This hotel is the best in Guildford, not only because of its amenities ... like a pool, Air…read moreconditioning, spa, underground parking, nicely appointed modern rooms; But, it's all about the people ... they have an amazing staff. Very professional and personal ... just to call out two of the front desk team: Anissa B and Genny T, helped us with not only fine tuning our checking and booking future dates, but also acting as concierges, helping us find services in the near vicinity ... they did all of this with speed and a professional approach. You can not go wrong booking and staying here.

I have always stayed at the Mandolay and had a lovely time BUT THIS IS NOT THE HOTEL IT WAS BEFORE…read moreCOVID. I have never written a negative review but this experience is unacceptable. Upon arrival to the hotel, the room we were put in had a broken toilet and were moved to a annex room because it was the only one available. We didn't like being outside of the main hotel and we had paid for a city-view room but now had a window looking into a parking lot. We let it slide and wanted to just enjoy the rest of our stay. Upon getting ready for bed, we noticed how dirty and unmade the room was. The shower curtain was grimy/ stained, the mugs were dirty and we had no spoons to make tea, and then when we pulled back the sheet to get into bed, there was no fitted sheet and the loose sheet had hairs on it along with a stain. It was clear at this point the room had not been cleaned. Upon talking to the front desk in the morning, the staff was just as mortified by the state of the room as we were and were very apologetic (the staff on site was very kind!). I expressed that we did not get the accommodations we were expecting and paid for in our first night stay and I was told the manager, Ian, would contact me. Rather than remedying our experience and adjusting the rate of our stay for the one uncleanly night and parking-lot view we overpaid for, I have spent the following days of my trip arguing with the manager as he wanted to "investigate" the situation days after the fact. His investigation of the "facts," I can only assume involved asking the staff if they cleaned the room... which of course was said to be the case since he was not on the premise the day we brought our concerns to the front desk. He has since tried to defend all points made, seeing no reason to amend the cost of our first night. We have even acknowledged that the room was adequately cleaned the next day and we are not asking for a price adjustment on our second night. Instead, he has put it on us for not calling reception to request these things fixed during our first night (despite the fact is was bedtime and the room needed to entirely be cleaned). He compared it to guest calling the front desk to get more pillows or biscuits. Following my correspondence with him, I would avoid the Mandolay. If the stay does not meet basic standards, do not expect the hotel to deal with it in an appropriate manor. Truthfully, I was embarrassed I recommended to my friend that we stay here. The uncleanliness is not acceptable during COVID and the service following it has been a headache!

I went here about 7 years ago and thought it was like staying in a roach infested hovel! The rooms…read morewere dingy and I didn't even stay around long enough for breakfast to find out how that was. Thankfully it has undergone a major renovation since then and is unrecognisable when compared to its former self. The lounge and bar area is a pleasant area to sit and enjoy an afternoon drink and becomes a lively night time venue which is always friendly and pleasantly busy. The rooms have been given a very much needed makeover and are now a relaxing place to stay. A massive improvement and worth considering if you are staying in Guildford.

Good large modern rooms , plenty of parking . Well located for access to Guildford and the A3 .read more