The one PA is awful; Whaley. Do not trust her with your life. I had to walk out after waiting 2…read morehours...without even an aspirin & I'm broken, in pain. Whaley just doesn't truly care. Erik Dragos,was amazing but since he's gone I do not know what to do. This place needs better help. I'm coming back tomorrow hopefully to someone better. A male preferably since the lady is insecure & obnoxious.

When your advice nurse tells you you need to go to the emergency room on Thanksgiving evening, you…read moreare feeling all kinds of dismay. From the glass of wine I had after dinner, to missing the early morning Black Friday experience (this is the best part of Black Friday). So after calculating the time it requires to sober up, I was gonna head off to the emergency room at 10 PM. I showed up at Queen of the valley emergency room. It was surprisingly full for Thanksgiving evening. There must've been somewhere between 3 to 5 patients in the waiting room. Signing in at the registration desk was a piece of cake. They give you the usual bit of paperwork to fill out. And then it was just a matter of waiting it out. Given the time, it wasn't a surprise that many of the patients had much more urgent medical situations. I ended up waiting till close to midnight. Once it was my turn, things move briskly. They measured this and measured that and then put me in to the queue to see the doctor. I wish I could remember names, but I was darn sleepy. I would say the doctor showed an abundance of caution. They x-rayed the critical spot. They wish they could take an MRI but that equipment was too bulky for the emergency room. They concluded my injury needed to see an in office doctor ASAP. Since it was Thanksgiving evening, parking was a snap. It was relatively quiet. And since my injury was to my foot, the entrance was clearly very accessible. All in all, I got back home around 2 AM in the morning. If you want to get prompt service in the emergency room, honestly the best thing to do is to show up at 2 AM in the morning when everyone else has sensibly gone to bed. I would totally recommend using this emergency room, the wait time is certainly less horrendous than other urgent care/emergency rooms that I have been in, the staff and the doctors were meticulous. But keep in mind that I had a very different experience from your every day situation in the emergency room. Clearly many people had probably put off anything until after Thanksgiving. I also showed up rather late in the evening and that always helps.

I am impressed with the team, including the nurses and the physical therapists who visit me and…read moreprovide feedback to my Doctor, Dr. Hefner.

I am submitting this review because my experience with the Napa laboratory has left me extremely…read moredisappointed and reluctant to return. A few Fridays ago, I left work early to complete laboratory testing ordered by my physician. Upon arrival, I was informed that one of the tests required fasting, something that had never been communicated to me by my doctor. As a result, I was unable to complete the testing and was told the laboratory could hold the orders so I could return the following Monday. On Monday, I again left work early to have the labs completed. Upon checking in, I was not greeted and simply approached the counter. The phlebotomist, Janae, instructed me to have a seat. When she reviewed the number of tests ordered, she turned to another employee and asked whether he wanted to take my blood draw. He declined. Over the next twenty minutes, I sat and observed Janae repeatedly calling out for another employee named Gloria only to be informed by a coworker that Gloria was not there. During that same period, she repeatedly asked coworkers which collection tubes should be used for my labs and sought assistance from multiple employees regarding the blood draw process. As a patient, it was difficult to feel confident when the person responsible for performing the procedure appeared to be relying heavily on others for basic guidance. At the beginning of the visit, I had informed Janae that I have a significant fear of needles and experience vasovagal responses, including fainting, during blood draws. Given that information, professionalism and reassurance were especially important. Attempting to lighten the mood after observing the situation, I smiled and jokingly asked the employee with glasses, "Are you sure you didn't want to take my blood today?" This was a lighthearted comment based on Janae's earlier question to him. Janae immediately became confrontational, stepping toward me and stating, "I know how to do my job. I know how to do my job." At that point, I no longer felt comfortable proceeding. I informed her that if she was going to respond to me with that attitude, I would leave, and I did exactly that. What concerns me most is that this interaction has left me genuinely uncomfortable returning to the Napa laboratory. I now feel compelled to travel to Vallejo or Vacaville to complete testing because I no longer have confidence in receiving professional, respectful care at this location. No patient should feel anxious about potential retaliation or apprehensive about returning for a routine medical procedure. I reported this incident the same day and left a message with Sandra, who informed me that Tammy would contact me. I followed up again the next day and was told Tammy was unavailable but would return my call. Several weeks have now passed, and I have never received any follow-up communication. The initial failure to communicate fasting requirements wasted my time and required multiple trips. The laboratory experience itself was unprofessional and unsettling. The complete lack of follow-up afterward has only reinforced the impression that patient concerns are not being taken seriously. I hope this review reaches someone willing to address both the conduct I experienced and the apparent lack of accountability that followed.

Basically Good Care, Lousy phone system. The staff need to be told, however, that the Patient makes…read morethe Ultimate Health Care decision, not the Staff. They are often too busy, to listen to the Patient, and get irritated if you try to get them to listen. They get irritated if you cannot understand their Version of English. They are Good People, no doubt of that. I am OK with the medical care, dental care (huge waiting list, tho), but wondering about the quality of their Optometrists. Again, LISTEN TO THE PATIENT.

I was calling in for a situation that was complicated but was helped by an awesome worker "Natalia"…read more(not sure if spelled correctly). Very patient and helpful and making it easy to guide step by step over the phone!

I sought PRP treatments after 8 months if recurring patellar tendon pain. My primary Dr had an MRI…read moredone and said it was Tendinosis (not tendonitis) and prescribed pain killers and rest. After 6 months of zero exercise and zero progress, I needed to seek a more progressive treatment and Dr. Joe was able to help me. Dr. Joe's PRP treatment has eliminated aching and limitations that were plaguing me. I was sore for a week or so from the procedure; however almost a month out and now I'm back to full mobility. Professional service, open mind, great treatment options.

I love love loved Gina's work. I had Botox and filler done and am very happy with the results. Gina…read moreand Dr. Joe are very knowledgeable in the aesthetic field and I am definitely going back. Thank you Gina and Dr. Joe.

I have a good doctor and the pharmacy is great!…read more The parking is great, and you can find a great spot, if you make an early appointment.

At the hospital with a bug and after I give my symptoms, and out of nowhere, the nurse hits me with…read more"is there anyone at home or that you live with that is threatening you?" W.T.F.?!?! Here I am trying to get better and the nurse tries to turn my visit into an unsolicited therapy session. I start laughing because it was so random and inappropriate. California/Kaiser, STOP TREATING EVERYONE AS VICTIMS! Woke sickos!

My family ( 2 generations) has used Kaiser. I know I'm old, but following an annual physical my…read morecar was towed away from my son's house as I was "not safe" to drive it. No explanation, nothing--except creating major depression.

Have gone here off and on for a few years as well as family. Location can have some challenges but…read moreon the whole have received good care from the docs and nurse practicioner here. The nurses have been kind as well in our experiences. Pharmacy can be slow.

I am really happy that my mom is living here she is always happy at first I was worried bringing…read moreher to a nursing home as she has Dementia but they have a memory care unit here the yard outside is beautiful my mom says the white fence reminds her of her house growing up. I always feel happy that she is getting the best care and her cnas are always attentive to her when she wants call me they have a phone and I speak to her everyday.

The staff at Navato Healthcare is always friendly and ready to help with the care of my brother…read more They provide regular updates on his progress and condition. I appreciate their willingness to help with his particular needs

I came in when I found a tick embedded in my skin…read more They were very sympathetic and got me in and out in less than an hour. The NP removed the tick, and gave it to me with a form and a mailer bottle for mailing to the county health dept. to see if it had Lyme disease. Also gave me Doxycycline prophylactic. Fortunately it came back negative for Lyme. RCMS is a GEM and provides an extremely valuable service to the community. 5 STARS, thank you RCMS!!!!

We go to RCMS for our annual health check-ups and follow-ups as needed. Dr. Afsoon Foorohar and…read moreher team are fantastic! Always prepared, great listeners, empathetic, suggest lifestyle changes and alternatives to improve health through diet and exercise. I recently went to RCMS Urgent Care for a shoulder and neck sprain and x-rays needed for chiropractic care. The nurse, physician's assistant and x-ray technician were all excellent! The PA explained what was indicated by the X-rays and suggested that I begin taking Glucosamine & Chondroitin for joint health. I was very respectfully treated and the visit was extremely time efficient and professional. I am VERY pleased!

l have been coming here for many years and services have improved a lot over time. l generally am…read morethrilled to have excellent doctors who are thorough and kind. One improvement is asking for patient feedback on their experience, which can call attention to both good and lacking services. l have seen changes made after submitting my feedback, which is rare. Appointment wait time is minimal, the facility is clean, with many services available in one facility including labs, X-ray, emergency dental, and physical therapy, as well as general medicine.

I am not impressed with the Healthy Start facility, which is supposed to help young mothers who…read moreneed extra support during pregnancy. One nurse in particular is rude, condescending, and constantly violates HIPAA guidelines. She has made sarcastic and degrading comments about my fiancée's health, including, "Wow, you have everything." I have even heard her say, "You're pregnant again? It's only been six months." I sincerely hope they replace this nurse soon because no one, especially a pregnant woman seeking help, deserves to be embarrassed, judged, or treated this way.

10/10 This place has saved me multiple times when I've been…read morewithout insurance. Everyone is incredibly nice.

Amazing resource, fast, efficient, friendly. Made same day appointment by phone (they pick up) and…read morewas there later that day. Arrived early, seen early. Walk ins OK too.