, and got the job done in a timely fashion. Woods family Plumbing will be my first call for all of our plumbing needs!

Dan had impeccable work at a reasonable price. So thankful we used Woods Family Service. I would…read morerecommend him to anyone.

We had a backup in my father's home. They said a pipe had collapsed under the basement floor and…read morethe entire basement would need dug up to repair. The next day we had another plumber come and open a trap in the basement that MEP didn't even look in. Was a simple clog that he cleared up in minutes. Saved us thousands. Strongly do not recommend this company.

Nice, professional plumbers and office staff, they did excellent work in my grandpa's empty home…read moreafter the water lines burst this past winter.

Had a tech come out for my furnace not working. Jared came out and fixed it same day by replacing…read morethe motor. Costed less than what I expected. Great work for a great price!

I needed a new complete heating and a/c unit installed at my home. Brian made 2 visits to my home…read moreto make sure I had the adequate unit as to what would work best for my complex situation. The field crew arrived on schedule and did a fantastic job with the installation. They were very efficient as well as very professional in their work. I would gladly use their services again in the future.