I called up to simply ask for a price quote to get 6 shirts tailored. I explained what I had, and what I was looking to get done. The first frustrating thing I noticed was that when I was trying to explain what I needed done, she kept talking over me. Once I was finally able to explain she started price quoting me on tailoring pants. I reminded her that I'm not bringing in pants, only shirts. When I asked for a ball park price she kept saying "come in and we'll tell you". I started to explain for a second time that I'm just looking to see if A) they can do this, and B) a ballpark price. I had to literally ask her to please stop talking over me, and allow me to finish. Getting a direct answer is pulling teeth here. Eventually she asked for my number and told me someone will call me back. Ive never had someone get my number wrong 3 times in a row. I told her that she would have a much better chance on capturing it correctly if she would just allow me to speak without cutting me off every 3 seconds. BTW, I never got a price quote and I never got a return call. If its this much trouble in the beginning, I couldn't image how much trouble it would be to actually do business with this place. read more

KEEP LOOKING. DON'T GO HERE. I'm sharing my coworker's terrible, no good, very bad experience for other Yelpers' benefit: My coworker, Lee B., took his shirt in for a button and dry clean, thinking he'd give some business to a little mom and pop shop. Went back a week later: no shirt. They said the factory had it and they were looking for it. Came back another week later: still no shirt. He asked for reimbursement for his shirt, and Roberto (Angela's husband) told him to take another shirt from a rack in the shop (which looked like other people's dry cleaning?!). Lee B. declined the offer of probably-someone-else's too-small shirt and instead asked for what most of us would request: reimbursement for his shirt. He asked for $40, plus the $10 he'd paid for the services when he'd dropped the shirt off two weeks prior. The man at the shop, Angela's husband Roberto, told Lee B. he wouldn't reimburse him $10 for his shirt... told him his shirt was MAYBE worth $5 or $10... told him his shirt was torn, and "very very very dingy and dirty". Lee suggested the business owner buy him a replacement shirt. Roberto said he would buy a replacement shirt and took down the size and brand information. Thinking the saga was finally over, Mrs. Lee B. called the shop to let them know Lee B. would be by to pick up his replacement shirt. Roberto said, "What shirt? I'm not buying him a shirt!" She asked, "So you never planned on actually replacing his shirt?" Roberto answered, "No." The following day, Lee B. had a Universal City police officer meet him at the shop to try to clear up the situation or file a police report if nothing changed. Roberto held his line in front of the police officer. He refuses even to refund the $10 Lee B. paid for the button and dry clean on the now-missing shirt (which Lee B. figures, with a weary laugh, someone probably plucked off the rack when HIS shirt went missing ;) The other reviews for this business echo the same sentiment. Other people in our office building offer similar stories from this location, but haven't bothered to lodge formal complaints. Lee's gonna get himself a Yelp account, but I'm putting this right here so everyone knows to steer clear. Best we can guess is they own the strip center, so don't have to worry about running a reputable business in this location? For what it's worth: Lee says the wife (Angela) has always been nice. He also says he understands that things sometimes go wrong or businesses get in a tough spot... but he doesn't accept that the business owner refuses to make an attempt to do right by his customer(s). read more

Angela's Alterations & Dry Cleaning - coworker's receipt and case number - Sewing & Alterations Near Me - Universal City, Texas

Apparently, I was robbed by this place. Okay...let me explained: I needed to get my favorite pair of distressed jeans repaired. The white cloth behind the distressed openings had became loose and I wanted to get them fixed...again they are my favorite jeans. I also had a bright idea....instead of white cloth......I wanted black cloth behind the distressed openings....it would look great and go great wth Spurs gear. After all, it is playoff time...Go Spurs Go!!! So I went to the first alteration shop I saw on Pat Booker Rd. I rarely get clothes altered/tailored....so this was uncharted territory for me...I figured sewing is sewing. Lol. Customer service was slow but pretty cool.....I explained what I wanted and was told they can do it with no problem....they quoted me a price...I paid and a week later...I picked up my favorite pair of distressed jeans. They looked great....I was please. I went home and put them on...with a black Spurs shirt...my black Jordans and was off to the Spurs game (Game 1...Spurs beat Memphis Grizzlies). This is where things get weird...my wife and I was chatting about how fly my jeans looked and she said it was a good idea to add black instead of the original white. She asked how much is cost and I said, "forty five bucks." She immediately screamed, "What the fuck....why did it cost so much?" I innocently replied, "I don't know, why... is that too much?" Then I spent the next 30 minutes or so with her explaining to me how I was "robbed" by Angela's Alterations and Dry Cleaning. Lol. PROS: Again uncharted waters for me....so I don't know what to say. It is close to my house which is a plus. Lol. CONS: If you don't know what your doing....they will take advantage of you (robbed). RECOMMENDATION: I'm not sure what to recommend. Lol. Do your homework before you go to this place...or call my wife and ask her what's an appropriate amount of money to spend on alterations. Hahaha!!! 1 Star Angela.....it's not cool to take advantage of people. read more

Angela's Alterations & Dry Cleaning - 1 Star for Angela's...but my jeans do look fly:-) - Sewing & Alterations Near Me - Universal City, Texas

Times like this, I wish I could give them zero stars. My wife and I dropped off a few items. I had to get new rank insignia (2 items) sewn on a jacket for my uniform. When I went to pick it up, the owner insisted that I did not provide both rank. When trying to respond, the owner kept speaking over me saying that I did not provide the second rank. Even though the rank was already sewn on. He also kept pointing at and touching the sewn on rank with the ball point side of his own, getting ink on the rank, every time he spoke. When I pointed out what he was doing, he flipped the pen the other way and said he wasn't touching the rank with the ball point side. When I tried to explain that the both rank insignias come attached he kept yelling over me. He finally realized that we already gave him both ranks and then said that he originally charged to sew on one rank... When I dropped it off, I showed him both ranks. It was very frustrating and extremely unprofessional for him to yell at a customer about something that wasn't true and would've been apparent if he had actually looked at his work. We will not be using their services again because of how we were treated. read more

SCAM ARTISTS!!! If you're military PLEASE DO NOT go!!!!! Not sure why I didn't read the reviews before I came here. I guess I figured, that who can mess up military uniforms... it's the same standard no matter what state and what location. But, I couldn't have been more wrong. First, they take forever. My original day of drop off was on a Monday, they told me to pick it up on Friday. (That's a long time, but whatever) then on Friday morning, he calls me and tells me it won't be ready until 5pm on Saturday. What takes that long to just create and sew down name tapes. Saturday comes and I come get my uniform, the seamstress literally sewed my name tapes ONTOP of the Velcro. She didn't remove any of the patches just sewed right on top. So, it was EXTREMELY BULKY NAME tapes. I immediately told them they had to fix it. The Mexican man sat there, looked me in my face and said "No, no, no there's no Velcro I don't know what you're talking about" and I'm shocked at this point because he's looking DIRECTLY at the Velcro. We go back and forth for 3 minutes and finally the seamstress comes out and said she would remove it. Like who does that??? Who denies something that they physically see? Real Gaslighty. Not to mention theyre EXTREMELY OVER PRICED!!!!! I paid a whopping $26 dollars more than if I went on base. Or down the street. It's crazy. Lastly, the letters on my name tape is CROOKED. Terrible embroidery job. Sloppy and extremely rushed. I honestly do not recommend for ANY MILITARY PERSONNEL! Please!!! read more

Worst experience ever. Dry cleaning takes a week. Two out of four chef coats had large brown marks that weren't on them when I dropped them off. I get those back in another week. The service is terrible. read more

If you are looking for a Tailor to sew on patches this is not the place to go if you want it done correctly. I should have read previous reviews. Take it to a true professional. read more

Totally unprofessional business! Took in my daughter's prom dress for some simple alterations. I had to return twice because the owner, Angela, tried to save money and do the alterations herself (obviously she is no seamstress). The real seamstress, Gail, fixed the 7 hour mess Angela created and had my dress finished in 45 minutes. When I went to pay, the manager (Roberto), argued with me over the final price. Seems he was reneging on the refund Angela had agreed to. He said I should have had the dress altered where I bought it and he was losing money (maybe that's because he tried to save money having his unqualified wife Angela do the work)! If you can't do simple dress alterations, please take down the sign in your window that says you can! Save your time & money and don't go to Angela's Alterations & Dry Cleaning!!! read more

Be careful with these guys. Took my sons letter jacket in to have a few patches put on and had to return to have his letter sewn on straight. Owner told me NOT to come back if I had any further issues. Letter still wasn't completely straight but I really don't want them touching it again. Trying to give a small business owner some love but it didn't work out this time. read more

Our experience is outstanding. We have used this business for years for both dry cleaning and routine alterations. Two years ago, we took in our family size tent that had a rip at the tent door. It is completely fixed and looks perfect...all for a great price. Our latest experience is just as wonderful. We took in our 20-year old quilt that had begun to fray at the top and in certain places in the centers. The repair job was fabulous. A perfect match in color and material type for the quilt. Hand stitching work for the center repair jobs. We now have a quilt that will last many more years. We will definitely go back! read more