Based on a recommendation from my State Farm agent, I scheduled a repair for an older mustang. I…read morewas told it would take several months to obtain the parts. After waiting patiently for three months, without the use of my vehicle, I received call from Mike's Collision indicating the the vehicle can't be fixed. After many hours spent on the phone with State Farm, I was able to go to Kurt's Auto Body for the repairs. They did an excellent job and had my vehicle back on the road within two weeks. Extremely unprofessional to lie to a customer. I wouldn't trust this group!!!

Mike's collision center was the closest Tesla certified repair center near me. And they happened to…read morealready have a business relationship with State Farm. Darrell kept me updated as the vehicle went through the repair process. Vehicle was completed on time, no issues. Car looked great. Would recommend.

My family and I have been going to Bob Zook Autobody for years and we've used quite a few of their…read morevarious services from autobody work to mechanical work. They're always friendly and ready to get to work. Their mechanic, Jake, is top-notch. Their body work, whether just the daily nicks and bumps a car gets to accidents, is beautiful, and their detailing is top quality. I've never had a problem with them, except the one time recently I wanted to pay in cash and they said they'd take it, but weren't set up to make change, so I relinquished the extra $0.87 as a tip. Tips and tricks: pay with a debit card to avoid the credit card processing fee.

Very pleased with the repair work done on my 2010 Ford Flex. I'd picked up a recap tire thrown by a…read moresemi and cracked the front bumper. I've seen repairs that were obvious -- staples, glue, etc. Zook's replaced the bumper for much less than I thought possible. They also repaired the frost damaged lift gate and fixed a few nasty scrapes on the passenger side. Everything was done at our convenience, and done quickly. Just the best in town.

These guys deserve SOOO much praise not only for there hard work and top notch service, but also…read morefor being such absolutely kind and caring people throughout the whole experience !! They really went above and beyond both times doing work for me. I'll be a lifelong customer and they will always be my recommendation for work on your vehicles! They are simply THE BEST IN DA BUSINESS!!

It's been a while since my last review but feel compelled to refresh my experiences…read more Mounce continues to be my trusted auto service location. The techs are knowledgeable, the manager is friendly and the prices are fair. There have been several opportunities where they could have taken advantage of different situations where I expected a problem to be more than it what it was - but every time they've taken care of us appropriately. I completely trust their advice and service. Not to mention, the lobby makeover looks pretty sharp too!!

Brought car to be repaired based on a recommendation. Knew that the repair needed to the vehicle…read morewould be expensive ($2300). Vehicle was fixed and picked up and began to leak oil. Brought the vehicle back and diagnosed that the pan was just dirty from regular oil shop. Picked the car up, still leaking oil so brought it back again. This time the ring was leaking and covered under the warranty. Brought it home and AGAIN, still leaking oil. Took it back for inspection, only this time the valve cover was magically leaking oil and not covered under warranty. Repairs cost another $395 with the majority being labor. Prior to the original repair the vehicle didn't leak oil. Very disappointed with the repair, numerous returns, excuses, cost, and warranty. Don't feel this place is honest and do not recommend others to this shop.

*****DON'T TAKE YOUR CAR TO JOHN'S in Lexington, Illinois ****…read more This body shop is where we took our newer vehicle that got damage by a flying piece of tire debris only 3 hours after we bought it from the dealership. We took our vehicle here on the recommendation of a friend. Initially looked like it was gonna be a decent shop, but that changed rather quickly. This shop that does mediocre work. I say that because they supposedly fix cars for a living, but the customer has to point out damage that they said was fixed but wasn't. They called and said your car is done. Get there to pick it up and damage that we showed them when we dropped it off wasn't even addressed. So we leave it there to be fixed. During the time the shop had the vehicle in their possession it was damaged on the opposite side. I know this for a fact, because we have photos from when we bought the vehicle and their photos from when it was dropped off to be repaired. During its time at John's (ANTI) Auto Body Shop. Someone damaged my vehicle. We pointed this out to them and were basically brushed off and told we didn't do it. As not to go into a lengthy post. They said not our problem and have a nice day. The owner flat out said they weren't doing anything about it and to turn it in on a new claim. We tried to explain that the damage was not there when we bought the car or when we dropped it off. It's a deep scratch on the right side about 5 inches in length. I am generally willing to be understanding and try to work with people, but I take exception to someone calling me out and saying that I'm lying about something I know for a fact wasn't there. I was forced to make this group and post to help others avoid mistakes and getting treated like this. Take your car here at your own risk. Their work is shoddy and mediocre at best, especially when you have to point out what they should have seen when they first worked on it. In closing. If the owner is so sure his guys didn't damage my vehicle, then why did it take me pointing out work they missed in the first place? Obviously not too sharp or attentive to details and talking out both sides of his mouth. A pic of the damage and the others for reference when it was dropped off. No scratch until we went to pick it up.

Could not be happier with the quality of the work and the customer service. If you are in…read moreBloomington or Normal, it is worth the drive!

We recently started looking for a small SUV for our daughters and one for a Ford Escape popped up…read moreon CarGurus for Fraher Ford. It was listed as a great deal on CG and from the pictures it looked really nice. Pontiac is about a two hour trip one way from where we live but I contacted Ryan and from the get go we received unbelievable customer service. We drove down there on a Saturday and took it for a test drive and the car was impeccable. It was clean, Ryan provided the Carfax equivalent and gave us the background on the vehicle. We spent about 15 mins negotiating and agreed on a price out the door. We were there for a total of 35 mins that Saturday. We would have to come back the following weekend as we needed a week to get the finances in order. The following weekend we drove and did all the paperwork with Cathy and she gave us the run down on the vehicle and showed us how things worked. All in all, only another 35 mins. So 8 hours of round trip driving to the dealership and only 1 hour 10 mins at the dealership. Unbelievable!! It's usually the other way around. Fraher is a 3rd generation family owned dealership that provided us with the easiest car buying experience I have ever had in my 40 yrs of buying cars. Wonderful customer service and an amazing buying experience. Well done Fraher family!!!

Ryan went above and beyond with getting me information and photos of the truck I was interested in…read more This was crucial to me being I had a far drive. Easy negotiations. Overall you can feel the difference in their family ran dealership compared to other dealerships i was working with whom only was out to make a dollar on me. Thank you Fraher Ford. You gained a customer for life! Couldn't recommend them enough!

Ron and the gang, cannot get any better than this. Always helpful, always putting the customer…read morefirst. His shop seems to pull out all the stops, when it comes to handling just about all the repairs the customer needs to have done. Even found out that, his shop does Window Regulators and replacement Assemblies. I highly recommend Angel's Auto Repair Center for all your needs. Mr. Nagel

Ron is so helpful and completely transparent. I recommend you to get your work done at Angel's…read more Today, as an example, my son's car broke down. We got it to them and they took care of it right away. Every time I pick up a vehicle from getting service done, the parking lot is packed. It tells me that they do great work. Thanks Ron!

I was driving back to Chicago when my car started making a terrible sound, didn't know why to do…read moresince I was so far from home, so I called Joes Repair shop and he was beyond kind and diligent, he took care of the part of my car that came off right there where I was, life saver! Do not hesitate to contact him, is like your best friend coming to the rescue!