Firstly, the salesperson said they have a calendar filled every day with activities so that the…read morememory care (Harbor) patients would always have something to do to keep their mind at work. I saw this calendar just outside the entrance to the Harbor area, and it looked great. Well, every single day I went to visit my mother there wasn't ever ANYTHING going on. Everyone was just sitting on the recliners asleep. I never witnessed a single activity. I had a private aid with my mom every day all day as well, and she told us there wasn't anything going on during the day. Secondly, while my mother was in the facility I had to reach out to a few people in upper management, Peg Sullivan and Jenn Brin, to get some basic questions answered. The emails or voicemails I left were rarely responded to. I'd have to get in my car and drive down there to get any communication across. This was very annoying. Thirdly, I reached out to get a couple simple things addressed in my mom's room. There was a ton of dirty dust on the outside of the AC vent register on the ceiling. I wanted it cleaned off. You guessed it, nobody responded. When taking the tour of the facility, I noticed a lot of base trim work was removed in the large community area where the sofas and TVs are. I asked the salesperson about that. She said they were doing some renovating and painting. A month later and the base trim was still not reinstalled. If I had to guess, I'm sure it's still not reinstalled at this very moment. My mom's house was very neat, and in perfect repair, so these 2 minor things were important for me to get addressed. Finally, when all was said and done and my mom was no longer living here, they owed me some money. I went back and forth several times asking when I'd get it. It took them over a month to get me the money they owed me. That was a bit insulting. For the amount of money you pay to live there, they really should have MUCH better service. Some words of advice - stay away. If you absolutely have to move a loved one here, get them their own private aid and make sure they have a lot of visitors.

This is the cleanest, fanciest assisted living I've ever seen.when you first walk in you feel like…read moreyour on the titanic. Every apt has a home feel with upgraded amenities in most rooms. The staff is exceptional and many have long tenure at this property.

I have been living at Alto Evergreen walk for the past four months. This community is awesome and…read moremeets all of my needs. I was working with physical and occupational therapyand already have been discharged because my progress was so great. Sometimes it is difficult to tell whether the residence or the staff are more happy to be here Each day here brings many things to do. There are fun activities all the time and we also go on many trips. The staff is very caring and they call them care partners. There is a a wonderful dining room staffed by a terrific wait staff. There is also a terrific small bistro Café that you can use if you don't feel like going to the big dining room and movies are shown every night after dinner we also have abeauty salon, and a small gym quite often entertainmentis brought in to keep the residence, very happy and occupied during the nice weather it's really lovely to be able to go outside and take a nice stroll on the grounds there is always something to do here and I'm happy to call this place home

Wasted 2 months of my time without any work only to interview on a case that was unreasonable and…read morenot a case that should be given to anyone.waste of time no communication. Avoid !!!

Hiring AMP Homecare solutions was the best decision my family took for the care of my grandfather…read morefor 1 year prior to his death. The CEO Isaac was very patient with our family in the coordination of my grandfather's care all throughout. He has an excellent team of caregivers who go above and beyond to ensure quality and safe supervision of your loved one. He provided very affordable rates along with additional services such as personal assistance. He was truly always available to answer questions, pleasant to work with, respectful and receptive to feedback. He even went as far as reaching out to our family to check on my grandfathers health progress each week. This company is truly passionate about what they do and if it was not for them, we doubt our grandfather would have made it this long. I would recommend AMP Homeware Solutions to anyone seeking a company who invests in their clients and values collaboration from their families.

Where do I begin? I entered this facility in 2022 and 16 months later I was discharged…read more The type of care residents receive here is minimal at best. Three roommates I had were degraded and talked down to and sometimes completely ignored when they soiled their diapers or when they needed their ostomy emptied and cleaned. It was difficult and saddening to see this happen. The common theme with the CNA care is " don't make a fuss or they'll be repercussions. Fortunately, I did not have to depend on others to take care of me. I didn't experience these acts of degradation but I certainly witnessed it. Another huge problem here are the drugs and alcohol that get brought in by visitors and possibly staff. I've witnessed overdoses and death related to this problem. The reaction by management here is minimal. The way this facility is run and the lack of funding is readily apparent by the staff shortage, the dirty and poor condition of the facility and the low quality staff that is hired. Many of the CNAs and Nurses are overwhelmed and unhappy. This directly affects the patients here. They hire ONE nurse to distribute medication to 32 residents on one wing. This process can take up to 3 to 4 hours and many miss their time window for much needed meds. The food here is pretty good but a lot of times you do not receive what you ordered and get a random tray. Staff in the physical therapy component are truly incredible people. It's unfortunate they are restricted by lack of funding and staff as the "gym" has little, very little, equipment. On a positive note, about 50% of the staff like their jobs and it shows in their attitude and cordial behavior. The other half, only do their job for a paycheck and is apparent in the way they treat patients and lack empathy or compassion. All in all this place is not somewhere I'd recommend if you have private insurance or are self pay.

Let me start off by saying my Dad was in here for mobility issues only. He also has a lot of…read moremedical issues. Here are my observations while he was there. I visited every day. Wheelchair was old and one brake that didn't work and had to be fixed. When I had to bring him to a Dr appt I had to tell them he needed legs on the wheelchair and the legs they gave me didn't lock on the old wheelchair and I had to take them off at the Dr's office because they would swing out. Only one aid that was assigned to him actually did her job (shout out to Marie). He has urinals which either I or his gf would empty since no one would show up. One day there were three aids sitting at the desk chatting and hadn't attended to him for at least 4 hours. There were days I would come in and he would still be in bed (2:30PM) and they would say they didn't have enough help. They were using a hoyer lift on him after 5 weeks of being there. He was fully capable of standing, but this would take time and patience. There's only one social worker for the entire building. Sorry, but that is unacceptable and cruel to the social worker who has a load of responsibilities that one person is incapable of handling. His cardiologist wanted blood work done every week which was not done. Lastly, the building needs to be scrubbed down and sanitized. The smell is terrible and his room was filled with knats/fruit flies the entire time he was there. I do want to give a shout out to Eric (PT), Dave (PT), Ron (nurse) Sandra (OT) and Marie (aid) for being absolutely wonderful and caring. Unfortunately their heavy loads don't allow for them to spend the amount of time with these patients they need. My recommendation is to hire more professionals and put them through proper training. I have no idea who is running this facility but I would not put my loved one here ever again.

Most unprofessional company I ever dealt with! I took an early retirement so was looking for…read morepart-time work & stumbled upon All About Home Care in East Berlin. Hired me the same day without any experience but told me I'd have to take an online exam & an 8 hr training session. Was sent to a client a few days later with no training. Turns out the client was expecting a nurse, which I am not, and already has a companion 5 days a week. They also gave me a wrong show up time & didnt know client was extremely hard of hearing. They never had the courtesy to call me back when I left them a message asking them to so so nor did they apologize to the client. When I called to see if they received my msg, they said yes. So why didn't you call me liked I asked? Instead of taking ownership of their mistake , they tried to blame it on the client who had all her cognitive skills. AAHC is downright rude & definitely a fly- by-night LLC operating with no experience or compassion. They should turn their 2 room basement operation into a debt collection LLC.

Hired them to do intensive cleaning on my home, mainly because they were insured. They flooded my…read moresecond floor bathroom causing first floor ceiling damage. Arlene refuses to file a claim, and will no longer return my calls. I am not sure if she really is insured. This has become a nightmare as I now have to go to small claims court. Beware.

I would NOT recommend this agency, especially when seeking elderly hospice care services…read more Hired this company because when I first met the manager (Esther) she seemed genuine and companionate, she seems like she cared about our hospice case and would be going out of her way personally to make sure we were doing well. However after signing the contract and taking our deposit check we never heard back from her. No follow up visits, no calls, no texts, no emails, nothing to see how we were doing , how we liked the caretaker....nothing! Further worse was when our loved one passed away she made no effort to reach out and offer a simple condolence or ask how we were doing. The first contact we had was when it came time to pay the bill. Having been taken back by this, I confronted Esther and was told she did call me, but later changed that story to "oh we have a lot of clients and it must have slipped through". Their voice message says "in a world where you can be anything, be kind". However, that was far from what our family experienced with this company's management when we needed them most and hence why I'm leaving a one star review. Zero compassion and zero care for the emotional needs of a family after loosing a loved one. Our experience with the management of this company was highly disappointing and therefore we would highly recommend using another company for family hospice care.

The care from the All Ways There Home Care team was absolutely fantastic!! The type of care high…read morelevel care and kindness from the owner Esther to the amazing care giver Anthony was out of this world. Would use the agency again in a moment if needed.