3rd complaint over nearly 3 years. Manager Andrea said give it till spring. Said sprinklers were…read morefixed and new grass planted. Where???? Does not answer E Mail. Phone call next. My daughter grave is FAR from the only one without ANY grass .I see sunken graves and ground hog problems all over that place. These people have NO respect. So sad.

My father passed in February 2022 he was laid to rest with my mother who passed in 2021, we ordered…read moretheir headstone in March 2022, as of today their headstone still has not been placed. I have made numerous calls and have gone to the office and I get nothing but excuses from no man power to delivery truck broke down today I was told the granite arrived in September but it was sent back because it had oil on it.I also complained about the grave site nothing but dirt and weeds was told they received 600 lbs.of fertilize and seed and would make sure it would get taken care of.

Angelo and his staff made everything easy for our family, they did things with the upmost dignity…read moreand professionalism in time of heart ache. I HIGHLY RECOMMEND ROMERO FUNERAL HOME they will explain it all to you step by step, the value of service is felt with love and concern as if it was one of their own. A Million thank yous

Romero Funeral Home is incredulously unprofessional and held my grandmother's body hostage for a…read morecost that was never agreed upon by our family, making our difficult experience, unbearable. They came and took our loved one's body and transported her to Pueblo at the request of a 3rd party, from a rural area in southern Colorado. When my parents contacted them to understand what was being done, what next steps needed to happen, pricing, etc., Romero's decided to then inform them that they do not service the area from which they picked her up from. So my parents proceeded to ask how much they needed to pay for the unauthorized transport, and the office stated it would be $375. Although not happy about it, we decided to pay it in order to take care of my grandmother and get things moving in the right direction. We had our chosen funeral home contact them for release, and they then stated it would be $593 instead, refusing to release her to the chosen funeral home (Angelus) until their undisclosed charges were paid in full. We learned after this occurred, that this is not the first time this type of mistreatment has occurred to a grieving family by Romero's! Two weeks prior to our incident, another family experienced similar treatment by Romero's. Everyone, please do your research and read reviews when taking care of passed loved ones. Some do not take care of grieving families as they should, and Romero's seemed to take advantage of the situation. I will say a great alternative is one we chose (Angelus Chapel Mortuaries) who have been phenomenal in helping us navigate this issue and helping ease the stress going forward. I hope this helps at least one person avoid the trauma my family is going through. God Bless.

I really don't know how to thank Gerry and his staff enough. I'm just so pleased how they handled…read moremy sisters graveside burial. They made sure everything was in order. This was a very complicated process as the casket had to be picked up in Denver. But everything was handled with grace and dignity. They're probably isn't enough money in the world to say thank you. Gary came out in the polar vortex snowing and 7° but still waited until he knew my sister was safe at home.

My cat died suddenly on March 3rd. I called Montgomery and Steward, and they took her that…read moreafternoon. The staff was caring and professional. For only $90 they cremated her. My husband wanted her paw prints, which was $25 extra. I thought it would only be ink prints, but they were done in plaster. Even though she was a pet, she was treated with the same dignity as a person. She came home in a lovely box, with her prints in a cute bag. I am thoroughly happy with their service. The price was cheaper than the animal shelter. The prices are fair, going by the size of the animal. There are paw prints, urns, and other things for animals if you care to purchase them. I will definitely keep this place in mind when my other pets pass on.

My father recently passed away, we knew that we'd have to wait for his life insurance to arrive,…read moreand would have to pay for everything out of pocket now. Our funeral directer Rick was amazing and patient to work with out of state family to pay for the services. My father didn't want a lot of fuss, we really went as simple as possible, no visitation, no service, just a very intimate family viewing of the body and cremation. Even with the limited services that T. G McCarthy was providing us they went above and beyond. They showed as all the options we had available but we never felt pressured to add on services. For the services we did receive we found that the prices were upfront and clear, with no hidden fees. Rick even helped us set up a flag presentation from the Navy. We were not prepared for my father's passing but I am so thankful we found Rick at T. G McCarthy, he helped us every step of the way.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

I have been a volunteer photographer on the Imperial Cemetery for Find a Grave and have spoken to…read moreRoberta (Robbie) regularly and Keri occasionally, both of whom have made my ability to get requested photos taken in a timely manner. Thank you for a great staff, the grounds crew always wave and say hello! Even through their extremely busy times (considering the impact of Covid) they've gone above and beyond. Thank you again!

Andrea T. was an absolute help in an already "negative, nightmare driven industry". She absolutely…read morehas a gift in speaking and consoling. I greatly appreciate her and her tactfulness and professionalism. It makes me want to have her at all rough times in my life. I hope other folks working this industry can learn from her, because your approach to clients can change everything

Cindy Gonzales and her staff were wonderful. They provided warm, caring service during a difficult…read moretime for our family. They were understanding, accommodating, and highly professional.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial® professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

The morning I brought Zeus here was one of the worst days of my life. Zeus wasn't just my dog--he…read morewas my heart dog, my constant companion, and one of the greatest loves of my life. I arrived completely devastated, carrying the weight of a loss that felt impossible to bear. What I needed in that moment was compassion, dignity, and a chance to say goodbye. Unfortunately, that is not what I found. As I pulled into the facility, I was immediately confronted with a scene that I will never forget. Directly in front of me were the open garage doors of an industrial building, with the cremation ovens plainly visible inside. One appeared to be operating, with the overhead indicator light illuminated. After losing my best friend only hours before, being forced to drive up and stare directly at the machinery that would soon reduce him to ashes was heartbreaking and deeply traumatic. There was no comforting environment, no privacy, no separation from the industrial side of the operation. The reality of what was about to happen to Zeus was literally staring me in the face the moment I arrived. The facility operates through a "pick up/drop off" process. Staff came to my vehicle, took payment outside, and all interactions occurred in the driveway. There was no private room to grieve, no quiet space to spend a final moment with my dog, and no opportunity to gather myself before saying goodbye forever. What hurt even more was the way Zeus was handled. He was placed on a plastic wheeled cart in the middle of the driveway under the blazing sun. The handling was rough enough that I had to ask staff to be gentle with him. Imagine standing there with your heart shattered, watching the body of the animal who slept beside you, loved you unconditionally, and trusted you completely being treated in a way that makes you feel compelled to speak up on his behalf one final time. I never received a meaningful moment to say goodbye. There was no ceremony, no privacy, no compassion--just a transaction and a driveway. I understand that cremation facilities perform difficult work, and I appreciate the service they provide. However, there is a profound difference between performing a service and caring for grieving families. The loss of a beloved pet is one of the most painful experiences many people will ever endure. The environment, the handling of my dog, and the complete lack of empathy made an already unbearable day significantly worse. If it had not been a Friday, and if I had had any reasonable alternative available to me, I would have picked Zeus up and taken him somewhere else. I will carry the memory of losing Zeus for the rest of my life. I only wish that my final moments with him had been met with the compassion, dignity, and respect that he deserved.

I have nothing but great things to say about this crematory. I worked with and spoke with John…read morethrough the whole process and his compassion towards the situation was beyond great. Thank you for handling her with such care.

Grisly place that has lied to the public for over 15 years. Owners to be in prison for a minimum…read moreof 8 years.