I am really struggling with the concept that this is a 4 star hotel, or that this can be defined as luxury accomodation. I've stayed in motels that have been in better condition to be honest. Carlton Mitre has a fantastic location, but so many things let it down. Perhaps once a upon a time, this was deemed to be luxurious, now it is only disappointing.
Firstly - the room. Drab, and definitely had better days. The deluxe room we had had a bed with a ridge running down the middle (rather uncomfy) where two beds were pushed together. On the upside, we did get 2 chocolates upon our arrival, and we did sleep well despite the bizarre nature of our bed.
The bathroom - some rather odd stains around the sink stem (rust?) and general black marks on the filler around the tiles. Not really the most pleasant of rooms to clean in. The public toilets in the foyer were not much better.
The bar - closed at 10:30 on a Friday night. With a wedding party booking out the building. So have no idea what that place was like.
Staff - when enquiring where we could find food at such a late hour, told us to walk across the bridge. It would be nice if the staff on front desk knew the local area rather than fobbing us off with a vague answer. Where a chemist was... over the bridge (nearly 2 miles away as we discovered).
Food - we only had breakfast. And it was awful. Nasty cheap bagels, barely toasted, with sloppy, runny tasteless eggs. Cheap feeling overall. On the Sunday, despite the same breakfast menu from the day before, the duty manager would only serve us tea, as the rest of the food was buffet style (including coffee) - served with a side of rude. Breakfast food that had sat in a hot plate for too long. Oh well, at least there was fruit to be had.
Overall, I haven't had the widest experience of hotels, but I've stayed in better and for less money. Given the number of people who stayed over this weekend, I would imagine there was enough profit to maintain better upkeep of a so called 4 star establishment. Definitely wouldn't return. read more