Basically Good Care, Lousy phone system. The staff need to be told, however, that the Patient makes…read morethe Ultimate Health Care decision, not the Staff. They are often too busy, to listen to the Patient, and get irritated if you try to get them to listen. They get irritated if you cannot understand their Version of English. They are Good People, no doubt of that. I am OK with the medical care, dental care (huge waiting list, tho), but wondering about the quality of their Optometrists. Again, LISTEN TO THE PATIENT.

I was calling in for a situation that was complicated but was helped by an awesome worker "Natalia"…read more(not sure if spelled correctly). Very patient and helpful and making it easy to guide step by step over the phone!

I am submitting this review because my experience with the Napa laboratory has left me extremely…read moredisappointed and reluctant to return. A few Fridays ago, I left work early to complete laboratory testing ordered by my physician. Upon arrival, I was informed that one of the tests required fasting, something that had never been communicated to me by my doctor. As a result, I was unable to complete the testing and was told the laboratory could hold the orders so I could return the following Monday. On Monday, I again left work early to have the labs completed. Upon checking in, I was not greeted and simply approached the counter. The phlebotomist, Janae, instructed me to have a seat. When she reviewed the number of tests ordered, she turned to another employee and asked whether he wanted to take my blood draw. He declined. Over the next twenty minutes, I sat and observed Janae repeatedly calling out for another employee named Gloria only to be informed by a coworker that Gloria was not there. During that same period, she repeatedly asked coworkers which collection tubes should be used for my labs and sought assistance from multiple employees regarding the blood draw process. As a patient, it was difficult to feel confident when the person responsible for performing the procedure appeared to be relying heavily on others for basic guidance. At the beginning of the visit, I had informed Janae that I have a significant fear of needles and experience vasovagal responses, including fainting, during blood draws. Given that information, professionalism and reassurance were especially important. Attempting to lighten the mood after observing the situation, I smiled and jokingly asked the employee with glasses, "Are you sure you didn't want to take my blood today?" This was a lighthearted comment based on Janae's earlier question to him. Janae immediately became confrontational, stepping toward me and stating, "I know how to do my job. I know how to do my job." At that point, I no longer felt comfortable proceeding. I informed her that if she was going to respond to me with that attitude, I would leave, and I did exactly that. What concerns me most is that this interaction has left me genuinely uncomfortable returning to the Napa laboratory. I now feel compelled to travel to Vallejo or Vacaville to complete testing because I no longer have confidence in receiving professional, respectful care at this location. No patient should feel anxious about potential retaliation or apprehensive about returning for a routine medical procedure. I reported this incident the same day and left a message with Sandra, who informed me that Tammy would contact me. I followed up again the next day and was told Tammy was unavailable but would return my call. Several weeks have now passed, and I have never received any follow-up communication. The initial failure to communicate fasting requirements wasted my time and required multiple trips. The laboratory experience itself was unprofessional and unsettling. The complete lack of follow-up afterward has only reinforced the impression that patient concerns are not being taken seriously. I hope this review reaches someone willing to address both the conduct I experienced and the apparent lack of accountability that followed.

This Kaiser medical office was clean, quiet and accessible…read more I had a quick visit in and out. None of the employees seemed stressed or hurried. I really like visiting this location.

Have gone here off and on for a few years as well as family. Location can have some challenges but…read moreon the whole have received good care from the docs and nurse practicioner here. The nurses have been kind as well in our experiences. Pharmacy can be slow.

This place made me cancel my kaiser membership. The location on claremont in napa. HORRIBLE…read morecustomer service, rude staff, never answer the phone. At first i thought well sometimes people have a bad day, NOPE. The vibe and attitude from staff here is atrocious, downright rotten. Walking in the pharmacy is in your face overloaded tons of people masked up coughing all over the place. Had to go upstairs a few times for optometry, occupational health and again its not a pleasant experience anywhere in this facility. Kaiser doesn't care about you or your well being. I asked the gal at the adult medicine counter downstairs about making an appointment with my doctor to get bloodwork checkup and her face response was like i pooped in her face. Basically told me get lost call the phone number on the card which is an incessant neverending phone tree. My premiums for basic coverage went up to $450/600 month and it increases as you age. No thanks! Bye

The one PA is awful; Whaley. Do not trust her with your life. I had to walk out after waiting 2…read morehours...without even an aspirin & I'm broken, in pain. Whaley just doesn't truly care. Erik Dragos,was amazing but since he's gone I do not know what to do. This place needs better help. I'm coming back tomorrow hopefully to someone better. A male preferably since the lady is insecure & obnoxious.

When your advice nurse tells you you need to go to the emergency room on Thanksgiving evening, you…read moreare feeling all kinds of dismay. From the glass of wine I had after dinner, to missing the early morning Black Friday experience (this is the best part of Black Friday). So after calculating the time it requires to sober up, I was gonna head off to the emergency room at 10 PM. I showed up at Queen of the valley emergency room. It was surprisingly full for Thanksgiving evening. There must've been somewhere between 3 to 5 patients in the waiting room. Signing in at the registration desk was a piece of cake. They give you the usual bit of paperwork to fill out. And then it was just a matter of waiting it out. Given the time, it wasn't a surprise that many of the patients had much more urgent medical situations. I ended up waiting till close to midnight. Once it was my turn, things move briskly. They measured this and measured that and then put me in to the queue to see the doctor. I wish I could remember names, but I was darn sleepy. I would say the doctor showed an abundance of caution. They x-rayed the critical spot. They wish they could take an MRI but that equipment was too bulky for the emergency room. They concluded my injury needed to see an in office doctor ASAP. Since it was Thanksgiving evening, parking was a snap. It was relatively quiet. And since my injury was to my foot, the entrance was clearly very accessible. All in all, I got back home around 2 AM in the morning. If you want to get prompt service in the emergency room, honestly the best thing to do is to show up at 2 AM in the morning when everyone else has sensibly gone to bed. I would totally recommend using this emergency room, the wait time is certainly less horrendous than other urgent care/emergency rooms that I have been in, the staff and the doctors were meticulous. But keep in mind that I had a very different experience from your every day situation in the emergency room. Clearly many people had probably put off anything until after Thanksgiving. I also showed up rather late in the evening and that always helps.

Located in the Synergy building, the physical therapy department for outpatients is just awesome!!…read moreEveryone there (even front desk) goes above and beyond for me leaving happy after every visit. I saw Matt and Lindsey and both of them in my opinion really care about helping people. Thank you guys very much!!!!!

There is a Quest facility embedded inside the Ole+Communicare clinic. Thanks to California law, the…read morelab for the blood test must be run by an independent organization from your healthcare. Seems like every time I've tried to get a blood test, the lab is just backed up. I've always had to wait. Not very long. Maybe about half an hour. But I've always had to wait. This is a bit awkward since most of my blood test demand that I be fasting. However, the phlebotomist have always been extremely kind and professional. With my latest adventure, I've been fasting for close to 24 hours thanks to a busy schedule and a mild wait time. The phlebotomist made sure that my next move was to get some food inside me. It sounded like a great excuse to me. Costco hotdog anyone?

Nicer receptionist everywhere , would be nice if they would more nicer about things . Improve more…read moreon having people answer the phones while trying to book an appointment

This review is for my "interview" after switching to Kaiser. What a sweet heart. She was behind…read moreschedule (waited an hour) but I get the feeling with Dr. Vitug you wait for good reason. She is very attentive and funny and In no rush. Genuinely offered her advice regardless of the means of communication. Thanks Dr.!

Angelique Vitug is an exceptional doctor. In fact, I think she's the best doctor I've ever had…read more She's a good listener and doesn't act like she wants to get the appt. over ASAP. Finding a good doctor has not been easy for me. I really hope Angelique remains in the Napa area and that we don't lose a quality doctor to better offers elsewhere.

I needed an emergency appointment and Ole was prompt and courteous. They got me a telephone…read moreappointment the very next morning and I had the referral I needed right there. It helped that I had a visit to the emergency room earlier and they had all the records from the testing. Well done!

They hire the worst doctors here. Bottom of the barrel. I finally got to experience the horrors of…read morea low income health clinic.

I have had intractable migraines 24 hours a day for 49 years, and 3 years ago had emergency surgery…read moreto fuse my entire spine and left wrist. I've been in severe, constant pain in all those areas. I cry several times a day in pain. A series of "pain management" doctors didn't want to treat me with any strong pain relief medicines and basically told me to go away. This pain center is the first i've been to that has described several options we could try. I've only been three times but we've discussed an implanted pain pump (no other pain doctor even suggested it) and other devices. They have a migraine clinical trial ongoing for an implantable device, but unfortunately I don't qualify because I'd have to go completely off my headache medicine. Finally I have confidence that they will do everything possible to help me. Everyone at their office gives me the feeling that they care.

Zero stars. I was referred to this office for pain management on 092514. 3 weeks later, I had not…read morereceived any calls to schedule my initial consult. When I finally reached someone, the first question asked was "what type of insurance do you have?" When I replied, she indicated they refused to accept my insurance (Partnership Health), despite being on their approved referral list. She indicated she would call me back with a referral to another provider but never did. Very disappointed in lack of professionalism and courtesy to acknowledge my referral and return phone calls. Never received treatment from this provider, so I can't comment on the quality of treatment.

Procedure: Arthroscopic Left Knee Meniscus Repair ("Meniscus Tear")…read moreExplanation/Treatment - http://orthoinfo.aaos.org/topic.cfm?topic=a00358 Orthopaedic Surgeon: Dr. John Diana Physician Asst: Kimberly O. Anesthesiologist: Dr. Fisher Date: 12/09/14 Time: 8am (Registration @ 6am) Building Front - http://www.yelp.com/biz_photos/herman-valley-pavilion-qvmc-napa?select=uJ2TBXPHXEfPOr_ATS396w#uJ2TBXPHXEfPOr_ATS396w The whole procedure took about an hour. Front Desk/Registration - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#tKDaAmxbeM7VOrEb7PrzTw Check in - 6:00am Pre-Op - 6:30am Start - 6:45am End - 7:55am (Regained consciousness) En route home - 10:15am Lobby/Waiting Area - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#ogpM3ahuEJ583LZmtZVwbg Great experience... 'Well as great as one can hope for any sort of surgery. (Outpatient) 'At least from what I can remember... 'That Propofol is some good stuff! (Can I get that in a prescription?) The doctors & staff were awesome! 'From Pam @ the front desk, to the pre-op nurses, assistants, OR techs, and of course the doctors. Pre-Op (PoV - Point of View) Photo - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#g95-SzZE7kcEWM4nTWc8Ng - Marjorie (Pre-Op Nurse) - Sharee (Travelling Nurse - LA) - Joy (Recovery Nurse) I know I'm missing a few other people... I apologize, I blame the meds. Propofol - "Yes, please... 'Make it a double." Photo - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#6qZsyVQtumMj0UVKxj3Sgw 'And the new Herman Family Pavilion, beautiful. When we first walked in, the front desk & waiting area reminded me of a hotel lobby. (Unfortunately, the QVMC does not offer a AAA or Diner's Club Card Discount.) The furniture, color palette, and modern design tied the pavilion lobby in quite nicely, very clean. Pavilion Lobby (Betty O'Shaughnessy Woolls & Paul Woolls) - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=uJ2TBXPHXEfPOr_ATS396w#GJjqGW2hD8WkmYgpoqwlfw Herman Family Pavilion - The newest addition to the Queen of the Valley Medical Center just opened its doors one week ago on December 3rd. The Facility: 72,000-square-feet Three-stories Six Operating Room (OR) Suites 20 Private ICU Rooms Clinical Laboratory Pathology Laboratory Cost: $122 million Patient Tracking System - The color coded system allows parties who are waiting in the pavilion lobby to know where you, the patient, is in the surgery process. (i.e. - Pre-Op; recovery; etc.) Photo - http://www.yelp.com/biz_photos/herman-valley-pavilion-qvmc-napa?select=uJ2TBXPHXEfPOr_ATS396w#5FP0Fqh4ogZKawhSNVzkYg Dr. John Diana came up with the concept. I think it's a great way to help alleviate the anxiousness/nerves of the friends & family waiting for the patient. The system helps keep everyone informed on the general whereabouts of their loved one. - 'Great idea! The $122 million building was named after Napa residents, Tim & Mary Beth Herman, who donated $11 million to support the pavilion. (The building was originally scheduled to be open in 2012.) The Herman Valley Pavilion is the region's first "hybrid" operating room (OR) suite with the most advanced imaging capability available. The imaging system provides surgeons & radiologists with real-time imaging that can help them during the most difficult of surgeries (i.e. - Cancer, heart and brain procedures) Official Site Info - http://www.thequeen.org/About-Us/Pavilion.aspx The arthroscopic surgery went smoothly without any complications. The only thing that I didn't understand was the rectal exam for a left knee surgery?... (I'm just thankful for small fingers & manicures.) - "I almost had a good time." Now, "Ready, set, heal!" Photo - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#NVGpdSWP7pRgbzVz_UaUbw Well, it is post-op, day 2, and thus far... The most pain, swelling, & spasms to date. The meds, (i.e. - Good stuff), seems to have worn off. Norco & Advil will have to do... 'And a lot of ice paired equally w/some Hennessy. (I'm kidding, Dr. Jack Daniels is always on call.) - Big Aloha! Food: n/a Ambiance: 4+ Service: 5+ Value: 5+

I had a discectomy done by Dr Huffman who is just an amazing doctor who was recommended by my…read moreprimary and orthopedist and at Queen, I was cared for by nurse Joy,Christina and a few others... My anesthesiologist Dr Maslik (sp?) was caring, loving and compassionate. The facility was clean, well lit, quiet and overall excellent I recovered in quiet and professional manner I was always comfortable and cared for thoroughly by talented people ! Thank you thank you. They all are amazing