I paid for Botox. I originally wanted to do Botox just on my upper forehead because I don't like…read morenot having movement on my eyebrows. After she insisting that could not be done only I that area I agree to her recommendation. Now I have NO MOVEMENT AND A DROOPING EYE. I called several times and she never returned my call. I Will never go back. HORRIBLE EXPERIENCE. Horrible results

Three unpleasant phone calls to try to make one appointment. Let me be clear, they are calling me…read more Demanding more and more information each time and explaining they don't appreciate my attitude when I question why so many phone calls and messages are necessary for an appointment for a facial. I am debating canceling the appointment, afraid that the crazy person answering the phone might also be the facialist.

If I could give LaserAway Navy Yard zero stars, I would…read more This was one of the most stressful and disappointing experiences I have had with any cosmetic provider. What began as an effort to improve my confidence turned into visible skin discoloration, ongoing distress, and a follow-up process that felt more focused on protecting the business than helping the patient. What stands out most is how things were handled once there was a problem. I repeatedly sought guidance and follow-up. Instead of clear clinical support, I was met with delays, redirection, and inconsistent communication. Multiple corrections and refunds were later made to my account, which only reinforced my concern that the services, records, and billing were not handled correctly from the beginning. By the end of this experience, I was left with unresolved cosmetic concerns, financial stress, credit issues, and far less trust than when I started. For a company that markets confidence and results, that is a serious failure. My advice to anyone considering this location: keep your own records, question everything, and do not assume that polished branding means polished care.

This new location is clean and cute. Staff is amazing! EXTRA SPECIAL SHOUT OUTS TO ANDRE T. AND…read moreSHY! I found my home LaserAway, and honestly, the company is quite lucky because this is the first time I have had a positive experience with a LaserAway since buying my packages more than a year ago. Unlike the Arlington location, which is incredibly racist, inconsiderate, and unhelpful, I walked into this location today feeling like I was a member of the family. But before we even get to that, let's talk about the pre-appointment vibes. I called earlier this week to make an appointment, hoping they had something available for Thursday. Luckily, they did. I spoke to Shy and I knew from the moment that she answered the phone that I liked her. She was so pleasant and so sweet, nothing like any LaserAway corporate or center representative. I've ever spoken to. We made the appointment, she provided all the necessary information and I was set. So, today, I drove down for my appointment. Unfortunately, there was a game, which made parking a little complicated. I called the center and Shy answered the phone. She was so nice and accommodating and was so focused on me getting there safely over anything else. Luckily, I ended up parking at The Estate garage around the corner, which only charges five dollars per hour (in case you ever run into the same issue). I got there shortly there after, and was greeted by Shy with a smile. "YOU MADE IT!" she said. Her response honestly threw me off, but in the best way. I am so used to feeling like just another number, or worse, a bother to those at the Arlington location, this was such a welcomed way to be received. She checked me in, offered me a refreshment, then told me my nurse would be with me shortly. Less than two minutes later, out came Megan, who was also great. Megan walked me through the whole process, as they do, and got to work. She was very thorough and did a good job of asking questions and explaining various things before, during, and after. Then came check out, I checked out with Andre T., who was such a pleasure! Andre helped me book my upcoming appointments, and confirmed some information for me. Our entire interaction and exchange was extremely professional, kind, cordial, and inviting. I couldn't have asked for a better experience. I thanked Andre and Shy for their kindness and explained that this is nothing like what I had experienced before. Not from Amanda Holmes on LaserAway's corporate team and definitely not from anyone at the Arlington location. Even though they didn't have to, they apologize for me having negative experiences before, and asked that I please come back to them for a better experience. They didn't even have to. By the time I walked back to my treatment room, I had already made up my mind that this was going to be my new spot. I am incredibly thankful for my experience today and every team member that I interacted with. Thank you for humanizing this experience and me, providing exceptional customer service. See you next week!

Had my second Mohs surgery on a couple spots on my face. It was a simple procedure and the staff is…read moreso very helpful with all the answers and enjoyable to talk with.

The customer service here was good, and I appreciated that they provided an ice pouch after the…read morelaser treatment, which helped with comfort afterward. I was mainly getting laser treatments on my face, and the staff was always professional during my visits. However, after doing some research and comparing prices, I realized I was paying almost double compared to other places offering similar services. Once I found more affordable options, I decided to stop going.