horrible customer service. was promised a rate for 6 months. they turned around and cut it off…read moreafter 2. no notice given etc. horrible customer service. I called and left 6 messages on different days. then I called the new reservation line and someone picked up right away.

I am delighted to say after walking in on a Saturday afternoon with a vague idea of what I needed,…read moreI was treated to VIP level service and done in under 20 minutes! Kristina gave excellent patient friendly advice and went above and beyond to help guide me through a ridiculously good deal. No notes!

Constantine is amazing, and so is his team! We have used them personally 2 times in the last 18…read moremonths and both times they are fast, efficient and under budget! We recommend them to all our clients who are just as happy with them as me! 10/10 great experience

This was the easiest and best move that we have ever had. The movers were efficient, hard working…read moreand really pleasant folks. The crew called when they were 10 minutes away and then arrived exactly on time. The move was completed a half our earlier than expected. Can't say enough about how good these guys were. Efficient, punctual and pleasant. Great combo.

I've moved around a fair bit and rarely have i had a good experience moving. I find movers are too…read moreexpensive, show up late and then you end up with broken plates. Not this time! I feel like I really lucked out choosing Innercity. Andre was a hoot and so were his guys, Mike and Alan. The owner asked me alot of questions when we booked the move and they came with the right type of equipment to get me out of one house and into the other. They dismantled my bed and reassembled it in my new place. Did the same with the kids beds and my table. No lost screws or missing table legs. No nicked walls and for the first time all my plates got to the other side. Saved my carpets too as (of course) it had to be raining! I moved from a house with too many stairs downtown to a 3-bed bungalow in Markham. I got a mid-month special, and I was entertained by Andre and Mike throughout the move. I recommend them.

I am changing my review of Inner City Moving & Storage Company because the owner stepped up in way…read morethat was completely unexpected. He offered a sincere apology and he made things right. As I mentioned in my previous review, the movers were highly skilled and very experienced but mistakes were made that caused some damage to my furniture. We're human and we all make mistakes. Minor damage to furniture is a normal part of moving and I expected it when I hired this company. What I didn't expect was that the owner would take the time to contact me, to listen attentively to my complaints and then to respond by remedying the situation. I did not expect compassion, kindness or a human being at the end of the phone line who was deeply apologetic. I was very impressed with the humanity shown by Paul. Paul didn't just apologize for the mistakes made by his crew, he took responsibility and ownership for those mistakes. He showed integrity and to me, that is what differentiates a good business from a bad one. Thank you for being an honourable human, Paul and for running your business with integrity. I highly recommend Inner City Moving & Storage Company. Patrice

Was an excellent experience through and through. From the very first meeting/estimate with my…read moremother, Sheila Clarke and team were professional, empathetic and reassuring. The process was seamless and they took very good care of my mother's needs and possessions. Can't say enough on how the company makes the situation less stressful for not just the ones being moved for but also other members of the family who would normally take on the responsibility....Way better than your average moving company. Al

My nightmare with the moving company from Hell --which they call Move Seniors Lovingly…read more A complaint to the company resulted in the owner sending a bill that was way over the quote, and then threatening both to involve the police to get it paid immediately and sell off all the contents of our home that were just moved into storage. Not a lot of love there. We hired this Toronto-area mover because it boasts a sensitivity to the transition needs of seniors and claims a top rating with the Better Business Bureau. It also assured us that it enforces the most advanced Covid-19 safety protocols among its workers. What it did in reality was very different. There is no love for seniors here. Just abuse, and treating us like we are an easy target for a quick buck. Move Seniors Lovingly contracted with an entirely different company to do the move, and one we had never heard of before. They went way over the estimate and employed badly trained workers who were careless and caused major damage to irreplaceable pieces of furniture. They didn't even come close to following Covid-19 safety protocols. Instead of using the one bathroom I asked them to use, they repeatedly used every bathroom in our home. During the move, they didn't wear gloves or sanitize their hands, as we were promised they would, and their masks were frequently off when they were speaking to us. After I called head office to express concern about the careless handling of items that were damaged, two workers stormed into my bedroom, shouting angrily at me for complaining. Yes, they were in my bedroom when they did this, and, yes, I felt threatened. Think it couldn't get worse than this? It did. They handled the first part of the move badly and then knocked off at 1pm, leaving half of the home still to be loaded on the truck. It necessitated another truck and crew the following day. We assumed this would all be included as part of the original quote for the move. Wrong. They charged nearly three thousand dollars extra. They also charged for a crew of three when only two showed up -- the same movers who had earlier stormed into my bedroom, despite the company's assurances that they would not be sent again. They planned the space requirements for the move so poorly that we had to leave valuable items behind, never to be seen again. Think it didn't get worse than this? On the next business day following completion of the move, I wrote to head office to set out my complaints about the abusive conduct of the moving crew and the damage caused to our items by their carelessness. I expected the company would look into our concerns. Instead, what we got was a final bill that went over the amount we were quoted by thousands of dollars. We had already paid a deposit for the move amounting to more than $3,000. Now, the company was demanding another $8,000. There was no response to our concerns. What we did get came in the form of a very blunt threat from the owner 48 hours later demanding that we pay the entire bill immediately, without question, or he would have the police come after us and he would dispose of everything we had placed in storage with his company. "I will give you a 24hr window to settle. If I don't hear from you. I will take further action through legal counsel, Police, and a disposal of all items in the two filled lockers that we have for you. Sincerely Brian Salnek 647 330-0424" Can you imagine a company owner sending an email like this to a customer who has raised concerns? He clearly thinks he's above the law. His threat to dispose of our possessions is not allowed by the regulations that govern storage companies. There is a process that must be followed, and a bill that is not even a week old does not come anywhere close to meeting those requirements. But apparently the law was of no concern to this owner. He knew he had the upper hand. He had all the possessions we had accumulated over a lifetime, and he knew we wouldn't want to take chances. We had to pay everything he demanded. It was a shakedown, pure and simple. I am desperately afraid that when we have our goods moved out of this company's storage to our new home, we are going to be shocked by how many of our items are either missing or damaged. I am also worried that there will be another huge shakedown to get them out of storage. So our nightmare with this company is far from over. The company's owner, Brian Salnek, claims "we wrote the book on senior's move transition." All we saw was the chapter on fleecing, threatening and overcharging seniors. Don't let yourself or a loved one be taken in by this company. Everyone, and especially seniors, expect and are entitled to compassion, dignity and respect. This company delivers threats, bullying and abuse.

Fantastic company with great leadership and a calm, friendly and professional team. I got wonderful…read moreand much needed help to prep and eliminate moving day stress. I have also used this company to move a couch from one part of the city to another during rush hour. Again, it was professional service that went above and beyond. The rates are reasonable and often less than other companies. I can't recommend this company enough! Thank you, Carl and team!

Thanks to Carl, Romeo and Carlos for an excellent move. My elevated stress levels were abated due…read moreto their professionalism, diligence and enthusiasm. From the first call, Carl put me at ease. He took the time to ask questions in order to ensure the move was well planned and would run smoothly. Everything was neatly wrapped and moved with care and expertise, They were polite, friendly, hard working, and cleaned up when finished. Even when the rain began they kept the same pace and great attitude. I have moved over a dozen times and this was the best move thanks to all of them. Well done!!

Downtown uhaul locations are generally a disaster... badly run, overcharging, poorly maintained…read morevehicles. But this location, on Parliament is a gem. The new owner is really working hard to meet customers' expectations, to clean up the office which was a bit rundown before, and to make sure all the vehicles are well maintained and clean. He has only been there for a few weeks so disregard any reviews from before August. You will not be disappointed here. I can't say enough about what a pleasant experience it was. We were so surprised...

ZERO STARS IF POSSIBLE!!!! Nothing good just wasted time and empty promises and me left to deal…read morewith it. I booked a week in advance. I was ensured twice everything is fine I will get the truck no problem and two days before my move I get a call, I have to drive 45 min away to pick up the truck and I don't have a car. That is not what I agreed to and totally ruins our plans. I called to rectify the situation I had to wait 20 min the first time then 20 min the second time when they failed to connect me to scheduling. They couldn't help me... I don't understand why they bother taking reservations if they can't fulfill them. When I go to cancel my reservation online, it say your reservation is complete see you on the day time and location... So I have to go on hold another 20 minutes to cancel with a person. I Will never use again. I will try every other company first. Went with Bristol car and truck rental in the end.

We've used Ryan and his team for 3 moves and it's been smooth every time. They are prompt and…read moreefficient, and they are fairly priced. Ryan is also very kind and handy. I definitely recommend!

Dangerous driver with no regard for human life. I was behind the driver on the 404 during rush…read morehour. he was tailgating every single car that was "in his way". I called the number on the truck and the driver is the owner!

Great and fast service. I highly recommend this company. Don was great and helped me out of a jam.read more

The owner of this store is an absolute bully. Long story short, I was trying to make a left hand…read moreturn onto a street using a shared centre lane. Also to be noted the westney and bayley intersection was shut down so all the traffic was turning around, which was evident with the line up of cars aroundme, AND the line up of other cars behind me waiting to turn left the same as I was. So sir comes up in his big pats rental truck and proceeds to come right up to my bumper, so I could not see around his huge truck at all, not could I go anywhere because he was almost pressed onto my bumper. I guess he expected me to reverse into the other cars behind me so his holyness could make his turn on his terms. After I put my car ( let me reiterate that, SMALL VEHICLE) in park, and took my keys out of the ignition, because I was sandwiched between his truck and the LINE UP OF OTHER CARS BEHIND ME MAKING A LEFT. I guess he realized I wasn't going to be bullied by this very disgusting human being. When I call his company to complain, he called me, and this is a quote here peoole, "a stupid teenage girl" Sir, I'm 27 and your a bully with a bad attitude. I hate to imagine what your like in your private life is this is how you handle yourself under your companies name. Cheers man, hope you can learn how to be a decent human being. I also have it all on video, this man is probably the reason your teenage daughter is afraid to drive.