Formal Complaint - Service Department Experience…read more I normally don't post reviews like this, but I feel it's important to share my experience with the Service Department. From the lack of communication to the questionable repair work, this has been one of the most frustrating and disappointing experiences I've had. My rear driver-side brake caliper was leaking brake fluid so badly that I had no brakes at all. Since I have an extensive warranty and the dealership was nearby, I trusted them to handle the issue safely and professionally. Unfortunately, that wasn't the case. After waiting six days just to have my car looked at, I was told that a slide pin was missing from my caliper, something that, according to the service manager, "doesn't just fall out." I was also told the repair wouldn't be covered under my warranty. I had to personally contact the dealership where I purchased my vehicle to get the claim corrected and approved for coverage. Communication from this service department was nearly nonexistent. I had to call repeatedly for updates, and it took over a week just to have the part ordered and the repair completed. When I asked about the brake pads for that caliper (which were also covered under warranty and had been soaked in brake fluid), I was told they would simply be "resurfaced." As someone concerned about safety, I questioned whether that was appropriate and was dismissed without explanation. When I finally got my vehicle back, the caliper appeared rusty and old, and the brakes immediately began squeaking. A month later, the issue persisted, so I took my car to an independent mechanic, who found a gouged caliper piston and no grease on the slide pin. This is absolutely unacceptable. Between the poor communication, the delays, and the substandard repair work, I would not recommend this service department to anyone. Customers should never have to fight this hard for safe, quality repairs, especially on a warranty-covered issue.

Absolutely impressed with this dealership!! Never been here, live 11 miles away drive by it often…read more We had a lease vehicle for my mother in law that was expiring, and we needed to know about how to purchase or return the vehicle. This vehicle initially was leased in Bradenton Florida. Dave McFadden and his wife greeted me at the door. I explained the situation and looked to them as to how to handle it. Within 5 minutes Dave had it figured out, east peasy!! Something that 2 salesmen and a finance guy and a neighbouring dealership (25 miles west) either weren't willing to do or complete what they said they would. We returned the next day with the leased vehicle and given the actual financing quotes, Dave said take a couple days to figure it out, we did and on7/24/23 we purchased that vehicle and it was such a easy process. Unfortunately in the last year this has been the third purchasing at a dealership that I've been a part of and this was simply a breeze. I cannot say anything but praise for Dave, his wife, Misty, Tiffany making this happen !! Thank you and thank you!! We will return!!

I am so thankful for all the guys at Ford of Hoopeston! I came in looking for a new car and they…read morehelped me through everything making it all so easy and understandable. Special thanks to Scott and Oscar, you guys are great!

I had the pleasure of working with Scott a salesman at Hoopeston, Ford. He greeted us with a warm…read moreand welcoming smile. He was well informed about the 2015 Nissan and answered all our questions. Scott's willingness to go the extra mile in gathering information about the Nissan showed his dedication to providing top-notch service. Scott's exceptional customer service and commitment made our experience at Hoopeston Ford smooth and stress free. Thank you, Scott at Hoopeston Ford! Family of D. Conner

The owner Dustin does amazing work! He was prompt and gave me options on how I wanted to proceed…read morewith the repair. My car has never been better and I know I can trust him because he's honest and not after money but to get your car fixed! Highly recommend going here!

Dustin is very easy to get ahold of, very responsive and a hard worker. I had a '06 Escalade with a…read morebrake line issue. It was an extremely difficult process that he put extra time and effort into making right. The brake line was above the rusted solid spare tire mechanism. He had to remove that just to access the brake line. He kept everything intact that needed to be and worked late and extra to help get it done in a timely manner. I will be taking my future vehicles here!

Easy scheduling. Fair pricing…read more Work completed as promised. Location is on a main road with high visibility and easy access.

Excellent and helpful and dependable Glad this small city has this oil change facilityread more

I needed body repair to my vehicle after an accident. I never heard of this place before but a…read morelady I met referred me to them. They gave me a fair estimate. This place is very busy so they couldn't get me in immediately but after scheduling the repair, I can understand why they are so busy. They do EXCELLENT work at a fair price. Employee Paul did the estimate, owner Mark checked things over. I highly recommend them. I couldn't be happier with the work they performed. Great customer service/ Excellent work performed/ Fair price

refused me for the color of my skin!!! Racist MAN!! HOW are you in business when you treat and talk…read moreto people the way you do!!!!

We appreciate all their help when we arrived with a truck towing a trailer. They accommodated all…read moreour needs. Family friendly home town you would appreciate also

Just had the front bearing and hub assembly replaced. I thought he did an outstanding job. I know…read morewhere to go whenever I don't feel like doing the job myself. The cost was reasonable and the car was in and out in one day. I already have another to take in.

I really liked this place the shop was really great place to do my business with Derek did work on…read moremy transmission cable they did great work and thank you guys for all that you did for me

They have been servicing my mothers car for years. I drove the car a few days ago and discovered…read morethe brakes were mushy along with metal on metal brake noise. Went to Mike's to see how soon the could get to her car for a brake inspection/repair. About a week was the response. I replied pencil the car in and if I find somewhere to get it done earlier, I would call and cancel. The response was "I don't do business that way" I left. I made arrangements for the following day with a national auto repair shop. After the inspected the car, they said the rear rotors and calipers were so rusted they were inoperable and the front were 90% gone. The replaced the brakes. My concern was with Mike's safety inspection and servicing procedures - it appears the brake system is not part of that process.

Spectacular work . Barely recognized car . It looked brand new . Much better value than five…read moreprevious detailers I've gone to in Chicago and Bloomington.