I would NOT recommend this agency, especially when seeking elderly hospice care services.
Hired this company because when I first met the manager (Esther) she seemed genuine and companionate, she seems like she cared about our hospice case and would be going out of her way personally to make sure we were doing well. However after signing the contract and taking our deposit check we never heard back from her. No follow up visits, no calls, no texts, no emails, nothing to see how we were doing , how we liked the caretaker....nothing!
Further worse was when our loved one passed away she made no effort to reach out and offer a simple condolence or ask how we were doing. The first contact we had was when it came time to pay the bill. Having been taken back by this, I confronted Esther and was told she did call me, but later changed that story to "oh we have a lot of clients and it must have slipped through".
Their voice message says "in a world where you can be anything, be kind". However, that was far from what our family experienced with this company's management when we needed them most and hence why I'm leaving a one star review.
Zero compassion and zero care for the emotional needs of a family after loosing a loved one. Our experience with the management of this company was highly disappointing and therefore we would highly recommend using another company for family hospice care. read more